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Customer Service Data Entry

Kingwood, Texas, 77339, United States
February 13, 2019

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Karen Foster

Phone Number: 281-***-****

Email Address:

Career Objective:

To obtain a position at an organization where I can utilize the educational and professional skills that I have gained. The right company for me would be one where I can use my skills and knowledge to contribute to company growth as well as be introduced to new technologies and skills that will enhance professional and organizational growth.

Summary of Qualifications:

•Business operations, accounting practices, procedures and principles and personal lines insurance knowledge

•Planning, organizing, managing and leading to achieve goals

•Logistics for document processing and control in a Corporate setting

•Office equipment (scanning machines, fax machines, copiers, printers multi-line phones)

•Automated mail equipment and working knowledge of Quadient Bulkmailer mailing software

•Pitney Bowes and US Postal mailing rates as well as guidelines and processes

•OMS (Output Management Software) 500 systems

•ADP and Insperity payroll systems

•Stemmons Central Enterprise Software for ad hoc communications

•Alpha-Numeric data entry (12,000 key strokes) and 10 Key Calculator

•Microsoft Word, Power Point, Outlook, Intermediate Excel skills and AS 400 System

•Customer service, Interpersonal and Conflict Resolution skills


O’Connor and Associates- Houston, Texas (2012-2018)

Distribution Center Supervisor (Document Processing/Logistics-Corporate)

•Supervised the collection and delivery of incoming mail, Inter-office mail, ensured outgoing mail and packages were delivered via USPS or FedEx to meet company and client deadlines

•Developed and monitored staff work schedules to ensure that job duties and mass production print orders were completed to avoid delays and meet deadlines

•Processed Mileage Reimbursment and Ensured mailing permits were renewed annually

•Utilized Post Office software- Business Gateway to streamline outgoing mail processes

•Made decisions regarding hiring, discipline, promotion of direct reports, authorized leave and overtime and rated employee performance

•Inventory Management over supplies and coordinated maintenance for all equipment

•Communicated with vendors via phone, email, fax and/or in person to establish positive relationships, ensure proper service and competitive pricing for equipment or products

•Trained staff to operate meter postage machines, folder inserter machines and letter cutting machines

•QA/QC OMS 500 document processing software to ensure automated and centralized creation- formatting, designing, editing and production of business communications, integrated with Quadient Bulkmailer software

•Verified incoming invoices to ensure accurate billing charges before payment was approved and followed up

with vendors to inquire about discrepancies

•Reviewed incoming invoices and statements from vendors, recorded payments and non-payments in journal (manually) and followed up with accounting to verify vendors payments

•Set up monthly ACH payment for equipment leases

Aarons Incorporated- Porter, TX (2011-2012)

Customer Service Associate

•Greeted customers and assisted in the sales process of leasing or purchasing merchandise and exceeded the sales quota monthly and increased customer satisfaction

•Assisted customers with inquiries regarding lease agreements and provided quotes via phone, internet or in person

•Accepted and processed cash, check and credit card payments

•Processed order forms, filing, faxing and answering phone

•Demonstrated good communication, phone and interpersonal skills with employees and customers

US Specialty Indemnity Insurance Company- Houston, TX (2008-2009)

Workers Compensation Claims Assistant

•Assisted claims adjusters with daily operation functions of the claims department

•Data entry of billing invoices for vendors and Reconciled department monthly report

•Provided inbound and outbound customer service calls from medical providers, employers/patients and case managers, processed accident reports and third-party compensation claims

•Identified and resolved employee and provider billing questions and complaints

•Processed checks for payment to medical providers, reimbursement checks for employees, prepared, reviewed and mailed Explanation of Benefits (EOB)

•Scanned incoming correspondence and indexed to assigned claim adjusters

•Multi-tasked on 2 computer monitors at once while utilizing several computer programs

•Processed and distributed incoming mail and mailed correspondence

Zions Bancorporation- Houston, TX (2007-2008)

Remittance Banking Team Lead- Operations Lockbox Banking

•Processed payments received from customers, researched lost customer payments in Image Scan System, data entry of invoices, remitters and processed incoming mail

•Corrected errors that resulted from data entry and/or processing documents due to employee error

•Corresponded with clients and bank personnel to establish plans and initiatives for new and existing customers accounts, trained and assisted direct reports with existing and new procedures

•Assisted manager with interviewing new hires

•Processed, tracked and monitored work flow reports

•Participated in weekly departmental meetings with management to discuss departmental changes, objectives and goals

Titan Specialty Insurance Company- Troy, MI (1999-2007)

Personal Lines Underwriter Screener/Customer Service Representative

•Processed 150-200 new business applications, endorsements, reinstatements and correspondence daily

•Collected payments from customers and agents via credit card using payment gateway software, cash and personal checks and negotiated payment arrangements to prevent cancellation or lapse in coverage

•Provided quotes to customers for new business and policy changes, processed Vehicle Inspection Reports and verified ratings and eligibility of policies to ensure proper premium classifications

•Analyzed and corrected errors that resulted from incorrect coding

•Ran CLUE and MVR reports to obtain customers driving information to determine risk and premiums and processed First Notice of Loss for customers filing new claims

•Provided inbound and outbound customer service calls, exceeding 50 call per day minimum and promoted other company services and products

•Issued invoices, renewals letters, cancellations and other correspondence via mail to customers and agents


Lone Star Community College- Kingwood, Texas (2013-2015)

Associates of Applied Science in Accounting

American InterContinental University- Houston, Texas (2010-2012)

Associate of Arts in Business Administration with a concentration in Medical Billing and Coding

Clintondale Community Continuing Education- Clinton Township, MI (1998)

Medical Insurance Billing Certification


O'Connor and Associates

•Received the Thomas Edison Award for implementing innovative ideas and saving the company $3,000

•Directed mass mailout project of over 40,000 documents with completetion two weeks before deadline for five consecutive years thereby decreasing labor and cost

•Streamlined return mail process saving the company $1500-$2500 for 3 years

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