LESLIE ANN EDWARDS

**** ****** *****, *********, ** 21206

Tel: 202-***-****

email: ac8h43@r.postjobfree.com

Professional Summary

Experienced Customer Service Supervisor, over 20 years of supervisory experience in the fast-paced Insurance and financial services industry, hands on experience in dealing with customers, both to their satisfaction and that of the company’s. Track record of providing excellent customer service, Extensive sales experience with excellent team building, collaboration and communication skills to drive corporate plans to agency and business unit results.

Education

Barataria Senior Secondary School - CXC Certificate (07/1983)

Trinidad & Tobago Insurance Institute: (06/2002 - 09/2005)

• General Insurance State Licensing

• Agency Management Course

• Sales Management Course

• Underwriting Course

• Microsoft Desktop Tools

•Insurance D Base programs

Skills

Leverages extensive operations management, special projects and supervisory experience

to create highly collaborative team environments that enhance productivity and creativity.

•Administrative / Supervisory

•Customer Service and Account Management

•Team Leadership

•Agency Management

•Claims and Risk Management

•Sales and Marketing

LESLIE ANN EDWARDS

Work Experience

04/01/2018 – 11/16/2018

Allstate Insurance- Claims Dept – Total Loss Processor

Key roles and functions:

• Investigate total losses assignments

• Claims Processing, Issuing claim settlement payments

• Customer Claims Resolution

• Attend to all claim related correspondence

• Handling queries from customers and other claim related third parties

• Ensuring that all claim documents are in-compliance with the company requirements

• Contact Lieu Holders for Letters of Guarantee/pay off Figures

• Liaise with Total Loss Adjuster’s on client’s claim

• Daily follow up on pending claims, process new claims, Copart Title Direct

06/ 2011 – 08/ 2017

Beacon Insurance Company Limited- Port of Spain - Branch Supervisor

Key role assignments and accountability:

• Marketing and New Business Development

• Resolve Customers complaints regarding services, products and payments

• Employee scheduling, Training, Performance Management

• Work with staff to ensure cross training and competency to perform duties across agency

• Attend company meetings to exchange product information and coordinate work activities

• Prepare reports for budget/sale report

LESLIE ANN EDWARDS

01/ 1998 - 05/ 2011

Maibrol Insurance Brokers Limited – Insurance Underwriter -

Key roles and functions:

• Manage call center processes and sales representatives

• Review underwriting policies and customer risk profiles for risk assignment

• Update Client Database and renewal of products and policies

• Ensure compliance on all customer forms and policy input requirements

• Sales team goal setting and targets performance review

02/ 1988 - 11/ 1995

Workers Bank Limited – Port of Spain - Customer Service Representative

Key roles and functions:

• Administrative duties including customer correspondence and new account scheduling

• Loan Officers Administrative Support

• New Customer Accounts Services

REFERENCES UPON REQUEST

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