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Customer Service Manager

Location:
Atlanta, GA
Posted:
February 13, 2019

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Resume:

Jason Cantrell

770-***-**** ac8hfl@r.postjobfree.com

www.linkedin.com/in/jason-cantrell-74860579

SUMMARY

Over 7 years of Financial experience in both the public sector and corporate environments.

Strong experience providing exceptional customer service and analytical skills, including: analyzing current processes, procedures, and programs in place, identifying deficiencies, and preparing new plans to be more efficient and effective.

Superior verbal and written communication skills, tailoring communication style based on audience level.

Ability to handle multiple projects simultaneously with the capability of prioritizing various tasks in a fast-paced environment.

Ability to see the big picture and comprehensively understand the impact of business decisions.

Over 4 years of experience providing legal and clerical assistance as a Courtroom Deputy Clerk at Cherokee County State Court.

In-depth knowledge of criminal courtroom and clerical procedures, skilled in analyzing current processes, procedures, and programs in place, identifying deficiencies, and preparing new plans to be more efficient and effective.

SKILLS

Microsoft Office (Word, Outlook, Excel, PowerPoint)

QuickBooks Software

Sage BusinessWorks Software

PACER database

PROFESSIONAL EXPERIENCE

MSK Covertech Group – Acworth, GA January 2019 – Present Accounting and Administrative Assistant (Part-Time)

Performed data entry within QuickBooks to reconcile accounts and ensure transactions are accurate.

Managed accounts payable, accounts receivables, and expense reimbursement to ensure on-time delivery of funds.

Assisted with payroll time records in Tsheets.

Utilized Pivot Tables to perform analysis on expenses and spending trends, provided recommendations for ways to reduce expenditures, and provided financial reporting to the Senior Accountant.

Assisted Financial Manager in processing W-9s and 1099s to ensure all sub-contractors were categorized properly on time and make sure MSK was tax compliant.

Assisted Financial Manager in financial institution transition. From SunTrust to Bank of America.

Reconciled monthly, quarterly, and annual expense and forecast reports.

Processed and follow up with aging reports both in Accounts Payable and Accounts Receivable.

Posted project costs accordingly within Sage BusinessWorks. Crowe Exteriors – Acworth, GA January 2018 – Present Financial Services Consultant

Performed data entry within QuickBooks to reconcile accounts and ensure transactions are accurate.

Utilized Pivot Tables to perform analysis on expenses and spending trends, provided recommendations for ways to reduce expenditures, and provided financial reporting to the Bookkeeper. Thompson O’Brien – Peachtree Corners, GA October 2017 – January 2018 Paralegal

Drafted all incoming complaints from several Clients to include Synovus Bank, John Deere Financial, and Georgia United Credit Union.

GCIC Software

ICON Case Management Software

iManage Case Management Software

Abacus Case Management Software

Provided full support to a team of 2 Attorneys and 1 Legal Assistant.

Filed all pleadings for Attorneys and assigned Clients.

Communicated with County Clerks, County Deputy Sheriffs, Judges, Clients, and Defendants daily regarding Complaints, Service, Writs of Possession, and a variety of Judgements across the country.

Assisted the firm’s partners in various daily needs.

Consistently met deadlines in regards of filing Motions, Judgments, and Dismissals.

Managed incoming and outgoing mail in regards to cases and Clients that I was assigned.

Calendared all deadlines, meetings, and court dates that my team is required to meet.

Performed PACER searches to ensure we may proceed with collections, bankruptcy, and real-estate cases.

Cherokee County State Court – Canton, GA July 2013 – October 2017 Courtroom Deputy Clerk and Notary

Executed the day-to-day activities of Cherokee County State Court Criminal Clerk’s office and Honorable Judge A. Dee Morris’ cases; a 2,592-total annual case count.

Assisted in the preparation of, and provide defendant(s) appeals brought forth before the Georgia Court of Appeals.

Managed five different court hearings to include: Arraignments, Motions, Non-Jury Trials, Jury Trials, and Probation Revocations.

Transcribed Misdemeanor sentences for defendants.

Assisted the Senior Deputy Clerk in managing three different State Court Judges files, proceedings, and hearings.

Consistently met deadlines for reporting of all transmittable offenses to Georgia Crime Information Center

(GCIC) and Department of Driver Service (DDS).

Successfully ran clerical duties of Cherokee County State Court, including: calendaring, processing, and closing out an average of 1,443 cases, as well as answering and resolving courtroom inquiries and calendaring conflicts.

Managed incoming and outgoing mail, warrants, and Cherokee County Sheriff’s paperwork. United States Army – Nashville, TN February 2009 – January 2015 Second Lieutenant – XO, Training OIC, and Disbursing Manager

Tennessee Army National Guard 1128th Financial Management Detachment.

Developed, planned, and supervised all Financial Management and Army Warrior Task training events, 32 personnel as well as taking command of unit in the absence of assigned Commander.

Trained and developed 4 Soldiers from Specialist, E-4, to Sergeant, E-5, within 2 years putting them ahead of their peers on the promotion board.

Maintained 100% accountability of all sensitive items from beginning to end of assignment to unit.

Successfully completed Overseas Deployed Training (ODT) humanitarian mission, Beyond the Horizon 2013, at SONSONATE, El Salvador in April of 2013, maintaining accountability of $90,550.00 of US Government funds and corrected 2 mistakes when auditing 143 receipts and $74,400.00 assigned to Task Force Paying Agents.

Successfully completed Overseas Deployed Training (ODT) Multinational Training Exercise, Saber Guardian 2014, at Novo Selo Training Area, Bulgaria in March of 2014. Walmart – Murfreesboro, TN October 2008 – September 2011 Tire and Lube Technician

Serviced all incoming vehicles for Oil Changes, Tire Changes, and fuel cleaning system.

Provided continuous excellent Customer Service.

Wrote-up all incoming and outgoing vehicles.

EDUCATION, CERTIFICATIONS, and TRAINING

Middle Tennessee State University, Bachelor of Science, Business, 2011

Kennesaw State University, Paralegal Certification, 2017

GCIC Software Integrity Certification

Cherokee County Public Notary Course

US Army Master Resiliency Training Certification

US Army Suicide Prevention and Awareness Certification



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