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Administrative Assistant Customer Service

Location:
Alliston, ON, L0G, Canada
Posted:
February 15, 2019

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Resume:

Domenica Strembicky

416-***-****

Tottenham, Ontario ac8h46@r.postjobfree.com

Accomplished Administrative Assistant

A professional Administrative Assistant with extensive experience in managing a Vice-President and Director’s office, purchasing, metals purchasing, handling main office and human resources activities. Recognized as a self-starter who excels with minimal supervision and who is highly organized in setting priorities and meeting deadlines. Excellent analytical, organizational and problem solving skills. Talent for identifying inefficiencies, streamlining procedures, and developing innovative solutions. Computer skills include Microsoft Word, Excel, Outlook, Power Point, Access Database and AS400. A strong background in:

●Attention to Detail

●Written Communication Skills

●Interpersonal Skills

●Matters of Confidentiality

●Problem Solving/Escalation

●Customer Service

●Report Consolidation

●Calendar

●Scheduling Meetings

●Travel Arrangements

●Vacation Tracking

●Streamlining Procedures

●Purchasing and Metals Purchasing

EMPLOYMENT HISTORY

CROWN METAL PACKAGING CANADA LP, Weston, Ontario 1988 - 2016

Administrative Assistant, 2001 - 2016

Coordinated and implemented activities in several departments including purchasing, metals purchasing, customer equipment service, human resources and main office such as maintaining purchasing requests/requirements, accounts receivable, meetings, correspondence, budget, project tracking, main office activitiesand human resources.

Effectively assisted Vice-President of Purchasing with PO’s, purchasing related issues, supplier correspondence, resolved supplier concerns, and maintained communications with Philadelphia Head Office ensuring Crown’s purchasing system was effective, precise and up-to-date.

Supported Metals Purchasing Director which included updating inventories daily, month-end analysis, maintaining Access database for accuracy, follow-up with plants and steel mills regarding availability and delivery status, advise of suitable substitution coils to meet plant and customer requirements, and additional analysis relating to metals purchasing utilized by the Director.

Instrumental in confirming Metals Purchasing matters were prioritized and delivered on time according to plant/customer requirements in order to meet deadlines accordingly.

Scheduled, as required, outside vendors’ meetings.

Directed Vice-President and Directors’ incoming email and phone messages during absences and dealt with the situation or escalated to the appropriate contacts for immediate attention.

Handled confidential/sensitive material with good judgment and discretion ensuring it was transferred to the appropriate personnel.

Managed meetings with Outlook and conference calls with all employees and arranged meals, if required.

Initiated and composed correspondence and/or word processing of letters, emails, for low to highly confidential matters and issued them.

Coordinated travel arrangements for Vice-President upholding personal preferences with lowest cost as key requirement.

Vacation replacement to President’s Executive Assistant.

Spearheaded administrative support for the Customer Equipment Service Department which included tracking time sheets, vacation, maintaining inventory of equipment parts, providing quotes to customers, and making appropriate shipping arrangements on a timely basis.

Provided support to Sales Representatives, Director, and President regarding correspondence, contracts, leases, excel spreadsheets, presentations, travel arrangements and customer related concerns.

Ensured PowerPoint presentations were accurate and formatted properly.

Assisted Human Resources Manager with team members’ retirement updates, and miscellaneous work related requests.

Administration Support, 1988 - 2001

Provide administrative support to MIS, Plant Managers, customer service and graphic arts departments.

Responsible for Fixed Assets including capitalization forms and asset tag tracking.

Trained numerous employees at multiple locations on MIS programs while providing guidance as required.

Implemented and coordinated a comprehensive training manual to facilitate in the training of employees on the OCR scanning operating system.

Facilitated in the development and maintenance of the Customer Service database regarding production scheduling, customer reports and inventory control.

Actively planned, organized and expedited the ISO 9000 project which included the development of policies, procedures, work instructions, flowcharts and database maintenance by department.

Retrieved information from various sources and prepared monthly reports.

EDUCATION

Business Diploma – George Brown College

PROFESSIONAL DEVELOPMENT

Outlook

MS Office – Word, Excel, PowerPoint, Access

Health & Safety Awareness for Ontario Workers – CCOHS

IASR General Requirements - AODA



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