Inside Sales Customer Service
Resume:
Dale Bruce
Calgary, AB T6E 6P4
Home: 403-***-****
E-mail: ac8h5u@r.postjobfree.com
Summary
An Inside Sales specialist with superior time management,customer satisfaction & technical skills. Experience in the Western Canadian energy industry. Experience in technical sales, inside sales/quotations with varied ERP systems and strong technical knowledge of product.
Business Skills
Problem Solving: Ability to analyze information, determine opportunities and implement solutions. Make critical decisions based on research and sound analysis.
Communication: Excellent communication and interpersonal skills with the ability to plan, coordinate, and organize effectively to achieve success in a team environment.
Time Management: Self-motivated with the ability to manage time, organize responsibilities, and delegate authority when required.
Technical Skills
Safety: H2S, Confined Space, Fork Lift Operation
Quality Assurance: Experience with ISO, API and ASME Standards
Supply Chain: Materials Sourcing, Obtaining Supplier Pricing, Quotations and Purchasing for Orders, Technical Knowledge, Customer Service Skills, Inventory Control and Quality Assurance, Shipping/Receiving and Technical Data Maintenance
Education & Skills:
Total Quality Management, Dresser Oilfield Operations Calgary, AB
Grade 12 Diploma, Bowness High School, Calgary, AB
Windows NT, MS Word, Excel, SAP, AS400
Experience
DNOW (Formerly CE Franklin) 2011-2016
Inside Sales - Projects
Calgary, Alberta
●Managed quotations from initial inquiry to submittal for internal and external customers including EPC’s, fabricators and end users.
●Produced accurate results in completing a high volume of work on tight schedules. Meeting or exceeding department on time objectives.
●Provided expertise to the organization regarding valve technical reviews and selection. Ensured a complete review of all valve inquiries to ensure correct brand and material selection for the application.
●Responded to requests for follow up technical and marketing information on the product by the organization directly to clients and coordination with Account Managers.
●Worked to achieve the organizations win targets of 12--18%.
Meridian Valves Actuation PVF (division of Wolseley Canada) 2009-2011
●Inside Sales Supervisor
Calgary, Alberta
Responsible for training of staff for all newly acquired branches.
Ensured the Inside Sales Team met or exceeded their annual sales objectives in budgeted dollar volume.
Provided coaching and supervision to ensure that the Inside Sales Team complied with all regulatory standards.
Oversaw the maintenance of branch infrastructure
Inside Sales
2003-2009
Fort McMurray, Alberta
●Opened and established a new Branch Operation including sales and warehouse.
●Managed location inventory ensuring on time delivery while lowering carrying costs.
●Managed the organization’s major contract account (Syncrude Mildred Lake) ensuring customer satisfaction and growing the relationship.
●Developed new business and grew sales within the location.
Inside Sales
2007-2008
Calgary, Alberta
●Completed project quotations by required due dates for branch and EPC inquiries/budgets, fabricator estimates and managed project orders for valve material primarily related to heavy oil and the distribution of Velan Valves.
●Maintained client contracts including: CNRL Primrose, Encana Foster Creek and Syncrude Fort McMurray.
National Oilwell Canada
2003-2006
●Inside Sales
Calgary, Alberta
Completed and ensured submission of project quotations by required due dates for branch and EPC inquiries/budgets, fabricator estimates and managed project orders for PVF and various distributed material (primarily Velan Valves).
Provided assistance with MRO and contract pricing for supply chain and contract clients.
Responded to requests for follow up technical and marketing information on product offering to Account Managers.
Dresser Oilfield Operations/TK Valve Canada 1998-2003
Inside Sales / Operations Manager
Calgary, Alberta
●Created manufacturing level quotations and processed production work orders.
●Coordinated with engineering and production for assurance of customer material selection and on-time delivery.
●Maintained inventory levels to ensure on time delivery.
●Supervised shipping, receiving and service/warranty work.
●Audited authorized repair facilities for Quality Assurance and certification.
●Ensured catalogs and marketing information were updated.
●Maintained ISO, API and ASME standards to current status.
Received factory training to perform on-site service and repair warranty issues.
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