Sales Customer Service
Resume:
*/**/**** ****** - ****** Docs
https://docs.google.com/document/d/11nmArGs0OI2ROaPycbGV7HXfsvLRewEaJ7Bb8Lzatu4/edit# 1/2 Heather Filice
Gilbert, AZ 85295
***************@*****.***
Skills
Stellar client communication, Mortgage sales experience, Heavy sales support, DU and LP, Encompass, Purchase/Refi, Conventional
/ FHA / VA / Jumbo / Streamline experience, Requesting and reviewing third party documents, Understanding guidelines for all programs, Generating Loan Estimate / Closing Disclosures, TRID, Exceptional organizational skills, Hardworking, Motivated. Experience
BoldLeads / Sales Concierge
NOVEMBER 2018 - PRESENT, CHANDLER AZ
Engaging real estate agents that have shown interest in services, Working closely with sales team to deliver warm leads in a timely manner, Tracking each lead manually to measure conversion, Connecting with sales reps to ensure communication is open, Building a Standard Operating Procedure for future employees to use for training, Multitasking between multiple texting services offered, Communicating with our clients leads to prequalify them as potential home buyers/seller
AZ Microblading / Owner and Microblading Artist
JANUARY 2018 - PRESENT, PHOENIX AZ
Semi-permanent eyebrow makeup, Customer service, Tracking financial transactions, Inventory control, Cross selling, Marketing and advertising campaigns, Creating social media presence, Scheduling appointments, Bloodborne pathogen safety, Follows strict health and safety regulations, Shadowing and using mentor to help grow skills, Attended two separate licensed microblading training programs, Microblading / Ombre / 3-D / Bowl Method / Shading
OpenDoor / Loan Processor
AUGUST 2017 - JUNE 2018, SCOTTSDALE AZ
Liaison between all parties involved in home purchase, Calculating income, Following strict government guidelines and laws, Requesting third party documents and making any revisions necessary, High paced and high stress, Building training documents for loan processing and Encompass, Training new employees, Sole client communication, Heavy sales support role
1/25/2019 Resume - Google Docs
https://docs.google.com/document/d/11nmArGs0OI2ROaPycbGV7HXfsvLRewEaJ7Bb8Lzatu4/edit# 2/2 Paramount Equity Mortgage / Senior Loan Processor
FEBRUARY 2016 - MARCH 2017, SCOTTSDALE AZ
Scrubbing new loan files before underwriting, Requesting documentation from clients, Ordering third party documents and making corrections, Analyzing appraisals and purchase contracts, Entering data into LOS for qualifying purposes, Sole borrower communication, Training less tenured processors, Restructuring loans to ensure they qualify, Following strict government guidelines and laws, Heavy sales support
Education
AZ Brow Academy / Microblading Certificate
AUGUST 2018, TEMPE AZ
Arizona Culinary Institute / Culinary Arts Certificate MAY 2010 - MAY 2011, SCOTTSDALE AZ
Butte College / General Education
JANUARY 2006 - JUNE 2007, OROVILLE CA
Paradise High School / High School Diploma
AUGUST 2001 - MAY 2005, PARADISE CA
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