Customer Service

William Arnold

Hahira, Georgia ***** 229-***-**** ************@*****.***

CAREER SUMMARY

Experienced customer service professional & entrepreneur with a background in technological support as well as retail & wholesale business operations.

SKILLS AND STRENGTHS

●Customer Service Skills- Aiding Customers with their accounts, orders, and troubleshooting needs in a timely professional manner.

●Logistics Management Skills- Dispatching multiple drivers, managing multiple delivery routes,, & Resource management.

●Financial Management Skills- Managing Payroll, Business Expenses, Sales Tax, Accounts Receivable Accounting, & Accounts Payable Accounting.

●Business Technology Skills- Experience with Microsoft & G-Suite Applications, as well as various Accounting, Remote Access, & Database Management.

●Human Resource Management- Experience managing workers as well as accommodating for multiple workers with disabilities.

●Communication Skills- Clear empathetic communicator with active listening skills.

●Attention to Detail- Specific adherence to company policies & procedures.

●Multi-tasking- Experience handling multiple tasks simultaneously.

●Time Management- Professional and prioritized time management skills.

WORK HISTORY

Walgreens, Remote, Customer Service, (11/2018)-Present

-Maintaining over 95% Customer Satisfaction Rating, while performing in the top 7.5% of Agents servicing.

Beautiful Blossoms Inc, Hahira, GA, Business Owner, (03/2017)-(12/2018)

-Successfully servicing local organizations & customers while using many remote access tools.

Lily of the Valley Designs LLP, Valdosta, GA, Business Owner, (03/2017)-(03/2018)

-Successfully overseeing a team of contractors & temp workers while managing business responsibilities.

Just Be Green Plants, Dixie, GA, Florist / Inventory Control, (05/2016)-(05/2017)

-Increased manufacturing productivity by 100% and increased productivity in inventory control.

New Century Outdoors, Valdosta, GA, Cashier / Customer Service, (08/2013)-(12/2013)

-Successfully worked directly under general management while helping customers with purchases.

Val-Optics, Valdosta, GA, Eyeglasses Manufacturer, (05/2012-08/2012)

-Successfully shadowed as an apprentice to learn the basics of the trade.

EDUCATION

1st Year of College: (2015-2016), Georgia Military College, Valdosta, GA

High School Diploma: (2013), Lowndes High School, Valdosta, GA

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