Customer Service Project Manager
Resume:
JOSHUA T-C. RICHARD
** ********* ** *******, ** *8060
**********@*******.***
Results-oriented, organized, and driven Analyst. Long-term professional goal
is to be a career track candidate at a growth-oriented firm.
EDUCATION Bachelor of Business Administration, May 2017
University of Memphis, Memphis, TN
Major: Economics Minor: Business Management
GPA 3.85/3.77 magna cum laude
SKILLS Business Tools: Financially responsible. Graduated with a Bachelor’s in Business Administration: Business Economics Minor Business Management in four years with no debt. Having received minimal scholarships Case Tools, Quantify systems, Spreadsheets, Word Processing, Presentation, Internet Applications, Excel Certified, 2015
EXPERIENCE Willis Towers Watson June 2017 – Current, Actuarial Analyst.
Serves as a project manager and main liaison to consulting offices which includes:
Creating project plans
Monitoring progress to deadlines and budget
Ensuring appropriate and effective communication among team members and the client
Delivering work in accordance to project deadlines. Deliver on time projects to meet or exceed client expectations. Increase efficiency within client teams by identifying ways to improve processes. Manages the execution of data collection, analyses and finalization of work product required for core work including:
Large defined benefit and retiree medical plan valuations
Completion of Form 5500s and other Government filings
Non-discrimination testing
Contribute to special projects such as plan design, asset/liability modelling, retirement plan risk assessment and mitigation, due diligence for mergers and acquisitions, collective bargaining agreements, global consulting, strategic workplace planning, total rewards strategies, and others. Complete work in accordance with ERISA, FASB, GASB, Department of Labor, Pension Protection Act and other Government regulations. Continuously seeks out and participates in key learning and development opportunities. Review analytical work and draft documents prepared by more junior analysts. Mentors junior staff as appropriate
Bass Pro Shops Inc. June 2014 – July 2018, Archery Technician.
Recognized at the store level for strong customer service skills, receiving no less than 30 Outstanding Customer Service awards; selling skills and communication skills. Job responsibilities included but not limited to: assisting customers with identification the archery equipment that is suitable for their needs, adjustment of equipment for customers’ individual needs and customer education on proper use of the equipment.
HONORS Dean’s List – Fall, 2013, 2014, 2016; Spring, 2014, 2015, 2016, 2017
Member of Phi Theta Kappa
Tennessee Transfers Pathway Scholarship
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