Sales Data Entry
Resume:
Curriculum vitae
PERSONAL INFORMATION Kristina Miletic
Skotskih sestara 6, 11400 Mladenovac (Serbia)
ac8hlt@r.postjobfree.com
Sex Female Date of birth 01/10/1991 Nationality Serbian WORK EXPERIENCE
01/02/2016–01/10/2016 Telephone salesperson
Mellon D.O.O., Belgrade (Serbia)
1. Debt collector - Handling dept collections for all banks in Serbia, data entry. 2. Sales - Assisting customers with initial inquiries for a variety of products & services, including loans, credit cards, etc. Up selling products & services based on previous purchases. Delivery coordination and data entry.
3."Opel Osmanagic" Sales Vehicle Representative for a major Balkan's vehicle importer. Reaching out to corporate clients, CEOs and directors and suggesting solutions and vehicles in-line with their needs. Complimented for single-handedly reaching 300% of the project sales goal in the 2/3 of the predicted time for the entire project. B2B sales.
01/02/2017–01/08/2017 Telephone salesperson
Telenor D.O.O., Belgrade (Serbia)
1. Getting in touch with CEOs and company directors in Serbia that are already Telenor's existing client or not. B2B sales.
2. Suggesting our products and managing the entire process from purchase over contract details to verifying that the client signed the contract.
3. Managing unsatisfied long term customers with special contract additions. 4. Reaching the target goal every month and was proclaimed the best worker for the month June in our team.
Related document(s): preporuka od Telenora.pdf
01/08/2017–21/12/2017 Telephone salesperson
Quantum Link D.O.O., Belgrade (Serbia)
1. Contacting CEOs of businesses in London, UK and presenting our products and contracts as a Merchant Hub representative. B2B sales.
2. Knowledge of all our products and types of contracts we offer for different kinds of business. 3. Profound knowledge of British English, both written and spoken and a strong British accent. 4. Reaching over maximum weekly target goals.
15/01/2018–31/12/2018 Customer Support
NCR D.O.O., Belgrade (Serbia)
1. Proficient knowledge of English language, spoken and written. 2. Proficient knowledge of NCR's hardware equipment, software and types of contracts and everyday known issues and outages.
3. Sufficient knowledge of French language to explain the situation to a French customer and transfer him/her to a fully French-speaking agent.
6/2/19 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 1 / 4 Curriculum vitae Kristina Miletic
4. Managing big issues (a department or an entire "store" down, a Server or a Network Switch crashing, troubleshooting over the phone with the customer regarding the hardware while managing and troubleshooting the software issues from my end at the same time. 5. I was at first appointed for the McDonald's Canada team and after it shut down, I was transferred to the Walmart USA Point Of Sale team (I chose the harder working team, so I could learn and discipline myself more).
EDUCATION AND TRAINING
Grammar School
Grammar School, Mladenovac (Serbia)
Medical Nurse
Milutin Milankovic, Belgrade (Serbia)
15/11/2017–Present Network Administrator
IT Academy, Belgrade (Serbia)
After finishing the course, I will receive certifications, including Cisco, SQL, Microtik and a Microsoft Certificate.
PERSONAL SKILLS
Mother tongue(s) Serbian
Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C1 C1 B2 B2 B2
French A1 A1 A1 A1 A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills - Exceptional verbal and listening skills.
- Skilled at negotiating and capable of making quick decisions based on company policies.
-Skilled at severe multitasking.
-Will quickly learn and in great details everything needed. Organisational / managerial skills - Excellent time management during urgent projects.
- Excellent self-management
- Goal oriented
Job-related skills 1. Exceptional ability to handle clients calmly, professionally and patiently, particularly under stressful/frustrating situations.
2. Team-oriented, friendly, and communicative.
3. Punctual, well-organized and committed.
4. Eager to learn new skills and improve on my current ones. Digital skills SELF-ASSESSMENT
Information
processing Communication Content
creation Safety Problem
solving
Proficient user Proficient user Independent user Independent user Independent user 6/2/19 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 2 / 4 Curriculum vitae Kristina Miletic
Digital skills - Self-assessment grid
ANNEXES
preporuka od Telenora.pdf
6/2/19 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 3 / 4 European skills passport
Kristina Miletic
preporuka od Telenora.pdf
6/2/19 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 4 / 4
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