CURRICULUM VITAE

OF

FORTUNATE MAHLATSE MAAKE

SUMMARY:

I am African lady of 32 years old, residing in the Chloorkop Region. I am well-spoken and work quite well with people. I have great management skills, dedicated to my work at all times.

I am interested in a position in any customer service industry, as I believe that is my capacity. I bring along an extensive knowledge of retail and basic customer service which I have learned during the past 5 years in this demanding but yet interesting trade. The inter-personal skills that I have equipped myself with during this periods underlines my ability to market and make business with international and also local clients with ease. I will also be grateful to be given an opportunity to grow my knowledge furthermore while working for your company.

Here attached are my curriculum vitae.

CURRICULUM VITAE

OF

FORTUNATE MAHLATSE MAAKE

Personal Details

Full names : Mahlatse Fortunate

Surname : Maake

Identity Number : 861**********

Gender : Female

Marital Status : Single

Nationality : South African

Date of birth : 21 December 1986

Race : African

Health : Excellent

Physical Address : Unit 41 Oak Hill Mooikloof Ridge Pretoria Postal Address : 5094 Phomolong Campaign Close Street Contact Number 1 : 073-***-****

Contact Number 2 : 011-***-****

Email address : ac8gxh@r.postjobfree.com

Spoken and Written Languages : English, Afrikaans, IsiZulu and Sesotho (spoken) Drivers License : Code 08

Education

High School : Ingqayizivele High School

Highest Grade Passed : Grade 12

Year Completed : 2004

Subjects Passed : Sepedi, Afrikaans, English,

History, Biology, Geography

Tertiary Institution : Cornerstone

Course : Inbound Call Centre Training

Qualification Obtained : Call Centre Agent

Major Courses : Telephone Etiquette, Communication Skills, Interview Techniques, Inbound Call Management

Computer Training, Basic and Advanced Customer

Services, Sales Training and Outbound Call Centre

Training

Year : 2007

Tertiary Institution : Boston Media College

Course : A+ Essential & Support Training

Qualification Obtained : A+ International Certificate Year : 2008

Knowledge and Skills

Computer skills(Ms word, Ms excel, Ms outlook, Ms power point) Communication and interpersonal skills

Analytical and problem solving skills

Marketing and Sales Skills

Team Leading Skill

Hobbies and Activities

Reading newspapers, magazines, watching television. Listening to music and Exercising

Work Experience

Company : RTM

Position : Call Centre Agent

Duties : Answering Incoming and Making Outgoing calls to Clients

Period : February 2009 – January 2010

Reason for Leaving : Looking for New challenges

Industry : Call Centre

Company : Presidential Group

Position : Sales Assistant

Duties : Till operator, Stock Dispatching, Banking sales money Customer service, Store administration

Period : May 2010 to March 2015

Company : Freckle Eyewear

Position : Assistant Manager

Duties : Compiling Sales Reports, General Staff Management, Compiling monthly reports to management, Stock

Dispatch and Monitoring.

Period : May 2015 to January 2016

Company : PC Palace

Position : Emailing, Generating Quotations

Purchase Orders, Sales Orders & Stocktaking

Period : February 2016 - Presently

References

Laurika Putter

Account Manager: PC Palace

Tel : 012-***-****

Mrs. Millicent Hove

Store Manager: Presidential Group

Mobile : 082-***-****

Tel : 011-***-****

Mr. Lebohang Montoeli

Manager: Freckle Eyewear

Tel : 011-***-****

Contact this candidate