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5 years working experience in IT industry.

Pasay, Pasay, Philippines
February 13, 2019

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Present address: Block 52 Lot 2 8th - 27th St, Barangay Villamor, Pasay City E-mail address:

Viber/Mobile Number: +639**-***-****

Linked :

Professional Summary:

• Almost 5 years working experience in IT.

• Currently working as a Systems Engineer.

• Proficient in Business and Application Analysis, Network Analysis, Manual System Testing, and Technical Documentation.

• Business Requirements Gathering, Business Process Flow, and Business Process Modeling.

• Knowledgeable with clinical data management and other system operations techniques and procedures.

• Utilized a combination of business knowledge, technical skills and strategic analysis to provide solutions and creative insights to critical business problems.

• Maintained channels of organizational communication, acted as the point of contact between teams and acted Site Manager. Technical Skills:

• Proficiency in Windows, Chrome OS, Security, Network+.

• Strong analytical skills with ability to collect, organize and analyze information.

• Documentation: Microsoft Word, Outlook, Excel, Power Point.

• Business modeling: Microsoft Visio.

• Middleware: HL7

• Graphic Tools: Adobe Photoshop, Adobe Premier, AutoCAD, Google Sketch Up.

• Testing tools: Selenium IDE.

• OS: Linux/Unix, Mac OS, Android OS, iOS.

• Database: My SQL, MS Access, phpMyAdmin, WAMP

• Programming Languages: C++, HTML, PHP, CSS, Visual basic 6, JSON. Work Experience:

Systems Engineer

3D Networks Philippines Inc.

(March 2018 to Present)

• ICT-enabled Business Solutions and Infrastructure implementation.

• Act as a Site manager, project coordinator, supervise in Okada manila and Dusit. Worked with multivendor Tiers 1 & 2 Companies for Project Implementations and supports Tier 3 clients to resolve Fault Calls, RMA's, Change Requests and Case Incidents in a timely manner to avoid escalation and breach of contract on SLA.

• Act as a call-on rooster to resolve fault calls on data, voice, security and wireless related issues

• Maintained records of all project activity including documentations and diagrams with labels and notes to present to customer and project team

• Designed a bottom-top HLD/ LLD plan for project implementations and conducts UAT

• Built a working relationship with dozens of clients to mitigate service affecting issues and handles RMA of equipment if necessary

• Provided suggestions and guidance to client on future solution enhancements and development

• Coordinates with LCON during pre-installation and forms a transparency with client on project status AT&T Telecommunications Company's (Test and Turn-up of Customer Edge to Provider Edge) Hardware: Riverbed Steelhead, ISR1002x, ASR, Out-of-band Modem, Netscout, Cisco Meraki, Cisco WLC Software: AT&T remote HTTP Gui

Skills: Fiber Loop, Frame-relay, OOB script, POTS line, CSU/DSU Orange Business Services (Project Implementations of Customer Edge to Provider Edge) Hardware: Cisco Router, Cisco Switches, Voice Gateway Software: Coop-net, Cisco Webex

Skills: Site-to-site VPN, PBR, Frame-Relay, Metro Ethernet, UCCE, Unia 2 P a g e

IT/Technical Support Engineer

MedProjects Inc.

(February 2017 to July 2018)


• 1−year 5 months experience in Healthcare IT / IT Consultant.

• Implementation, deployment, data-build, track case histories, testing, installing, maintenance Oracle and file servers, including daily backup.

• Troubleshooting/resolution of client issues of complex nature, escalated from Tier 1, Tier 2, Tier 3 support such as product configuration (files or data), networking, platform, third party communications, hardware configuration

(workstation, server, and printers) or other issues commonly encountered in system operation in a networked environment.

• Regularly update customers, via phone, email or client relationship management tool, of ongoing troubleshooting and resolution efforts, as dictated by published policy and procedure guidelines.

• Document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources in accordance with published guidelines.

• Provide technical support training and guidance to client and other team members. IT Support Specialist

Advantix Marketing (XENON Philippines) Pasay City Contact No.: (02) 525-0056

(August 2015 to March 2017)


• 1-year 7 months experience in IT Support Specialist / MIS Officer.

• Microsoft Server (2003 / 2008)

Adding Roles, configure as Fileserver, Adding User and Group, Configure Group policy and Local Policy, Share and Store Management, Quota Management, Folder Sharing and Security, IP Range and Restriction.

• Configure Microsoft Exchange (2003)

o Email Setup/Configure


o Installing in IPad, IPhone, Outlook, Thunderbird

• Maintain SAP Application and Payroll Application

• Maintain network servers such as file servers, email server(local), Open CATS, SAP and Payroll Server.

• RDP, TeamViewer, E-mail, Phone, On Call, Face to Face for Support/Assist.

• Assisting for Customer Support, Testing, Reporting, Repairing and Photo/Video editing.

• Install and support LANs, WANs, network segments, Internet, and intranet systems.

• Install and maintain network hardware and software.

• Analyze and isolate issues.

• Monitor networks to ensure security and availability to specific users.

