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Customer Service Manager

San Diego, California, United States
February 12, 2019

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*** ****** ***, *********, ** **057

cell: 760-***-**** e-mail: Professional Strengths

• Strong construction background of over 25 years in residential and commercial including blueprint reading, steel framing, construction forensics, asbestos handling, OSHA, SWPPP and ADA compliance

• Excellent customer service management skills, including experience working with government agencies, customers & trades

• Extensive supervisory experience

• Project management and scheduling

• Able to adapt to rapidly changing situations and strong at problem solving and quick decision making

• Skilled in time management and coordinating multiple projects

• Computer experience, including BuildPro, Quality Build, Microsoft Word, Excel and basic Microsoft Project Highlighted Responsibilities

• Supervise and direct all aspects of construction of single family and multi-family steel framed homes; communities averaged from 95 to 250 units

• Manage schedules and insure maximum quality of all trade partner’s craftsmanship

• Maintain daily log of all occurrences on the community

• Oversee jobsite Stormwater Pollution Prevention Plan

• Approve all trade partner’s invoices with regard to work completion and quality

• Maintain BuildPro and Quality Build scheduling

• Responsible for the community and inventory homes

• Insure timely home completion and deliveries

• Ensure safety of jobsites in accordance with company and governmental regulations

• Coordinate with various managers/departments regarding plans and specifications

• Perform all homebuyer walk-throughs including framing and final, and coordinate pick-up work with subcontractors

• Provide superior customer service to over 500 homeowners with homes valued up to $1.5 million

• Insure that all work is in compliance with City or County requirements and building codes, and schedule and conduct inspections

• Project management of ADA rehabilitation work on 430 unit apartment complex

• Bid negotiation; contracting and scheduling of all trades for ADA rehabilitation; and ordering of materials

• Ensure customer service satisfaction with apartment property manager and tenants

• Perform annual student safety evacuation drills within residential housing

• Supervise team of carpenters and laborers on commercial and residential framing projects

• Perform take-offs for framing jobs and estimates for painting

• Specialize in various trades including rough framing, pole barns, finish carpentry, drywall repairs, painting, tile work and minor plumbing and electrical work

• Owned and operated painting and handyman service for residential homeowners; ran all aspects of company including sales and marketing, estimating, invoicing, supervising and managing material inventory Employment Profile

Assistant Construction Manager

Toll Brothers

2016 - 2018

Painter UCSD 2009 - 2016

Superintendent / Assistant Project Manager InStar Services, Inc. 2006 – 2009 Assistant Construction Manager Lennar Corporation 2003 – 2006 Cams Construction 2002 - 2003

Polygon Homes 2001 - 2002

Framer / Carpenter various subcontractors 1999 – 2001 Customer Service Representative Pardee Construction 1997 – 1999 Self-employed painting & handyman company Knight Services 1994 - 1996 Education / Special Training

OSHA-10 Certification

Stormwater Pollution Prevention Plan (SWPP), San Diego, CA Asbestos Handling and Management, San Diego, CA

Blueprint Reading & ASL I, Mesa College, San Diego, CA

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