Felix Ortiz

**** ****** ***** **** *****, Florida 33460

561-***-****

ac8h6e@r.postjobfree.com

Summary of Qualifications

Handle every phase of the leasing process according to the Leasing Consultant job description.

Exceptional knowledge of applicable Federal, State, County, and City laws and ordinances and departmental rules and regulations.

Excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic and ethnic backgrounds.

Excellent leadership skills and ability to supervise effectively.

Due to the nature and importance of this position, excellent organizational skills, punctuality and attendance are required.

Thorough knowledge of commonly accepted office procedures and business practices.

Good working knowledge of property management and inventory control systems and practices.

Working knowledge of basic accounting principles and commonly accepted budgeting concepts.

Knowledge of Microsoft Word, Excel, Outlook (or other similar email system) and internet/web applications.

Professional Experience

Scope Security, Boca Raton, FL 2014 - Current

Head Armed Security

Perform regular facility patrols.

Furnish protection for high end jewelry store, cash and other physical assets.

Respond to crisis and emergency situations in coordination with fire and police departments.

Address all client queries with courtesy and professionalism.

Report all actual and potential safety hazards promptly to management.

Remove unauthorized individuals from facility in a smooth and effective manner.

Superior ability to respond to individual customer needs and preferences

Exceptional written and oral communication skills

Sun and Surf, Palm Beach, FL 2005-2014

Head Concierge

Responsible for dealing with complaints and scheduling maintenance.

Done other duties as assigned.

Recruit and monitor relevant staff for their specific operations.

Plan work schedules as per requirement.

Meet as well as greet customers.

Address customer problems as well as troubleshoot.

Ensure events and conferences run without interruption.

Supervise the supplies and furnishings.

Deal with the contractors and suppliers.

Supervise valets and concierge personnel.

BlueWoods Management, NY 2000-2005

Head Concierge

Handled tenant requests for information and services.

Ensured that the location adheres to the legal, safety, health, fire, and sanitation codes by carrying out the site’s fire, safety, and disaster plans.

Answered telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.

Maintained a log book in a professional and informative manner.

Trained and handled emergency situations in a calm and efficient manner.

Responsible for the safety of all tenants and minimize the potential for fire and accidents.

Ensured that tenants received the highest quality of service in a caring and compassionate atmosphere and recognized individual’s needs and rights.

Maintained a file on community services including transportation sources, accommodations, and referral contacts.

Exercised judgment while handling tenants inquiries, and responded promptly with accurate and thorough information according to the individual needs.

Arranged and confirmed recreational, dining, and/or business activities for both inside and outside the property.

New York City Police Department, NY 1984-1999

Police Officer

Answered calls involving fires, accidents, and various misdemeanors and felonies.

Gathered preliminary information as responding officer on criminal calls, prepares relevant reports to pass the information gathered on to the assigned investigator, assist investigator in case preparation and act as criminal investigator for the department as required.

Maintained surveillance on criminal suspects and unauthorized persons on campus.

Completed reports of arrests, accidents, interviews, and evidence of property received.

Trained new personnel.

Assisted in case preparation as required.

Skills and Professional Training

Valid Community Association Manager License (AC #5880375)

Vaild Florida State D Security License (D 1426613)

Valid motor vehicle operator's license issued by the State of Florida

Adult CPR and First Aid – Red Cross

Fluent in English and Spanish; able to read, write and communicate in both languages

Microsoft Office and Internet research

Reference available upon request

Contact this candidate