Customer Service Sales

Md Delwar Hossain

Ash Shiykh Saed Ibn Mushayt, Al Khaldiyah, Khamis Mushayt 62461, Saudi Arabia

Cell: +966-*********, Email: ********@*****.***

Career Objective:

A technical savvy person with experience in working with precision tools and mobile technology is looking for a mobile repair technician position to help customers enjoy their smartphones with my repairing skills.

HIGHLIGHTS

Proper customer service experience in 8 years

Effective verbal and written English communication skills

Careful listener and learner

Strong ability to handle staff and work pressure

Strong interpersonal communication skills

Critical thinking

Be able to work independently or in a team

Hard worker

Like to take challenges

Be able to work weekdays, weekends, day and nights

Basis Computer skills including Word, Excel

Knowledge of operating and repairing different models of mobile phones

Familiar with telecommunication systems such as GSM, CDMA, WDMA, etc

Skilled at handling the minute components of the mobile phones carefully

Skilled at handling data and maintaining records of the completed work

Excellent hand-eye coordination and ability to perform small repairs

Capable of following instructions reading diagrams and carrying out tasks

Work Experience

Khalid Electronics Jan 2011 - Present

Khamis Mushait, Abha, K,S,A

Job Title: Cellular Phone Technician

Examine the mobiles phones to identify the cause of trouble. Provide the customers with cost estimate and a tentative date to conclude the repair work

Perform body repairs such as repairing a cracked or scratched screen or replacing buttons on the keypad

Open up the mobile phone and check the battery life, wirings and connections, screens and other components for efficiency

Mend the defects and replace the broken/used up parts and recheck the performance of the mobile phones

Troubleshoot problems in the phone’s programming to find error

Opened, disassembled, repaired, replaced parts, and reassembled units when done

Tested repaired units and advised clients when they could retrieve their units

Re-installs software programs or adjust settings on existing software to fix device malfunctions

Replace LCD, Ribbon flex cable, broken lens, Camera & touch screen glass digitiser

Samsung and Note Glass Lens Repair, accurate removal and installing new glass lens utilising proper techniques, tools and heating equipment

Circuit board block diagram layout architecture - For Component Repairs

Repair the damages caused to the phone due to contact with water, heat and light

Eliminate errors of persistent failure of locking, hanging or slowing of the mobile phones

Remove the screen of the cell phone and replace with a new one

RF Shielding removal using proper heating element

Abha Phone July 2008 - December 2010

Al Khaldiyah, Abha, K,S,A

Job Title: Mobile Sales Assistant

Welcome and advise customers.

Sold electronics and recommended products based on customer needs.

Helped customers solve problems offered solutions and customer service.

Sales of phones and contracts for companies such as AT&T, Verizon, & T- Mobile.

Cash handling at the register.

Ensure goods are well displayed.

Build rapport while providing basic technical support, then selling customers computer repairs, protection software, and ongoing support plans.

Educaion

Bachelor of commerce

National University 2003

Gazipur, Bangladesh

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