Murali Krishnan
www.linkedin.com/in/jmurleekrishnan ac8hh3@r.postjobfree.com
Summary
An IT Infrastructure professional with 14 years of experience in IT infrastructure space experienced in handling operations and projects. Primary responsibilities include:-
Executing and managing the projects outsourced and supported by service providers.
Experienced across multiple disciplines and diverse technical service platforms, including data centers, end user support, and ITIL service and provisioning management.
Managed staff and directed large, high-profile, cross-company initiatives using hands-on proactive approach with a primary focus on addressing customer needs and cultivated strong successful relationships and effective collaborations with internal and external business partners.
Experienced handling DevOps projects working with the application teams (Includes-DEV/QA & Performance Management teams)
Specialties: ITIL Service Management • Data Centre/Technology Operations • Process Improvement • IT Governance • Cost/Budget Control • Resource Management • Managed Service • Vendor Relations
Project Manager (Contract) – Apple, Sunnyvale CA [Nov 2015 – Till Date]
Manage DC build deployments and migration of critical applications and hardware refresh across Apple data centers on Linux, AIX, Storage, backup, database and networks.
Partner with Technical Leads and the business line to create work breakdown structures for the project
Take high-level directives and lead the effort of developing start-to-finish project plans based on internal project management framework & lifecycle processes
Serve as the primary liaison between the business line, operations, and the technical areas throughout the entire project lifecycle
Comply with proper Project Life Cycle methodology including all required and conditional documentation
Ensure all required enterprise process deliverables are completed
Maintain proper tasks along with level of effort and timelines assigned to individual project team members, monitor project issues, risks and proactively escalate when appropriate
Drive project team meetings, create meeting agendas and publish meeting minutes
Prepare and present status reports and other project summary information for business leaders, executive management and end users
Drive exercises forecasting on the hardware needs across multiple product teams.
Project Manager- Tesla Motors, Fremont CA [Nov 2014 to Oct 2015]
Manage several projects within the infrastructure portfolio across multiple product teams.
Projects managed range from 5 to 20 team members within US and across the globe.
Create project charters for managed infrastructure projects based on companies templates.
Acted as primary interface between external service providers and the customer.
Provided summary level performance and forecasting reports to senior-level management teams.
Worked closely with the end users, business technologies, and others to understand and prioritize business goals and information needs related to the project.
Vendor Management on external projects deployed
Budget and cost control
Projects deployed:
oTwo Factor Authentication Roll-Out- Roll-Out off two factor RSA tokens across the company (Juniper Pulse)
oTFS & OpMon Upgrade (Program managed with vendor)
oSetting up of Hadoop Infrastructure for engineering team (Program managed with vendor)
oDC migration with dedicated OZ setup
Project Manager-Freescale Semiconductors, Chandler, AZ [Mar 2013 to Nov 2014]
Company-(HCL)
DC & Network Transition to Offshore for Operations-3 Months
Planning on the approach and plan for knowledge gathering
Schedule meetings for sessions between customer and vendor
Follow-up on progress and update status
Documentation Review with customer
Schedule and Monitor progress on Hand-Holding stage
Conduct sessions for walk-through.
Project-CMDB Roll-Out
Requirement gathering for Data Center and Network devices
Discuss and execute with the process team on the work flow(along with the domain team leads)
Scheduling milestones on the project
Execution of assets scanning process in phased manner
Validation against actual and scanned data
Perform rescanning of devices failed in first attempt(post fix)
Reporting of status on the progress to the management
Tivoli Scheduler Upgrade
Requirement gathering –Understand current gaps and expected solution
Identify solution meeting the requirements with the technical team
Submit proposal on the solution against the resource and cost involved
Implementation on the solution
Preparation of test case scenarios
Migration from old to the new version
Report on the project status on weekly basis
CINSI Implementation
Requirement gathering –Understand current gaps and expected solution
Identify solution meeting the requirements with the technical team
Submit proposal on the solution against the resource and cost involved
Implementation on the solution
Report on the project status on weekly basis
Documentation on the solution implemented *(Hardware configuration and steps involved for migration)
Preparation of test case scenarios
Handover to operations.
Service Delivery Manager-Marathon Oil Corporation, Chennai, India [May 2010 to Feb 2013]
Company-(HCL)
Manage and support data center operations *(Tracks involved-Monitoring/Service Desk/Windows/Network)
Handle day to operations includes-Incident/Problem/Change Management process
Responsible for handling patch management & regular maintenance activities
Maintenance of hardware and software using CMDB tool(SNOW)
Maintenance of RUNBOOKS and other KB documents as part of operations
Provide monthly status reporting on the availability of environment
Ensure regular reporting on service delivery performance and review service line performance (overall view) and devise improvement plans as required
Integrate services to meet service level agreements and budgets
Responsible for service quality, service delivery performance and drives service excellence
Lead discussions on operational Issues & ensure resolution of issues
Ensure Engagement and Transition Activities are completed on time for existing accounts
Participate in steering committee meetings in providing update during MOR(Monthly Operations Review)
Project Lead-Gillette Data Center Services, Boston USA & Chennai-India [April 2007 to Jan 2010]
Company-(Satyam)
Responsible for Managing data center operations (Tracks include-Monitoring/Service Desk/Windows/Network support)
Process-based Incident capture, root cause analysis and incident closure.
Customer satisfaction, service uptime & availability, incident reduction Interface with Problem management, change management
Monitor the Service Level Agreement compliance
Prepare the operational reports, exceptional reports in case of breaches
Identify, Mitigate and Monitor risks in the project
Send the service reports to customers and participates in reviews
Plan and executes the measurement/service improvement programs
Incident Manager-TUI, Chennai-India [2004- 2006]
Company-Wipro Technologies
Responsible for SLA management and communication of ongoing service disruption/outages and the resultant breach of current SLAs.
Managing escalations by involving Application vendors, Business representatives, Relationship Managers and IT support teams.
To maintain relationships and follow-up with other IT vendors, Application owners, primary software vendors and external parties from who services are obtained.
Facilitation of communication between Technical groups & IT / Business Management, often at a senior level for quicker solution.
Identify recurring IT Infrastructure services issues to identify root cause and implement problem solutions.
Responsible for making Customer satisfaction survey for the improvement in the Quality of Service Desk
Additional Relevant Experience
Team Lead-Slash Support India Pvt LTD, India (2003 – 2004)
Field Engineer-Zephyr Network & Software Solution, India. (2001 – 2003)
Work Authorization: H1B
Education & Certifications
- Bachelor of Electronics & Instrumentation Engineering (Bharathiyaar University, India)
- PRINCE2 (Practitioner)
- Microsoft Certified Professional.
- Microsoft Certified System Engineer
- ITIL Certified (Foundation)