Nonhlanhla Agnes Magubane

Network / System Support Administrator

Contact Details

Cell: 072-***-**** / 074-***-****

Email: ac8hl1@r.postjobfree.com

A diligent and driven Support Administrator with 2 years experience in the Pharmaceutical and Technology industries. She has completed various courses including N+ (distinction) and A+. Her employment history showcases her ability to function well as a team leader as well as part of a team. This is evident in the successful move of 200 employees to new offices with excellent results. Her main objectives are to continue studying and gain more professional qualifications as a PC and network technician. Want to become a strong all rounder able to solve problems across servers, networks and applications.

Technical Skills Summary

Help Desk Support (2yr)

Wireless network configuration (2yr)

Hardware installations (2yr)

Software installations (2yr)

Synaptic Pointing Device Drive Installation (2yr)

Range remote access (2yr)

Network trouble shooting (2yr)

Adherer 90-Adobe Reader Installation (2yr)

Configuring routers and switches (2yr)

Quality assurance of devices (1yr)

Computer Skills and Literacy

MS Excel (advanced) (7yr)

MS Word (advanced) (7yr)

MS PowerPoint (advanced) (7yr)

MS Windows XP Professional Installation (advanced) (7yr)

AVG Free (advanced) (3 mnth)

Education

Qualification

Certificate

Institution

PC Training and Business College

Year Obtained

2008

Details

Hardware A+

Networking N+ (Distinction)

Course Completed

Maurice Kerrigan - October 2010

Marketing Presentation Skills

Effective Speaking and Presentation Skills

Presentation Skills Verbal and Non-Verbal

Creating PowerPoint presentations

Computer Training Solution June 2010

Outlook 2003 Beginners

Outlook 2003 Advanced

Professionals Qualifications Institution

N+ (Distinction)

2008

A+

2008

MCP (MCTS)

2009

Windows Server 2008 Applications Infrastructure: Configuration International

2009

Windows Server 2008 Network Infrastructure: Configuration International

2009

Windows Server 2008 Enterprise Infrastructure: Configuration International

2009

Windows Server 2008 Active Directory: Configuring International

2011

Windows 7 Configuring International

2011

Targeted Studies Torque IT – 2012

CCNA

Microsoft SQL Server 2008 – Implementation and Maintenance

Microsoft SQL Server 2008 – Database Development

Designing Messaging Solutions with Microsoft Exchange Server 2007

Deploying Messaging Solutions with Microsoft Exchange Server 2007

Windows Server 2008 R2, Desktop Virtualization

Work History

Job Title:

Systems Administrator

Employer:

Roche Products

Year/s Employed:

March 2010 – current

Reason for Leaving:

Contract position

Responsibilities:

Help Desk Support

HP Service Desk Agent

Logging calls and Close Calls

Escalate calls to second level Support

Solve problems over the phone

3G installation and trouble shooting

Outlook Support

MS Word Support

MS Excel Support

Calendar permissions

Wireless network configuration

Printer installations

Installing software AVG Free

Synaptic Pointing Device Drive Installation

Range remote access

Leave and attendance system access

Network trouble shooting

Review and clean up of active and inactive users

NetMeeting 3.01 Remote access

Installing Blackberry software

Collation of monthly usage meter readings

MS Windows XP Professional Installation

MS .NET Framework Client Profile Installation

Bomgar Representative Console

Remote access control

Driver download and Installation

Adherer 90-Adobe Reader Installation

Special Achievements:

Proposed and executed a review of security camera footage to identify parties guilty of equipment theft

Developing audit preparation controls and actions for the IT division for a Roche global audit

Implementation of a time an attendance system using reports from the security access system

Planning for IT aspects of the move of over 200 people to new offices in Illovo, Sandton, with a budget of R7million

Job Title:

Systems Support

Employer:

Galix Networks

Year/s Employed:

June 2009 – August 2009

Reason for Leaving:

Contract position

Responsibilities:

Software installations and upgrades for Galix clients

Galix’s client base is spread around the country; I was traveling around Gauteng and the North West province

MS Forefront Client Security – installations (Antivirus) onsite

Microsoft Outlook – upgrades - onsite

Job Title:

Network Support

Employer:

Ha Re Boeng (Dimension Data)

Year/s Employed:

March 2009 – June 2009

Reason for Leaving:

Contract position

Responsibilities:

Configuring routers and switches for the Post Office – 1600 devices

Working through Ha Re Boeng and Advocate Solutions on Dimension Data premises, configuring devices for a national CISCO roll out for the Post Office

Configured upwards of ten devices a day with no errors

Conducted quality assurance of devices configured by other operatives

WAAS (wide area application services) software

Special Achievements:

The project is set to complete early due to higher than expected productivity from myself and the rest of the team

Personal Information

Age:

29

ID Number:

820**********

Gender:

Female

Current location:

Boksburg

Location to work:

Within Gauteng

Willing to relocate:

Yes

Willing to travel:

Yes

Notice Period:

1 week

Interview notification required (with Gauteng)

3 days

Marital status:

Single

Number of dependants:

One

Citizenship:

South African

Languages (Speak, Write and Understand):

IsiZulu, English, Sepedi – very fluent speak, write and understand

Personal Resources Available

Car:

Yes

Cell Phone:

Yes

Notebook

Yes

Professional References:

Derick Posthumus, Informatics Head, Roche Products, Line Manager

Contact Number: 011-***-****

Email: ac8hl1@r.postjobfree.com

Fanie Vorster, Site Coordinator, Management Centre, Sub-Saharan Africa, Manager for Service Desk Agent, Roche Products

Contact Number: 011-***-****

Email: ac8hl1@r.postjobfree.com

Contact this candidate