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Programmer Analyst

United States
February 13, 2019

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Goal-oriented and hands-on problem solver and servant leader, with experience creating value-driven solutions within different IT environments and technologies. Self-learner and collaborator, with strengths and competencies that include:

Project Management Professional (PMP)

Conduit between different technical teams

Proficiency with SQL, and BI Tools (Tableau)

Cross-functional & offshore teams

Professional Scrum Master (PSM) Certified

SDLC and Agile methodology

Lean Six Sigma Process Improvement

IT Application Systems & IT Infrastsructure

Expert with MS Visio, Excel, Sharepoint

Kanban & SAFe implementation

Familiar with JAVA, C, .NET

Release Management

Proficiency with JIRA, Confluence, & SAP

Windows, Oracle, and Linux platforms


Apex Technology Systems, South Plainfield, NJ, 08/16 – Present

Programmer Analyst

Working with clients to implement changes, and provide production support to maintain performance of application systems within their enterprise.

Gathered technical requirements for implementing application enhancements and additional features to improve computer systems and application usability.

Develop test plans.

Working alongside the IT Support Services team through various initiatives and projects that included server migrations, hardware and software upgrades, and SD-WAN network implementation. SharePoint administrator.

Performed SQL reporting and analysis to resolve any data-related concerns for internal and external customers.

Work with developers to accomplish end to end automation of application installation and code deployments for the Oncor Electric IT organization; by utilizing and integrating tools such as Automic, Puppet, JIRA, vRA, vRO, Tortoise SVN, LISA, Bitbucket, and Artifactory; reducing time and effort for environment builds by 87%.

Achieved Release Management standardization by collaborating with the development, testing, operations support, and management teams for daily and weekly code releases across multiple environments and creating a release calendar to track and communicate releases.

Enabled enterprise shift to Agile by facilitating scrum ceremonies, removing impediments, managing product backlog, burn-down metrics and velocity, and coaching software teams.

Drove the implementation and governance of the release process through go-live, including: providing operations support during stabilization phase, and improving quality of code.

Ericsson, Plano, TX, 08/11 – 06/16

Business Analyst / Project Manager

Provided analysis and reporting to the organization, developed marketing material for industry trade shows, and drove portfolio development.

Generated a margin improvement of $700k (23%) on a challenging customer project by creating efficiency, reducing delivery time, and increasing change orders.

Improved margins, delivery time, and customer satisfaction by utilizing BI, financial analysis, and reporting tools such as SAP, Clarity, and Tableau, for data analysis and process mining to pinpoint key attributes that were causing cost and schedule overruns.

Developed a network design solution involving small cells to solve network issues in indoor environments for a major Canadian network carrier.

Primary lead for driving business development and strategic initiatives for the business line for Canadian and regional accounts.

Partnered with Supply to develop the Program Catalog solution to cut BOM churn by $8M.

Conducted financial analysis on SAP reports to identify key attributes that were causing cost and schedule overruns, resulting in improved margins, delivery time, and customer satisfaction.

Created customer-facing network design and optimization solutions to improve operator network coverage and capacity.

Created and developed the Prime Integration Services business line, creating the business engagement strategy, maturity model, communication plans, and marketing to the entire organization.

Led development of the 3 year Strategic Business Roadmap to attain $1Billion in Orders.

Responsible for conducting financial analysis and reporting on the current state of Mobile Broadband Services business.

Created professional services customer solutions for multiple opportunities totaling over $12M.

FM Global, Johnston, RI, 05/09 – 04/10

Business Analyst

Evaluated and reported on critical infrastructure and application security controls used across the company. Additionally, engineered and documented data integration for a new CRM rollout.

Developed functional and strategic requirements and conducted quality assurance test cases to enable seamless transition towards implementing Microsoft Dynamics CRM globally.

Exposed and resolved vulnerabilities affecting IT infrastructure and application security, protecting the company from cyber threats and technology failure.


Master of Business Administration (MBA)

Rensselaer Polytechnic Institute, Troy, NY

Bachelor of Science, Electrical Engineering

St. Mary’s University, San Antonio, TX


Above & Beyond, Ericsson

Delmar W. Karger Award in Management, Rensselaer Polytechnic Institute

Presidential Award, St. Mary’s University

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