Customer Service

Anuradha Suresh Kamble

Address: *A, *st cross, Aswath Nagar, Marathahalli, Bangalore.

Contact no: 968-***-****

Email: ac8h51@r.postjobfree.com

Career Objectives:

To achieve a responsible and challenging position in Technical field that will allow me to explore my capabilities, skills and sense of dedication towards my duties with a sole aim of seeking the progress of the organization.

Work Experience:

Concentrix Pvt. Ltd.

Technical Support [Bangalore] August 2016 - Present (2.6 yrs)

Responsible for solving technical queries of customers on time

Involved in solving and troubleshooting technical queries through Remote Session.

Prepared reports of all customer queries.

Handling escalations and Customer Complaint effectively .

Collaborated with service centres agents to know repair status of customer devices.

Analyzing and resolving issues to Improve Customer experience.

Driving Customer Satisfaction (CSAT).

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Provided training to new joinees to ensure they could meet our organization goals.

Arranged regular meetings to team members to increase and reach their targets.

Maintaining best quality.

Providing accurate information to senior managers on key issues. Bharti Airtel Limited

Customer Executive [Arsikere] Feb-2015 to July-2016

Serves as a basic point of contact for customers with complaints, queries, request,feedbacks etc.

Followed-through on all critical inter-departmental escalations to increase customer retention rates. Prepares daily reports on the daily activities of Customer Care team.

Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.

Analyzing and resolving issues to Improve Customer experience.

Develops as well as maintains the relationship with external parties.

Responsible for proper scrutiny and recording of the complaints received from customers. Achievements:

Our team got awarded as Best performer team in quarter 3 – 17 for achieving the target of all the KPI’s.

our team Got Awarded for maintaining high NPS in a month of Quarter 3- 18. Strength:

Ability to manage, lead and work in any tough condition.

Fast learner.

Leading a team to achieve any goal. Etc.

Continuous learner and willingness to improve with experience

Optimum utilize of time with best use of knowledge

Confidence, Flexibility and Adaptability

Good Motivational skills

Customer Relationship Management Software(CRM) and RNT Tool.

Excellent time management skills.

Effective problem solver.

Adherence to high customer service standards.

Challenges:

Understand the process from base level and maintaining all KPI’s in all the months Educational Details:

Bachelor's of Engineering in Computer Science.

10+2 in 2007(PUC)

10th in 2004

Computer Education:

Basics of Computer.

Networking.

Knowledge About:

MS Word.

Customer handling skills.

Ability to convince the customers.

Troubleshooting Knowledge in Resolving Technical issues. Personal Details:

Name :Anuradha Suresh Kamble .

Date Of Birth :12th March

Gender :Female.

Marital Status :Single

Nationality:Indian.

Language Known :English/ /Hindi/ Kannada/Marathi.

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