Curriculum Vitae

Rajib Dey

Email: ac8h0m@r.postjobfree.com

Mob: +91-869*******, 869-***-****

OBJECTIVE

ACADEMIC CREDENTIALS

ROLE

CERTIFICATION

TECHNICAL EXEPERTISE

TECHNICAL EXEPERTISE

WORK EXPERIENCE

OTHER SKILLS

DOB:

Sex:

Nationality

Marital Status:

Language Speaks:

To be a sincere, dedicated and result driven IT Professional and to successfully contribute my technical and interpersonal skills for the overall growth of the organization.

2007- Secondary(10thStd) examination from West Bengal Board of Secondary Education with 66.25%

2009- Higher Secondary (10+2) from West Bengal Council of Higher Secondary Education with 68.80%.

2013- Post Graduation Diploma on Computer Application from Jadavpur University.

Network Operation, Monitoring & Service / Incident management.

Vendor management, Logistic management, operation management, Service Head, Customer relationship management (CRM/SPOC), Purchase management, Regional Service Head, Team Manager, Area Service Manager, Regional Service Operation.

Post-Graduation Diploma in Information Technology, Post-Graduation Diploma in computer application (PGDCA) from National Institute of Electronics & telecommunication.

Well understanding of OSI model& TCP/IP.

Well understanding of switching concept & LAN technologies.

Understanding of IP Address, Routed & Routing Protocol.

Router configuration and troubleshooting.

Installation & Configuration

TOOLS

REMEDY Tool for ticket Management

Net console Tool for ticket Management

Free ping Network Monitoring tool

SAP tool for Data monitoring and inventory Management

HARDWARE

Troubleshooting Computer Hardware & Software Issue.

Installing and configuring all the peripherals, component & drivers.

Installing, configuring and updating Antivirus software

LAN cable crimping & configuration

CCTV, FAS, IAS, BMS installation & Configuration

Banking Automation machineries installation & Servicing.

Passbook Update machine, electronic Cheque Deposit Machine, Self Service Kiosk, Automatic Token Vending Machine, Automatic teller Machine

OTHERS

Branch Management

Key Account Management

Service Management

Vendor management

Regional Partner Management

Channel Management

Inventory Management

Team Management

Coordination

Customer Relationship Management

Purchase management

Supply Chain management

Field Service engineering.

SLA management

KPI Management

Current Organization: Forbes Technosys Limited (working from May 2018 to till date)

Current Profile: Handling regional Operation, General administration of Branch, Manpower Management & Coordination, Schedule, Monitor & respond Various service calls in the assigned region, Customer Relationship, Vendor Management, Key Accounts Maintaining of Customers of the region, Preparation of Quotation & Participation in tenders& attending Monthly Meeting.

Previous Profile: CBSL group of companies (Working since March 2017 to 2018 Jan) as Regional Service Manager (RSM).

I do have experience working with Various Clients, Partners and Vendors, maintenance of SLA & TAT & KPI of Clients and Vendors with the co-operation of various ASPs. Client Meet regarding KPI & SLA and providing 100 percent Client satisfaction and also control and maintain stocks and inventory support along with customer relationship management through hard and smart work and to consistently deliver effective technical solutions. Also, handling overall administration of branch & purchase Management& Key Accounts Management.

Previous Profile 4: Regional Partner Management & Service Coordination, Incident Management and inventory support & also Customer relationship management for IAS, FAS, BMS, ACS systems as Regional Partner Coordination Head & Branch Service Manager in Service Centre Support industry at Adtech Systems Limited since NOv’15 to February 2017.

Previous Profile 3: Worked as Operation Lead & customer relationship manager at Aurionpro Software limited for Banking Automation Support & Record Management Systems since Feb 2014 to September’15.

Previous Profile 2: Worked as Territory head & Customer relationship Manager at Smart Chip Solution for Biometric Support and Architectural solution of Security Systems since 2011 to Jan’14. (Project basis Contractual Job)

Previous Profile 1: Worked as IT & Operation manager, at United E Services, since 2009 to 2011.

1.Operating System: MS-DOS/WINDOWS 98/2000/XP/ WINDOWS7/ WINDOWS Vista/ WINDOWS8/ WINDOWS8.1/ WINDOWS 10/ LINUX

2.Software: MS Office, Excel, Remote support

3. A motivating team player with all positive approach, a good listener and a fast learner, highly flexible in nature, creative in working domain and believes in smart work

19th December, 1991.

Male

Indian

Single

English, Hindi

Date: [Rajib Dey]

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