Technician Customer Service
Resume:
ROBERT PHIPPS
Concord NH 03301
********@*****.***
Experience
Gentex
Test Technician
● Tested and troubleshot intercom system used by US Navy and US Coast Guard
● Troubleshot PCBs to component level
● Used analyzers, DVMs, signal generators, and oscilloscopes Sanmina 2010 - 2012
Test Technician
● Tested and repaired RF, digital and audio PCBs
● Worked closely with Engineers to construct test beds and fixtures
● Implemented repair of returned products
● Modified circuitry and performed beta testing on new products
● Repaired down test equipment and computers
● Tested, tuned, and troubleshoot components and assemblies: RF and video amplifiers, RF filters, switches and passive devices and power supplies
● Used spectrum analyzers, signal generators, oscilloscope sand frequency counters
● Trained of new test technicians
RF Logic 2010 - 2010
RF Test Technician
● Set up and calibrated HP 8722es network analyzer for phase matching RF cables
● Determined absolute electrical length of cables
● Used TDR to locate faults and perform fault
● Analyzed RF coax cables
● Tested RF filters and cables to 40 Ghz
American Science and Engineering 2009 - 2010
E/M Technician
● Manufactured airport X-ray machines
BAE 2009 - 2009
Engineering Technician/Test Technician
● Tested and repaired SST aircraft system test unit
● Tested backplanes using the DIT-MCO 9600
CTS _ 2006 - 2009
Engineering Technician
● Tested and repaired RF, digital and audio PCBs
● Assisted with constructing test fixtures
● Repaired test equipment, SMT machines, wave solder ovens
● Repair of down test eq. and computers and SMT, wave solders ovens and tape and reel.
● Performed troubleshooting and soldering under microscope DTC Communications 2004 - 2006
Senior RF Technician
● Performed test and repair of specialized RF receivers and transmitters
● Programmed channel assignments and available bandwidth
● Repaired to component level
● Used spectrum analyzers, signal generators, watt meters, DVMs,oscilloscopes and frequency counters
● Promoted to e-tracker new product line as a test technician doing beta testing
● Promoted to the P25 Digital Body Wire production line to test and debug the new product
● to component or software level
● Implemented repair of returned products in the audio and video line from 150 MHz to 2.6
● GHz
● Analyzed and evaluated systems for faults
● Tested and tuned antenna systems
● Tested and repaired power supply systems
● Coordinated evaluation and modification of equipment failure Raymarine 2001 - 2004
RF Technician
● Repaired Sonar, Radar and VHF Marine Radio
● Responsible for the repair of Sonar systems at 20Khz to 200Khz designed with SMC that run 1Kwatt PEP
● Promoted to Microwave Radar Technician in 07/2002
● Repaired radar systems with MMIC amps and GUNN diodes and Magatrons tubes
● Promoted to Senior RF Technician in 04/2003
● Responsible for HF/VHF Marine Radio and radars setting up and using RF power loads, spectrum analyzers and frequency counters
SEARS 1999 - 2001
Senior Technician
● Repaired home electronics
● Duties include the repair and maintenance of Audio/Video equipment to component level
● Completed repairs and maintenance of customer's computers and reinstalled software and hardware
● Maintained positive customer relationships
Dicks TV 1997 - 1999
Bench Technician
● Television/Audio repair bench technician
● Communicated with customers daily
● Researched new and followed up on existing disputes and problems Jim Teats TV 1995 - 1997
Technician
● TV/Audio repair technician
● Promoted to Manager/Head technician
● Managed TV shop and antenna installations
Montgomery Ward 1989 - 1995
Technician
● TV/Audio Repair technician
● Promoted to Head Technician 06/1993
● Created operational procedures for customer service associates
● Duties included repair of TV, audio, CD, camcorders and computers to component level Education
South Boston Academy High School: South Boston, MA 1976
● Diploma received
Technical Expertise
● Transmitters and receivers, power supplies and video/audio
● Mixers, filters, amplifiers, PLL systems, antenna systems repairing to component level
● Oscilloscopes, Network Analyzers, Spectrum Analyzers
● Audio and RF power meters, frequency counters and DVMs
● HP and Motorola Communications Service Monitors
● Environmental testing, Mil Spec. screening and testing with burn in setup
● P25 Digital modulation, Pic programming, eeprom programming Licenses and Certifications
● Certified IPC Specialist: J-STD-001 Serial N0. J001-S13976 2006 - 2008
● GMDSS Radio Maintainer 2001 - 2009
● Amateur Radio 2001 - 2011
● Master Radio and TV Technician 2000 - 2010
● Marine Radio Operator
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