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Fawad Qayumi 571-***-**** ac8gwo@r.postjobfree.com

Objective

Customer service-oriented Lead Cashier with extensive experience in guaranteeing the highest level of service to each customer making a transaction. Highly effective in handling complex customer service situations and escalating service issues. Qualified to monitor sales activities with the aim of ensuring that customers receive satisfactory service and quality products. Track record of directing and prioritizing frontend activities in fast-paced and high volume environments. Provides rapid response to customer complaints and acknowledges them in a professional manner.

Experience

April 2005 – Present

Duty Free Americas

Herndon, VA

Lead Cashier/ Dispatcher

Assigning and scheduling cashiers

Oversaw all register transactions, processing of customer purchases, and handling any refunds and overrides.

Trained new employees and demonstrated proper procedures

Making sure Duty Free sold merchandise are sent to the aircraft on a timely fashion.

Dispatching delivery staff to the corresponding gate.

November 2002 – Present

Food Lion

Herndon, VA

Produce Sale Assistance

Unloaded trailers, received merchandise, verified orders and broke down produce loads.

Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Trained, coached, and taught ample new associates on department and company-wide procedures.

Supervised associates, scheduled work hours, resolved conflicts.

Controlled ordering, inventory, and merchandising and negotiated wholesale costs, specials, and terms with vendors.

Education

1995 –1999

M.G. High School

Peshawar Pakistan

Diploma

2000 – 2002 University Of Peshawar Peshawar Pakistan

Skills

MS Word, MS Excel and Basic computer knowledge

References

References are available on request.

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