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Customer Service Sales Representative

Maple, Ontario, Canada
February 15, 2019

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*+ years experience in Procurement & Supply Chain wholesale of chemical

raw materials of Household detergent, Personal care and Cosmetic

Train by world leaders in chemicals such as Cepsa, Stepan, Akzo Nobel

Seek, develop and execute requests for quotation from diverse suppliers

Observed materials offered by competitors, analyzed the market

Maintained effective business relationships and business credibility

Thorough knowledge of inventory management, distribution and logistics

Supply Chain & Logistics Management Diploma, NAHB, Toronto – ON

Proficient in MS office and several inventory software as well


Canadian Tire Store, Leaside branch, Toronto April 2017- Present

Hardware Sales Associate

Determined the client’s needs, provided assistance and suggestions

Assisting training and educating fellow team members as needed

Participated in inventory control and inventory concerns to manager

Excellent knowledge of feature and usage of hardware equipments

Responsible for opening / closing procedures hardware department

Enjoy working as a team member as well as independently

Strategic Fusion Logistics, Toronto July - Oct 2018

Logistics Coordinator, "Internship"

Calling carrier, request for a quote, compare and negotiating rates

Using various software tools and method to assist in finding carrier equipment

Arranging and assigning carriers to shipments

Work closely with carriers to monitor shipment status for timely customers updates

Responsible for inbound and outbound LTL freight and match packing list

to purchase orders

Received calls and e-mails from shippers regarding transportation according

their needs

Beylouni Trading Est. 2008 – 2015

Procurement & Supply Chain coordinator

Identified potential suppliers, requested for quote (RFQ) or service (RSF),

negotiated prices and terms

Analyzed and evaluated quotes making appropriate recommendations

Monitor suppliers performance, recommending contract modifications when necessary

Attended various training sessions and trade shows related to chemical raw material products with the following Company; Cepsa Petrochemicals, Stepan, Akzo Nobel, Hansa Group AG, and Aekyung…

Exchanged selling and marketing information with colleagues and reported to management

Followed up with other area of the Company to ensure steadier work flow

Analyzed requirement to achieve balance between lower cost and service

Determined if inventory quantities are sufficient for needs, ordering more

materials if necessary

Habis Corporation 2003 – 2008

Outside Sales Representative

Regularly exceed target sales goals by 15-20%

Demonstrate products at customers facility and answer questions regarding products, prices and availability

Writes proposals, prepare quotes and corresponding

Assessed and evaluated customers loyalty and buying habits

Added more than 140 new customers to our data base

Further Canadian experience;

Medallion Corporation, Toronto Aug-Sep. 2016

Rental and Management Office Assistance "Internship"

Handled reception and telephone calls during open office hours to provide information, schedule appointments or referred to appropriate person

Collected and arranged resident cheques payment or debit transactions

Showed properties and amenities to clients and provided them leasing information such as required documents and price range

Assisted clients in filling out lease forms and ensured all information is correct and complete

Replied to resident service requests and completed them in a timely manner


Supply Chain & Logistics Management Diploma 2018

National Academy of health & Business, Toronto – ON

Customer service, Financial services Certificate 2017

Canadian care college, Toronto – ON

Customer service training workshop 2017

Thorncliffe, Toronto – ON

Sales and Marketing Course 2016

ELT, Toronto – ON

Business Diploma 2001

Damascus University, Syria

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