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Customer Service Data Entry

Location:
Aliquippa, Pennsylvania, United States
Salary:
17.00
Posted:
February 15, 2019

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Resume:

Cheryle R. Berdnik ac8h9s@r.postjobfree.com 724-***-****

Summary

Experienced professional with an extensive background in customer service, administrative, billing, data entry and shipping. Solid leadership, interpersonal communication, and organizational skills. Proven success establishing/maintaining excellent customer and vendor relationships. Hardworking and highly motivated, with a strong personal desire to succeed. Detail, quality and customer oriented.

Education

Community College of Beaver County, Monaca, Pennsylvania, Business Administration Degree, 1992

Garfield Business School, New Brighton, Pennsylvania, Microsoft Office, Certificate of Business, 1997

Experience

Dr. Pepper/Snapple Group-Cranberry, PA (May 2015-Nov,2018)Billing Analyst./Accountant/Inventory Mgr.

SAP experience-Order Entry/Invoicing/PO’s Cornerstone Prod. Hana SP7. Process Invoices daily

UI and Esker experience-Used for creating PO’s and Accounts Payables.

Answer phones and File. Handle all inventories for 5 locations. Track driver mileage daily/fuel tax

Managed Vendor Acnts. Daily, for debits and credits.

SAP- used to add Taxes and Freight/Shipping costs onto Invoices daily. Coded specifically

Use of Forklift/Pallet Jack/Dollie Send out Fed-Ex Over night packages Shipping/Receiving

MED-EXPRESS- Monaca, PA (December 2013 - 2017) Supplemental income evening position

Custodial duties

Medical filing

LAKEWOOD MECHS.-Robinson Twp. PA (December 2013-March 2014)

Dispatcher for all mechanics daily. Scheduling employees to job sites

QuickBooks experience in: Building Assemblies//Vendor Look-up.

HindSite experience for Dispatching purposes./Answer all phone lines daily/File

SAP-Data Entry-Invoicing/Accounting. Accounts payable

Create invoices

SHAW INDUSTRIES/SHAW CARPET -Leetsdale, PA (June 2008-May 24, 2013)

Inside Sales/Customer Service Manager/Shipping/Receiving Dept./ Plant Safety Coordinator

Kronos Time Entry for employees. Verification of timecards and checking for errors/inconsistencies.

Handle all in coming calls for Sales/Service related issues. Resolve all concerns/customer complaints.

Handle P.O.D.’s from corporate, and fax over findings. Responsible for all large accounts orders.

Answer corporate customer service calls to relate tracking of carpet/tile and even Driver Delivery status.

Heavy data entry, faxing, filing, Participate in Safety Meetings weekly. Assist customers for pick-ups.

Assisted in making Shaw Ind. Safety Compliant. As well as Drivers being DOT trained properly.

Forklift Certified: Forks and Pole Lift. Set up driver daily loads to run out daily.

Assist in scheduling drivers routes daily.

Assist in all New Hires/Interviewing/Enter Benefit information in the Shaw System.

Send out letters on new Benefit updates.

Heavy phone interaction resolving questions/issues with orders daily.

Light SAP-Data Entry

Sales Orders experience-Entering orders in the systems correctly. Verifying info. Close out orders.

ZURICH INSURANCE –Pittsburgh, PA (June 2007-June 2008)

Inside Sales/Customer Service/Inside Sales Support/Data Entry on Payables/Order Management

Handle in coming calls, for Sales related issues. Ex: Certificates, Any changes needed on the Policies.

Faxing, Filing, Process Checks and Payments due to the Claimants. Add vehicles to the policy.

Attend frequent Seminars on continuous training.

Ship out F & I Supplies to Dealerships

Enter data into in-house software systems. Heavy phone interaction with customers daily.

H&K EQUIPMENT INC. –Coraopolis, PA (Sept. 2006 - May 2007)

Human Resource Asst. Mgr. /Executive Asst. to the President/Vice President/Sales Team/AR

Handle all Front Desk duties. Sales Asst. Invoicing Asst../ Switchboard Operator.

Responsible for all H.R. functions. Invoicing, Distribute Mail, File, Make all Travel Arrangements.

Handle Workmans Comp. paper work, Assist employees with Benefits choices.

Handle all Employees Benefit packages(Cobra, BC/BS, Dental and other benefit experience)

Assist the President in Sales Meetings, Dictation of letters, Collection calls.

Sales Orders experience/Type out Job Proposals daily

Heavy Data Entry daily, entering orders into the system.

Shipping/Receiving small packages by UPS/Fed-Ex

FISHER & LUDLOW –McKees Rocks, PA (Aug. 2005 - Aug. 2006)

Inside Sales/Office Manager/H.R./Administrative/ Collections/Customer Service/Light Accounts Receivable

Manual Timecard Entry. Calculated hours, entered hours, verified and checked for any inconsistencies.

Comply with federal, state, and company policies, procedures, and regulations.

Access computerized financial information to answer general questions as well as those related to specific Acnts. Track all shipments per carrier. Handled all LTL and Box Carriers procedures. Dispatcher.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Maintain and update filing, purchase orders, inventory, mailing, either manually or using a computer.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Review files, records, and other documents to obtain information to respond to requests. Basic SAP Experience.

Answer telephones, direct calls and take messages. Acnts. Rcvd.

Heavy Collections calls daily.

Collect all freight bills and enter into F & L billing system daily. Calculate charges

Other Experience

United Parcel Service – Rochester, PA (1999 to 2006 Evening Position)

Fed-Ex-Morning Sort-Clinton, PA

Office Manager for 9 employees, over see Delivery Drivers on the road, to ensure delivery routes are correct and ready to run. Use of Lotus Notes.

Heavy Data Entry and Customer Service, Answer Phones, Learn and then teach new computer skills to other employees.

Keep track of all employees Time Slips, In charge of Lock and Key procedures of trailers.

Safety Coordinator for 15 employees, making Shaw Ind. Safety compliant.

Collections/Medical-Other Experience

Micro Soft Office Suite 2016- Word/Excel

Time Management Skills and Organized

Foodland Markets –Rochester, PA (1985-1993) Cashier/Front Office Manager of Cashiers, Produce Dept. Clerk. Wrap produce and stock in dept. for purchase.

Handle cash transactions, Heavy Customer Service.

Shop n Save Market - Rochester, PA (1993-1995) Front End Cashier, Handle cash transactions, Heavy Customer Service



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