Leann McKenzie

***** ****** **** ********, ******** 72732

479-***-**** ac8hfm@r.postjobfree.com

www.linkedin.com/in/leann-mckenzie

SUMMARY

A forward-thinking and results-driven retail operations manager, with extensive experience in logistics management, inventory control, quality management, distribution centers, warehousing, project management, transportation, vendor relations, supplies management, performance management, customer relations, and budget planning. Develops staff members to contribute to the growth strategies for the business and provide an organization with top internal talent. Possesses a proven track record of increasing the operational results of the business by assessing opportunities for improvement to ensure a smoothly-run working environment and high levels of output.

EXPERIENCE

WALMART, Bentonville, Arkansas

Senior Manager ll, ISD 2012-2018

Supported 15 associates and 120 vendor resources in area. Worked with teams to provide tools needed each day, including resources for projects, training on new code, or mentoring. Provided associates with performance improvement plans. Ensured quality on 45 coding projects. Created budget proposal annually and managed $11,000,000 budget.

Secured savings of $2,100,000 in 2017 through use of automation in quality engineering and adoption of Agile.

Switched vendors in 2016 in quality assurance areas, transitioning 150 on-shore and off-shore vendors for 37 projects. Completed moves in 90 days, with zero interruptions to any business customers and zero delays. Built model for transition, adopted company-wide.

Achieved budget goals for all five years with ISD.

Senior Manager, Divisional Operations LOGS, Covington, Louisiana 2004-2012

Directed Distribution Center (DC) procedures and processes for inventory control and daily operations. Worked with DC managers on budget planning, tracking, and food safety. Compiled reports on daily, monthly, and yearly operations, quality, and budget. Supported installations of new programming and hardware. Conducted weekly visits to seven DCs by car or plane.

Provided support for openings of five distribution centers in Florida, Delaware, Alabama, Mississippi, and Georgia.

Worked with general manager of Maine DC to coordinate daily operations and reporting to home office following roof collapse. Removed freight, reported lost inventory to insurance, and restocked DC to resume operations.

Provided emergency center support to three DCs hit by hurricanes during and on-the-ground support after.

Installed new global logistics systems in all grocery centers in regions, with zero interruptions to store or club deliveries.

ADDITIONAL EXPERIENCE

Logistics Operations Manager, Bentonville, Arkansas, 2002-2004. Oversaw daily operations of filling orders to stores and neighborhood markets. Worked floor with managers, supervisors, and associates in handling general merchandise. Collaborated with team to obtain best cases per man-hour record with fewest miss shipments. Coordinated with receiving and shipping function areas.

Quality Assurance Manager, 1998-2002. Managed three shifts of associates. Worked with team to maintain inventory in distribution center. Received reports, weekly inventory cycle reports, and trend reports daily, and sent to operation teams and general manager.

Associate, 1986-1998. Loaded freight on trucks on third shift. Joined inventory team, checking received freight for accuracy and counts after filling orders. Updated perpetual inventory nightly in accordance with Ernst & Young guidelines.

CERTIFICATIONS AND LICENSURE

ISTQB, 2012

Lean Six Sigma Green Belt (LSSGB), 2011

PROFESSIONAL DEVELOPMENT

MicroMessaging, 2012

Clarity for Resource Managers, 2012

Resource Manager: Best Practice, 2012

Quality Management 101, 2012

Financial Peace Off-Site, 2011

HazMat Status Overview, 2010

HazMat Spill Cleanup, 2010

Packaging HazMat, 2010

CI: Green Belt, 2009

Employ Free Choice Act, 2009

Managing Diversity and Inclusion, 2009

Leadership Speaks, 2008

Diversity Development Series, 2008

Business Acumen, 2008

EEO Strategies for Managing, 2007

Log U Tech Writing Day I, 2006

Women in Leadership, 2004

LOG U - Senior Leadership Semi, 2004

COMPUTER SKILLS

Microsoft Office Suite, Clarity

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