Kianna Carnes

Phenix City, AL *****

ac8hj1@r.postjobfree.com

334-***-****

Customer Service Representative

A multi-task position drawing on extensive customer service experience to advance a proven track record for developing and maintaining key accounts and improving departmental efficiencies Authorized to work in the US for any employer. Work Experience

Customer Care Representative Conduent (Apple)- Virtual, US July 2018-October 2018 Inbound Sales and Customer Service Virtual Position Customer Service Representative Kelly Services, Anthem BlueCross BlueShield - Midland, GA November 2017 to February 2018

Customer Service Representative

Respond to customers regarding insurance benefits. HIPAA Knowledge

Explanation of benefits

Customer Service Representative Convergys - Columbus, GA December 2016 to June 2017

Customer Retention Specialist,

Customer Service Representative TSYS - Columbus, GA September 2015 to June 2016 Customer Service Representative

Inbound call center for TD Bank

Balance Transfers, Credit Applications, Collections Customer Service Representative American Home Shield - LaGrange, GA April 2015 to August 2015

Customer Service Representative

Customer contact regarding pricing, scheduling and shipping. Handles customer calls/correspondence for scheduling and inquiries Offers assistance to customers with service, billing or other issues Education

High School Diploma

Central High School May 2013

Miller Motte Technical College August 2019

Medical Billing and Coding

Skills

Retention, Sales, Customer Service, Data Entry, Insurance Call Center Experience, Call Center, Medical Billing, Medical Collections, ICD-10 Terminology, CPT Codes, Work at Home, Virtual, NASCO Systems. Online Banking