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Customer Service Manager

Brooklyn, New York, United States
February 15, 2019

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Professional Summary


Work History



**-** ******* ****,********,N.Y 11367 • 646-***-**** • Experienced Cashier and Department Manager with 5 years in retail environments. Friendly and adaptable team player with in-depth understanding of loss prevention, merchandising and cleaning. Looking for new role with long-term potential.

Fast learner

Strong communication and interpersonal skills

Ability to multi-task

Problem Solving

Decision making skills



Time Management

Customer service

Accurate money handling

Cashier, 10/2016 to Current

Modell's Sporting Goods – NY

Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Pleasantly engaged customers, offered a warm smile and provided immediate and dedicated assistance. Responded quickly to customer inquiries, answering questions and offering insight into the products. Department Supervisor, 10/2016 to 06/2018


Worked with the management team to implement the proper division of responsibilities. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Actively pursued personal learning and development opportunities. Managed a team of employees, delegated tasks and ensured each employee was held accountable for completed delegated tasks.

Sales Associate, 05/2015 to 09/2016

Journey's, Kings Plaza – Brooklyn, NY

Answer customers' questions about products, prices, availability, or credit terms. Worked collaboratively in team environment.

Developed positive customer relationships through friendly greetings and excellent service. Suggested accessories and complementary purchases. Cashier, 03/2014 to 04/2015

Forever 21 – BROOKLYN, NY

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Created and maintained cash reports at the end of each shift. Made eye contact and pleasantly engaged customers when they entered the store. Associate's Degree: Criminal Justice, Current

LaGuardia Community College - Long Island, NY

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