• Maintain integrity of the network, server deployment, and security.

• Ensure network connectivity throughout a company's LAN

• Design and deploy networks.

• Perform network address assignment.

• Assign configuration of authentication and authorization of directory services.

• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

• Administer servers, desktop computers, printers, routers, switches, phones, smartphones, software deployment, security updates and patches.

• Checking Hardware Compatibility and Stability

• PC/Laptop Assemble, Installing Software, Troubleshooting, Schedule Backup.

• Schedule Maintenance Anti-Virus Scanning

• Checking Connections, Documenting, Recover Files.

• Assist User for software and hardware problem.

3 P a g e

Quality Assurance Engineer I

Advanced World System, Inc. (AWS Philippines) Muntinlupa City, Philippines, 1770

(March 2014 to March 2015)


• 1-year 1month experience in Quality Assurance Engineer / Software PA.

• A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, understanding user behavior and support.

• Knowledge on Black Box testing, Manual Testing.

• Experienced in defining test case implementation, test result reporting, problem tracking/monitoring, test case update creation, problem reporting, project status reporting, defect investigation and isolation, verifying, requesting document, requesting fix driver installer through FTP, reviewer Laptop User Guide Book (Manual), documenting and web-based applications.

• Extensively proficient in Functional testing, Non – Functional testing, Integration testing, System testing, GUI testing, Regression testing, UAT testing, Performance testing, Exploratory testing, Usability testing, Installation testing, Compatibility testing, Load testing, Comparison testing, Unit testing.

• Good knowledge in Windchill PLM and SharePoint for defect management and Defect Life Cycle.

• Good knowledge in IBM Lotus Notes database for test management.

• Working as UX team, analyze the result, running script, finding defects/bugs in mobile product from client japan/china. Coordinating developer / component owner/counterpart/client in japan/china, attend meeting and a consultant.

Test quality of gui, features, firmware, functions, performance, systems of the ff:




• ThinkPad APPLICATIONS (Driver installer)

• NETWORK (Security)


• OPTIONS (Peripherals, Component, Accessories)

• PRELOAD (Google Chrome OS, Windows 7,8,8.1,10 32bit & 64bit) I already used: iPad Air mini, iPad Air 1& 2, Microsoft Surface Pro 3, MacBook Pro, Acer Travelmate 5744z. I already tested ThinkPad: T440, T440s, T440p, ThinkPad X1 Carbon, ThinkPad tablets, ThinkPad Chromebook yoga 11e.


Earliest exit of ThinkPad Chromebook yoga 11e with chrome OS firmware by SIT phase.

I do handle all mobile product of Lenovo japan by regression testing.

Substitute leader of UX team.

Support all teams.

Provide QA training and guidance to new member.

Preparation in ISO/IEC 27001:2013 and re-certification to ISO 9001:2008. Freelance experience:

Web Designer

Philippine Air Force Officer Candidate School Alumni Association, Inc.

(January 2018)


• Meeting with client and assessing their needs, help create and maintain the product. Writing, editing content and design website using WIX site.

4 P a g e

Internship: Responsibilities:

(Desktop/Laptop troubleshooting, imaging, data file transferring, cabling,

Lufthansa Technik Philippines configuring Outlook(local), install/uninstall A joint Venture with MacroAsia Corporation applications, UPS, assisting foreigner/expat, National Capital Reg, Philippines network troubleshooting.) Educational Background:

Tertiary Education Adamson University

900 San Marcelino Street, Ermita, Manila City 1000, Metro Manila

Bachelor of Science in Computer Engineering

Training and seminars attended:

• Seminars: 2018 Enterprise Architecture Conference Enabling Strategic Changes with Enterprise Architecture in Associate Enterprise Architecture at The Aim Conference Center, Makati City (March 2018)

• Ethical Hacking BOOTCAMP in Global Knowledge PH Inc. at SMX MOA, Mall of Asia Complex Pasay City

(June 2016)

• CompTIA Network+ BOOTCAMP in CNCTC Inc. (March 2015)

(Managing, Maintaining, Troubleshooting, Installing and Configuring network infrastructure)

• Seminars on Open Source Technologies, Innovate Technology Solutions and Consolidated Network Infrastructure

• Seminars entitled “Cisco Certification Awareness”

• (The Second Generation: A Critical Milestone and Cloud Computing)

• Seminars on HTML, CSS and PHP

• ICpEP.SE’s CpEyesta (2009-2012)

Character references:

Mr. Jun Obena Bumagat, MSIT

ITC System Development Adamson University

Mr. Louie Lolong Lacatan, Doctor of Philosophy in Mathematics Asst. Professor 3- Graduate & Undergraduate Studies at Adamson University – College of Engineering, Member

- Regional Quality Assessment Team (RQAT) for ENGINEERING EDUCATION at Commission on Higher Education and Owner at Specs Optical.

Mr. Zyrus Mojica

Quality Assurance Engineer II Alsons/AWS Information Systems Inc. I hereby certify that the foregoing information are true and correct to best of my knowledge. Rene Boy M. Garcia

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