Customer Service Assistant

CURRICULUM VITAE OF CHANé CHéRI NEL

PERSONAL INFORMATION

SURNAME NEL

FIRST NAMES CHANé CHéRE

SEX FEMALE

ID NO 891-***-**** 080

DATE OF BIRTH 17 DECEMBER 1989

MARITAL STATUS SINGLE

CRIMINAL RECORD NONE

LICENSE LEARNERS

EMAIL ADDRESS ac8gyl@r.postjobfree.com

CONTACT NUMBER 060*******

OVERVIEW

I AM HARDWORKING, COMMITTED AND RELIABLE. I STRIVE TO EXCEL IN ALL THAT I DO, AND AM ABLE TO MULTI-TASK AND PERFORM WELL UNDER PRESSURE

I HAVE THE ABILITY TO COMMUNICATE AT ALL LEVELS, AND THOROUGHLY ENJOY A CHALLENGING AND VARIED ENVIRONMENT.

HERE ARE SKILLS THAT I HAVE LEARNED AND KEPT WITH ME THROUGH MY CAREER.

•EXCELLENT INTERPERSONAL SKILLS FOR DIPLOMATICALLY HANDLING STAFF AND CUSTOMERS;

•STRONG WRITTEN AND ORAL COMMUNICATION SKILLS FOR MANAGING BUSINESS ADMIN AND PERSONNEL MATTERS

•THE ABILITY TO COPE WELL UNDER PRESSURE SINCE MANAGEMENT CAN BE CHALLENGING;

•GOOD BUSINESS AWARENESS FOR ACHIEVING SUCCESSFUL PERFORMANCE;

•TEAM WORKING SKILLS TO BE ABLE TO LEAD A TEAM AND BE A PART OF IT;

•STRONG PLANNING AND ORGANISATIONAL SKILLS TO RUN A STREAMLINED OPERATION;

•THE ABILITY TO WORK INDEPENDENTLY AND CONFIDENTLY TO MAKE YOUR OWN DECISIONS;

•PROBLEM-SOLVING ABILITY TO RESOLVE ISSUES AS THEY ARISE.

•MSOFFICE COMPUTER COURSE INCLUSIVE OF:

•MSWORD

•MSEXCELL

•MS OUTLOOK

ACADEMIC QUALIFICATIONS

HIGHEST STANDARD PASSED GRADE 12

INSTITUTION: HOERSKOOL RICHARDSBAAI

SUBJECTS:

AFRIKAANS(SG),ENGLISH (SG),BUSINESS ECONOMICS (SG),ACCOUNTANCY (SG),

HOTEL & CATERING (SG),COMPUTYIPNG (SG)

FURHER TRAINING: IN JOB TRAINING REFER TO EXPERIENCE

(AT PROTEA HOTEL RICHARDS BAY)

CAREERS HISTORY

WORK EXPERIENCE

STEERS /FISH AWAYS /GIRAMUNDO

(TRADING AS ALL IN ONE FOODS )

(28 MAY 2015 TILL 31 MARCH 2016) MANAGERESS THEN PROMOTED TO SNR MANAGERESS

TAKE RESPONSIBILITY FOR THE BUSINESS PERFORMANCE OF THE RESTAURANT;

ORGANISE MARKETING ACTIVITIES, SUCH AS PROMOTIONAL EVENTS AND DISCOUNT SCHEMES;

PREPARE REPORTS AT THE END OF THE SHIFT/WEEK, INCLUDING STAFF CONTROL, FOOD CONTROL AND SALES;

COORDINATE THE OPERATION OF THE RESTAURANT DURING SCHEDULED SHIFTS;

RECRUIT, TRAIN, MANAGE AND MOTIVATE STAFF;

RESPOND TO CUSTOMER QUERIES AND COMPLAINTS;

MAINTAIN HIGH STANDARDS OF QUALITY CONTROL, HYGIENE,

CHECK STOCK LEVELS, ORDER SUPPLIES AND PREPARE CASH DRAWERS AND PETTY CASH.

CHICKEN LICKEN RICHARDS BAY

(05 NOV 2012 TILL 07 MAY 2015) ASSISTANT MANAGERESS

SINGLE HANDEDLY MANAGE THE STORE

OPENING AND CLOSING PROCEDURES

COUNT AND CONTROLLING OF STOCK

MONTHLY FOOD COST CALCULATIONS

DAILY CASH UP AND BANKING

STOCK ORDERING AND RECEIVING

DEALING WITH CUSTOMER COMPLAINTS

RELIEF CASHIER DUTIES IF REQUIRED

PREPARATION / PACKING ORDERS FOR CUSTOMERS

FRYING OF CHICKEN WHEN STORE IS BUSY

WEEKLY STAFF ROSTER / LEAVE SCHEDULES

RECRUITMENT & TRAINING OF STAFF

ENSURE THAT FRANCHISE SOP’S ARE ADHERED TO

COMPILE REPORTS FOR HEAD OFFICE

CONFORM TO HEALTH & SAFETY REGULATIONS AT ALL TIMES

LIONS DEN

(JUNE 2012 TILL NOV 2013) BARLADY

SERVING CUSTOMERS

DEALING WITH CUSTOMER COMPLAINTS

STOCKING THE BAR

CASH UP

CONSTANTIA TAKE AWAYS

(SEPT 2011 TILL MARCH 2012) CASHIER

CUSTOMER SERVICE

TAKING ORDERS

RECEIVING AND PAYMENT OF C.O.D ORDERS

FLOOR ASSISTANCE

ELIZUR 4U ASSISTANT MANAGERESS

(APRIL 2010 TILL NOV 2010)

TAKING OF ORDERS

PREPARING ORDERS

DAILY STOCK TAKE

STOCK ORDERING & RECEIVING

REPLENISHING OF STOCK

BRONCO AND EAGLE CREEK SPUR FRONT & BACK OF HOUSE MANAGERESS

(APRIL 2009 TILL MAR 2010) -

FRONT OF HOUSE

FRONT DESK / CASHIER

DAILY CASH UP

PAYOUT TO SUPPLIERS FOR C.O.D

ASSISTANCE ON FLOOR

TRAINING OF WAITRONS

OVERSEEING HOUSKEEPING

BACK OF HOUSE

OPENING / CLOSING OF RESTAURANT

END OF SHIFT PROCEDURES

CHECKING SECTIONS & STOCK REPLENISHMENT

CUTTING MEAT INTO PORTIONS

NIGHTLY STOCK COUNT

ORDERING / RECEIVING OF STOCK (BULK & SUNDRY)

OPENING / CLOSING OF RESTAURANT

WEEKLY STOCK COUNT. FOOD COSTING / MONTH END STOCK COUNT

PROTEA HOTEL RICHARDS BAY: RECEPTION

(21/01/08 TILL 28/03/09)

RESERVATIONS

HOUSEKEEPING

RESTAURANT (CASHIER & WAITRESS)

KITCHEN (CHEF)

STARTERS

SALADS

DESERTS

MAINS

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