Customer Service Loan

Marsha D. McMillen

**** *. ****** **. ******, AZ. 85345 602-***-****

********.****@*****.***

Objective:

Energetic professional seeking a position with an established organization where I can maximize my diverse experience in a challenging, team-oriented environment. I offer extensive communication & organizational skills, along with a friendly, confident & strong ability to work well with others.

Highlights of Qualifications:

Experienced in all Government, Conventional, USDA, Bond Loans and Grant Programs

Automated Underwriting Engines, DU…LP…GUS

Very detailed oriented and very organized

Customer Service oriented

Can multi task in a fast paced environment

Quick study and adaptable to new changing environments

Very dependable, love challenges

Over 20 years processing …. 3 years Post –Closing and Trailing Documents

EXPERIENCE:

ALTISOURCE \ TRELIX 07/23/2018 – 01/17/2019 Post-Closing Investor Delivery Specialist

Deliver Housing Authority\ Bond Files to Investors, this includes preparing the files, electronic or paper, to be delivered

Review the documentation to ensure it meets all compliance \ regulations

Communicate with\ answer questions from Underwriters, Processors, Closers, Loan Officers and Managers regarding conditions \ stipulations needed to get files approved and purchased by the Investors in a timely manner

Created and maintained relationships with housing authority personnel

Communicate with all of the Housing Authority Investors regarding files

Files include Bond, DPP, MCC, Grant programs… (WISH….FEDERAL HOME LOAN BANK….ILLINOIS HOUSING DEVELOPMENT AUTHORITY…ARIZONA HOME IN 5 ETC)

Track and meet all deadlines for files

Stay updated on processing updates for the mortgage industry

Help when and where needed

Worked with the Architect Mortgage Builder LOS

Worked Remotely

DUBUQUEBANK AND TRUST \ NATIONAL RESIDENTIAL MORTGAGE (HEARTLAND FINANCIAL) 03/23/2015 – 07/13/2018 Post-Closing Investor Delivery Specialist:

Deliver Housing Authority\ Bond Files to Investors, this includes preparing the files, electronic or paper, to be delivered

Review the documentation to ensure it meets all compliance \ regulations

Communicate with\ answer questions from Underwriters, Processors, Closers, Loan Officers and Managers regarding conditions \ stipulations needed to get files approved and purchased by the Investors in a timely manner

Created and maintained relationships with housing authority personnel

Communicate with all of the Housing Authority Investors regarding files

Files include Bond, DPP, MCC, Grant programs. (WISH ….FEDERAL HOME LOAN BANK….ILLINOIS HOUSING DEVELOPMENT AUTHORITY…ARIZONA HOME IN 5 ETC)

Track and meet all deadlines for files

Stay updated on processing updates for the mortgage industry

Work with managers preparing and submitting the Annual Lenders Recertification’s

Help when and where needed

Worked with the Mortgage Cadence LOS system

RYLAND \ RMC MORTGAGE CORP 07/28/2011 – 03/20/2015 Sr. Loan Processor

Builder loans, large pipeline

Process Conventional, FHA, VA, USDA, RD loans via automated underwriting systems, DU, LP, GUS

Caylex Point \ Encompass \ Empower

Coordinated communications with buyers, builders, Appraisers, Title \ Attorney agents during life cycle of the loan

Maintained Federal, State and Local Regulations and Laws

Provided quality control, compliance checks and customer service

COBALT MORTGAGE 06/21/2010-06/01/2011 SR. Loan Processor

Processed Conventional, FHA, VA, loans via automated underwriting system

Caylex Point \ Encompass \ Empower

Coordinated communications with buyers, Real Estate agents, Appraisers, Title \ Attorney agents during life cycle of the loan

Multi State pipeline

Maintained Federal, State and Local Regulations and Laws

Provided quality control, compliance checks and customer service

ROSE INTERNATIONAL Temporary Agency 11/30-2009 – 06/20/2010 Sr. Loan Processor

Temporary Agency…Placed with Bank of America Home Loans Division

Aerotek Professional Services 10/08/2009 – 11/27/2009 Sr. Loan Processor

Temporary Agency Placed with Wells Fargo FHA Division

SUBURBAN MORTGAGE 05/16/2005-10/07/2009 Sr. Loan Processor

Processed Conventional, FHA, VA, loans via automated underwriting system

Caylex Point \ Encompass

Coordinated communications with buyers, Real Estate agents, Appraisers, Title \ Attorney agents during life cycle of the loan

Maintained Federal, State and Local Regulations and Laws Provided quality control, compliance checks and customer service

References provided upon request

Contact this candidate