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IT Project Manager

Sunnyvale, California, United States
February 13, 2019

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Murali Krishnan



An IT Infrastructure professional with 14 years of experience in IT infrastructure space experienced in handling operations and projects. Primary responsibilities include:-

Executing and managing the projects outsourced and supported by service providers.

Experienced across multiple disciplines and diverse technical service platforms, including data centers, end user support, and ITIL service and provisioning management.

Managed staff and directed large, high-profile, cross-company initiatives using hands-on proactive approach with a primary focus on addressing customer needs and cultivated strong successful relationships and effective collaborations with internal and external business partners.

Experienced handling DevOps projects working with the application teams (Includes-DEV/QA & Performance Management teams)

Specialties: ITIL Service Management • Data Centre/Technology Operations • Process Improvement • IT Governance • Cost/Budget Control • Resource Management • Managed Service • Vendor Relations

Project Manager (Contract) – Apple, Sunnyvale CA [Nov 2015 – Till Date]

Manage DC build deployments and migration of critical applications and hardware refresh across Apple data centers on Linux, AIX, Storage, backup, database and networks.

Partner with Technical Leads and the business line to create work breakdown structures for the project

Take high-level directives and lead the effort of developing start-to-finish project plans based on internal project management framework & lifecycle processes

Serve as the primary liaison between the business line, operations, and the technical areas throughout the entire project lifecycle

Comply with proper Project Life Cycle methodology including all required and conditional documentation

Ensure all required enterprise process deliverables are completed

Maintain proper tasks along with level of effort and timelines assigned to individual project team members, monitor project issues, risks and proactively escalate when appropriate

Drive project team meetings, create meeting agendas and publish meeting minutes

Prepare and present status reports and other project summary information for business leaders, executive management and end users

Drive exercises forecasting on the hardware needs across multiple product teams.

Project Manager- Tesla Motors, Fremont CA [Nov 2014 to Oct 2015]

Manage several projects within the infrastructure portfolio across multiple product teams.

Projects managed range from 5 to 20 team members within US and across the globe.

Create project charters for managed infrastructure projects based on companies templates.

Acted as primary interface between external service providers and the customer.

Provided summary level performance and forecasting reports to senior-level management teams.

Worked closely with the end users, business technologies, and others to understand and prioritize business goals and information needs related to the project.

Vendor Management on external projects deployed

Budget and cost control

Projects deployed:

oTwo Factor Authentication Roll-Out- Roll-Out off two factor RSA tokens across the company (Juniper Pulse)

oTFS & OpMon Upgrade (Program managed with vendor)

oSetting up of Hadoop Infrastructure for engineering team (Program managed with vendor)

oDC migration with dedicated OZ setup

Project Manager-Freescale Semiconductors, Chandler, AZ [Mar 2013 to Nov 2014]


DC & Network Transition to Offshore for Operations-3 Months

Planning on the approach and plan for knowledge gathering

Schedule meetings for sessions between customer and vendor

Follow-up on progress and update status

Documentation Review with customer

Schedule and Monitor progress on Hand-Holding stage

Conduct sessions for walk-through.

Project-CMDB Roll-Out

Requirement gathering for Data Center and Network devices

Discuss and execute with the process team on the work flow(along with the domain team leads)

Scheduling milestones on the project

Execution of assets scanning process in phased manner

Validation against actual and scanned data

Perform rescanning of devices failed in first attempt(post fix)

Reporting of status on the progress to the management

Tivoli Scheduler Upgrade

Requirement gathering –Understand current gaps and expected solution

Identify solution meeting the requirements with the technical team

Submit proposal on the solution against the resource and cost involved

Implementation on the solution

Preparation of test case scenarios

Migration from old to the new version

Report on the project status on weekly basis

CINSI Implementation

Requirement gathering –Understand current gaps and expected solution

Identify solution meeting the requirements with the technical team

Submit proposal on the solution against the resource and cost involved

Implementation on the solution

Report on the project status on weekly basis

Documentation on the solution implemented *(Hardware configuration and steps involved for migration)

Preparation of test case scenarios

Handover to operations.

Service Delivery Manager-Marathon Oil Corporation, Chennai, India [May 2010 to Feb 2013]


Manage and support data center operations *(Tracks involved-Monitoring/Service Desk/Windows/Network)

Handle day to operations includes-Incident/Problem/Change Management process

Responsible for handling patch management & regular maintenance activities

Maintenance of hardware and software using CMDB tool(SNOW)

Maintenance of RUNBOOKS and other KB documents as part of operations

Provide monthly status reporting on the availability of environment

Ensure regular reporting on service delivery performance and review service line performance (overall view) and devise improvement plans as required

Integrate services to meet service level agreements and budgets

Responsible for service quality, service delivery performance and drives service excellence

Lead discussions on operational Issues & ensure resolution of issues

Ensure Engagement and Transition Activities are completed on time for existing accounts

Participate in steering committee meetings in providing update during MOR(Monthly Operations Review)

Project Lead-Gillette Data Center Services, Boston USA & Chennai-India [April 2007 to Jan 2010]


Responsible for Managing data center operations (Tracks include-Monitoring/Service Desk/Windows/Network support)

Process-based Incident capture, root cause analysis and incident closure.

Customer satisfaction, service uptime & availability, incident reduction Interface with Problem management, change management

Monitor the Service Level Agreement compliance

Prepare the operational reports, exceptional reports in case of breaches

Identify, Mitigate and Monitor risks in the project

Send the service reports to customers and participates in reviews

Plan and executes the measurement/service improvement programs

Incident Manager-TUI, Chennai-India [2004- 2006]

Company-Wipro Technologies

Responsible for SLA management and communication of ongoing service disruption/outages and the resultant breach of current SLAs.

Managing escalations by involving Application vendors, Business representatives, Relationship Managers and IT support teams.

To maintain relationships and follow-up with other IT vendors, Application owners, primary software vendors and external parties from who services are obtained.

Facilitation of communication between Technical groups & IT / Business Management, often at a senior level for quicker solution.

Identify recurring IT Infrastructure services issues to identify root cause and implement problem solutions.

Responsible for making Customer satisfaction survey for the improvement in the Quality of Service Desk

Additional Relevant Experience

Team Lead-Slash Support India Pvt LTD, India (2003 – 2004)

Field Engineer-Zephyr Network & Software Solution, India. (2001 – 2003)

Work Authorization: H1B

Education & Certifications

- Bachelor of Electronics & Instrumentation Engineering (Bharathiyaar University, India)

- PRINCE2 (Practitioner)

- Microsoft Certified Professional.

- Microsoft Certified System Engineer

- ITIL Certified (Foundation)

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