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Store Manager Customer Service

Location:
New York City, New York, United States
Posted:
February 15, 2019

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Resume:

Joao Paulo De M. Vieira

*** ******* ******, ***. *** ● Kearny, NJ 07032 ● 201-***-**** ● ac8h7f@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Store Manager New York City, NY

Corrado Bread and Pastry August 2014 - April2018

Managed all daily operations of café

Maintained stock and ensured optimal quality of food and beverage ordered and sold

Prepared departmental schedules and payrolls for employees on weekly basis

Charged with recruitment process

Prepared records of monthly transactions and managed all finances; in charge of bookkeeping

Ensured compliance to all health department safety and hygiene-maintained cash control procedures

Trained new employees

Managed expansion into additional locations

Provided catering services for up to 200-people gatherings

Sales Assistant New York City, NY

Bloomingdale’s January 2014- August 2014

Operated cash register

Advised customers on purchases and merchandise for sale

Maintained thorough knowledge of store merchandise to provide helpful advice to customers

Handled high volume of customer business in sales season

Store Manager New York, USA

Corrado Bread and Pastry April 2008 – January 2014

Managed all daily operations of café

Maintained stock and ensured optimal quality of food and beverage ordered and sold

Prepared departmental schedules and payrolls for employees on weekly basis

Charged with recruitment process

Prepared records of monthly transactions and managed all finances

Ensured compliance to all health department safety and hygiene-maintained cash control procedures

Trained new employees

Store Supervisor New York City, NY

Corrado Brad and Pastry January 2007 – April 2008

•Monitored customer complaints and resolved them promptly and efficiently

•Provided supervision of cafeteria services on allocated shift

•Reviewed and checked all assigned areas frequently for health department compliance

•Trained new employees

Counter Person New York City, NY

Corrado Bread and Pastry March 2006 - December 2006

Provided customer service

Prepared various coffee drinks

Greeted customers in person and on telephone and provided required information

Communicated customers’ orders to the backend and ensured correct processing

Served orders in accordance to the menu and hygienic standards

EDUCATION:

High School Diploma, 2009 Harrison, NJ

Harrison High School

SKILLS:

Microsoft Office (Word, PowerPoint, Excel)

Proficiency in POS System

Qualifying Certificate in Food Protection

LANGUAGE:

Multilingual: Fluent in Spanish and Portuguese



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