Daniel Rivera

**** ********* ***** ******** ** **062 404-***-**** ac8hjw@r.postjobfree.com

A dynamic team player with excellent IT support and programming knowledge using Java and Swift to develop applications within Android and iOS devices.

Proficient with programming languages and knowledgeable in using Adobe Cloud applications.

Strong analytical problem solving abilities and a high enthusiasm for developing excellent relationships with people.

Career Summary

Peachtree Orthopedics 2017 – Present

System Administrator

JETT Business Technology 2016 – 2017

System Administrator

Partners in Performance 2014 – 2015

Senior Helpdesk Support

CBIZ, Inc 2011 – 2014

Support Specialist III

KForce Inc, Atlanta GA 2009 – 2011

Network Ops Mgmt Tech: Aetna Insurance - Contractor Dextrys Inc, Atlanta GA 2007 – 2009

IT consultant for GE Healthcare - Contractor

Fordham-Tremont/St. Barnabas Hospital, Bronx NY 2003 – 2007 Network Admin Assistant/Information Systems Technician Education

Full Sail University Online Marietta, Ga

Bachelor’s Degree in Mobile App Development (September 2018) New Horizons Computer Learning Center Atlanta, Ga

A+/Network+/MCSA

College of Westchester White Plains NY

Associate Degree: Computer Systems Management (May 2001) Magna Cum Laude Honors

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Certifications

CompTIA A+ IT Technician

CompTIA Network+

ITIL - Foundation

Microsoft Certified Professional (MCP) 2003

Microsoft Certified Systems Administrator (MCSA) 2003 Professional Experience

Peachtree Orthopedics 2017 - Present

System Administrator

Manage user exchange accounts using Office365 Exchange Console and Powershell

Management and deployment of Meraki and AdTran access points

Provide onsite support to customers as needed servicing both PC and Mac clients.

Provided remote support to clients using VNC or Remote Desktop

Management of HP Aruba switches and Dell Servers throughout the separate office locations.

Manage 3rd party ticketing system and help desk personnel to keep ticket resolution times with the SLA time frame.

JETT Business Technology 2016 - 2017

System Administrator

Manage user exchange accounts using Office365 Exchange Console

Managed and administered rollout of Office365 software

Created training documentation for company applications

Moderated employee training sessions of new software rollouts

Management of Sonicwall firewalls

Provide onsite support to customers as needed

Provided remote support to clients using MSP Connect and LogMeIn

Used Solarwinds N-able to monitor workstations and servers for clients

Configured and deployed servers, workstations and Sonicwall Firewalls at client locations.

Partners in Performance 2014 – 2015

Senior Helpdesk Support

Provide exceptional level 1 – 3 IT helpdesk support to the global staff, in particular those across North, Latin and South America. Support provided via skype, remote control and instant chat

Lead projects to drive continuous improvement to our IT systems architecture, aligned with the Department’s priorities.

Maintained and managed Okta’s Single Sign On application. 2

Implemented new user training documentation and process checklist.

Trained new users working in North and South American regions

Managed and created new users on various systems including, Active Directory, Skype, Box, Openair, and Netsuite.

CBIZ, Inc 2011 – 2014

Support Specialist III

Managed over 100 user accounts over 3 office locations in using Active Directory Tools.

Responsible for the inventory and replacement of leased Dell equipment.

Installation and configuration of windows server 2008 via vmware and managed through vsphere

Administration of backups, utilizing Symantec Backup Exec.

Resolve problems reported through the help desk tracking system, desktop support and application support calls.

Administration of the Shoretel system, including the day-to-day operation of Voice over IP telephone systems.

Configure smartphones to access CBIZ emails and mobile applications (Android, iOS, Blackberry)

Integrate new office acquisitions into the CBIZ enterprise network model.

Delegates appropriate share folder permissions to fit Business Unit’s needs

Trained users on the use of new and existing technologies. KForce Inc, Atlanta GA 2009 – 2011

Network Ops Mgmt Tech: Aetna Insurance - Contractor

Tier 2 desktop support team distributed support, desktop and infrastructure maintenance, installation services, and problem resolution.

Give 1st level support for Aetna's workstations via the telephone and remote control, when needed.

Work with other internal support organizations within Information Services to achieve departmental goals and meet customer service level agreements.

Manage administrative processes (asset, change, and problem management) to meet departmental objectives.

Dextrys Inc, Atlanta GA 2007 – 2009

IT consultant for GE Healthcare - Contractor

Installed and updated GE PACS workstation software and hardware at various hospital locations within the US Southeast Zone.

Performed installations on HP and Dell servers with proprietary GE software on Windows Server 2K3

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Used GE PACS Administrative tools to update users and workstations privileges on the Centricity Database

Operated various remote access tools such as Remote desktop, VNC and VPN to connect to workstations and servers

Utilized troubleshooting skills and knowledge of PACS work flow and Centricity Software to insure proper functionality of all equipment.

Managed Data migration from one Archive Server to another using GE’s Enterprise Archiver proprietary software.

Fordham-Tremont CMHC St. Barnabas Hospital, Bronx NY 2003 – 2007 Network Admin Assistant/Network IT Tech

Managed 150 + user accounts and workstations over four site locations using Active Directory on Windows Server 2000 and Exchange 2000

Performed daily backups of network resources

Maintained Database of workstations inventory

Trained users on basic usage for various software including Medical Manger and Microsoft Outlook

Supported 2000 desktop workstations for the hospital and its affiliates

Trained users on basic usage for various software including Medical Manger and the various Microsoft office applications.

Utilized HEAT software to receive, update and close service tickets

Used troubleshooting skills and tools to resolve network and hardware issues that may arise including replacement of workstation parts for example; Motherboard, power supplies and hard drives.

Configured new workstations to hospital approved standards

Managed phone extensions and voicemail utilizing Avaya Voice-over IP Site Administration software.

Skills

Programming Languages: Swift, Java, C#

Adobe Illustrator, Photoshop, Adobe XD, Indesign CC

MySQL, Visual Studios 2015, Powershell

Windows 8/7/Vista/XP/2000/, Mac OSX

Microsoft Office Package 2003/2007/2010/2013/2016, Visio

MS Server 2103/2K8/2K3/2K, Exchange 2000/2013, AD Tools

Citrix, Cisco VPN Client, ManageEngine, Netsuite, Office365, EAC

Smartphones (iOS, Blackberry, Android)

VMWare vSphere, Hyper-V

Avaya & Shoretel VOIP Mgmt. System, Mitel, Skype, Meraki

Symantec Backup Exec, Storagecraft Shadowprotect

VNC, Remote Desktop, Logmein, Putty, MSP Anywhere

TCP/IP, DNS, WINS

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References available on request

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