TAUJAE HOLT

ac8hhy@r.postjobfree.com 267-***-**** **** Gardenia Street, Philadelphia, PA 19144

Summary Dedicated and detail-oriented specialist with 4 years of customer service experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control.

Skills Time management skills

Computer proficient

Customer communications

Inbound phone call management

Microsoft Office

Credit and cash transactions

Enthusiastic friendly professional

Experience Customer Service Representative 08/2018 - 01/2019 Unitedhealth Group Horsham, PA

Took inbound calls.

Respond to and resolve customer service inquires and issues by identifying the topic and type of assistance the caller needs.

Help guide and educate customers about the fundamentals and benefits of health care topics. Assisting with customer retention.

Renewing customer pricing plans, taking payments and assisting with billing issues. Preparing account changes.

Cashier Sales Associate 12/2015 - 08/2018

Old Navy Plymouth Meeting, PA

Greet customers and assist in finding merchandise if needed. Ensure customer satisfaction through sales and service. Maintain cleanliness and replenish stock in assigned work areas. Cross sell products.

Handle cashier duties; cash and credit card transactions, process returns for in store and online purchases.

Completed floor replenishment to guarantee size availability and promote customer satisfaction. Opened and closed the store, which included counting cash drawers and making bank deposits.

Hair Stylist Assistant/ Receptionist 08/2011 - 12/2015 Ja'Di beauty boutique Philadelphia, PA

Offered refreshments of ice water and iced tea to all incoming guests. Kept work area in a clean and neat fashion to stay productive. Clearly communicated with each technician regarding any schedule changes. Replaced towels and mats and escorted guests to the tranquility room. Greeted all guests and assisted them with requests and special services. Prepped clients for stylist ex. de-tangle, wash, blow dry etc. T

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Education and

Training

Certificate: Cosmetology 2016

Jean Madeline Aveda Institute Philadelphia, PA, United States High School Diploma 2015

Parkway Northwest Philadelphia, PA, United States Honor Roll 2013 in the 10th grade.

Volunteer April 2013-2015 Philadelphia Mayor's spring clean up. January 2015 Martin Luther King Day of service.

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