MAURICE WILLIAMSON

*** ******** *** ****: 951-***-****

North Las Vegas NV 89032 Email: ac8hhb@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Customer Service Representative with over 20 years of progressive experience in supporting range of domestic and international accounts within manufacturing, engineering, and information services industries. Proven ability to gain customer trust, identify individual needs, and present appropriate product/service offerings. Recognized for expertise in resolving escalated customer service issues and providing follow-up; and willingness to assist other colleagues and departments during peak workload periods. Strong detailed-oriented, communication, and problem solving skills. Self-motivated individual; committed to providing quality service and professionalism; and effective at working independently or as part of a team, needing little or no supervision. Core Strengths include:

Customer/Account Management

Order Processing and Tracking

Quality Assurance

Staff Training and Team Leadership

Records Management

Data Entry

High Volume Inbound Calls

Computerized Mailing System

Inside Sales

Dispatching

Maintenance Coordinator

COMPUTER SKILLS

Proficient: Microsoft Office (Word, PowerPoint and Outlook); and Multiple-line Phone System.

PROFESSIONAL EXPERIENCE

AMERICAN HOMES 4 RENT, Las Vegas, NV 2/2016-curent

Maintenance Coordinator

Responsible for handling new service requests from our tenants and managing communication between clients and vendors. Play a key role within our national service & support team to ensure tenant satisfaction.

Identify, interpret and investigate service requests

Conflict resolution between tenants and vendors

Well versed on internal policies and procedures, including use of the Yardi web-based property management software

Provided quality assurance to internal and external customers.

Utilize problem solving skills to ensure customer satisfaction

EATON COOPER B-LINE, Corona, CA 9/2007-6/2014

(Formerly known as Tolco a brand of Nibco)

Customer Service Representative (CSR)

Provided direct customer support for companies throughout the US and internationally; assisting with over 1000 product offerings. Responsibilities included: managing customer accounts utilizing various tools (such as: Excel and SAP); processing, tracking and maintaining customer purchase orders; completing customer order/price quotes; generating order status report; updating customer files and records; and performing data entry.

Supported key account; requiring high-level maintenance.

Provided quality assurance to internal and external customers.

Maintained daily communication with customers through various methods, including phone, email, and fax.

Attended several company-sponsored training classes.

Recognized by management and colleagues as a dependable and highly knowledgeable employee.

PSI, (Security & Alarm Monitoring) Riverside Ca 1/2004-9/2007

Team Lead, Customer Service Representative (CSR)

Provided quality service to commercial and residential accounts via verbal and written communication.

Trained new CSR.

Received, processed, and tracked customer requests; resolved all problems to satisfaction.

Recognized by management for customer service delivery quality.

INFONXX, Riverside Ca 3/1998-12/2003

Team Lead, 411- Directory Assistance

Selected to train and mentor new team CSR in improving call time, quality, and search techniques; maintaining 98% target rating.

Assisted manager enter scores, record daily reports, and answer multi-lines to various markets nationwide.

Recognized as "Employee of the Month" several times.

EDUCATION

Riverside Community College; Riverside, CA

Completed two years of course study towards Juvenile degree in Administration.

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