Adewale Akomolafe

972-***-****

ac8gwn@r.postjobfree.com

Objective

Strong analytical skills, proficient at identifying problems and their root causes. Desired to work in a well-structured professional and friendly environment that focuses on innovation and excellence. Teamwork, driven motivational tools and goals that will establish self-development and advancement.

“I am a driven and ambitious IT professional with a proven history of exceeding goals and achieving high client satisfaction ratings. I marry my enthusiasm for relationship-building and my passion for innovation.”

Areas of Expertise

IT Service Management

ServiceNow Administration

ServiceNow Tables and Fields

ServiceNow Custom Application development (Scoped and Global)

Responded to RFP (Request for Proposals)

Team Leadership and Communications

Responded to RFP (Request for Proposals)

Scripting(UI Policy, Business rule, Java Script, Client Script)

ServiceNow Integrations (SOAP, Web Services, SSO).

Professional Experience

Loginworks Inc (Virginia)

12/2017-12/2018

ServiceNow Developer

Configuration/Customization of the ServiceNow Catalogs, Items and Workflows

Building service requests from customer requirements including request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.

Resolved typical Users access and role issues by checking active directory and users table.

Utilizing Business Rules and UI Policies tools functionality to create script to automate rote tasks being done in ServiceNow

Capturing and documenting requirements related to documenting, and mapping current business processes

Developed integration solutions with other IT tools, such as Customer Relationship Management, Project Portfolio Management, Software Development Lifecycle, and Automated Discovery tools.

Used SOAP and REST to integrate client script to change Web Services Integration with ITSM Tools, and other Applications

Use of Email scripts and HTML to format and personalize emails

Wrote design documents for scheduled releases

Integrating services, Creation of custom app to support, Unit testing and integration testing of ServiceNow new releases.

Customized ITSM Applications using client scripts, UI policies, UI actions and business rules

Configuration and Customization

Worked directly with IT Other Stake Holders to align ServiceNow with organizational strategy

Collaborated with development team and other Subject Matter Experts for design and code standardization such as Update Sets Naming Conventions, Menu Contentions, Script Usage and Storage. How do you name Update set. I work with my team to work on expert matters, how we use code, this is how we will standardize and what we use to code to do.

THE HCI GROUP (Florida)

05/2016-11/2017

ServiceNow Help Desk Incident Management/Developer

Developed and oversaw testing strategies to ensure rigorous testing and validation of ServiceNow implementation prior to production.

Created update sets for enhancements transfer to test and production instances. Presentation of prototypes and conceptual designs to senior management and stakeholders.

Designed Forms, Tables, IU policies, client scripts, business rules and workflows to streamlined and Methodical processes. Utilization of Java scripts for action augmentation and usability enhancements.

Investigate performance issues, learned troubleshooting tools and use system logs to find issues.

Functional knowledge and implementation experience of ITSM frameworks.

Development of performance and Evaluate applications based on roles. Development of Applications and easy to maintain architecture.

Partnership with Process Owners, Managers to Develop, Maintain the IT Service request fulfilling process for supplements, Onboarding Applications, Leading to regulate Services and Increased Productivity

Provide 24/7 Tier 1 support for all High Priority Incidents

Build powerful, fully customizable dashboards and reports from within any of the service management applications. Quickly track issues and continuously improve service delivery

Performed unit and end-to-end testing to identify risks and gaps and provide guidance for Customer’s UAT process and Documented baselines for applications developed on ServiceNow

updates to the service lifecycle including patching, point releases and major upgrades

Participated in meetings twice daily to analyze project issues, risks, and needs reported by end users training and instructional materials

Advocates in the design, build, testing, implementation, evaluation, stabilization, optimization, and upgrading of clinical information systems.

Identifies, develops, build and utilizes appropriate forums to solicit input and bring end-users to consensus

MEDASOURCE (Indianapolis)

05/2015-03/2016

ATE/EMR Specialist/Anaylst

Worked directly with the Medical Assistants helping with documentations, billing patients using Charge capture and setting up Documentation templates

Provided Elbow support for Various Medical Assistant in Different Department

Route incidents ticket to assigned analyst for resolution via Remedy system

Supported the Front Desk personnel at Heart & Vascular Group department with patient scheduling, and recording of patient in formations

Provided training for front desk staffs on how to register and schedule patient.

Provided support to Front desk staffs at during main Admission, verifying of patient info and Insurance coverage

Help with Patient Demographics, Insurance and Registration.

Help with Patient Appointments, Diagnosis, and Linkage of Orders.

Configured and Supported smart tools for the physicians to enhance their efficiency.

Assist the Clinicians and the Physicians on how to use the meds and orders for medication and proper order placements, documenting progress notes and adding LOS.

Assisted the Nurses and physicians how to use in basket, creating a pool also tracking and documenting.

Support the nurses with patient clinic documentation such as allergies, care plan, Home meds, Vital Sign, Medical History and Immunization.

Supporting the Implementation of OneTouch EMR/ Training of Physicians and Nursing staff in Entire Application

Setting up specialty Clinics to use the EMR/ Utilized E-learning tools: Join.me, Meeting.com, Web EX/ Enabling security/ Dragon usage

Workflow Support within Clinics/ Mobile device training and support

IPad mobile application setup, Dashboard, Calendar, Encounters, Charting, CC, HPI, Hx, Meds& Allergies, ROS, Preferences, Superbill, Plan, Assessment, Results, POC, PE, Vitals, System Settings

Customize Patient Summary/ Health Maintenance/ Patient Menu Support/ Lab results Summary/ Refill Summary/ Effective communication/ Onsite support at the elbow

Coordinated with Specialty Coordinators and other service leads to maintain communication of items being used, items needed and standardization of preference cards for surgical procedures or surgeon preference.

Use client scripts to configure forms, form fields, and field values while the user is using the form. Client scripts can:

make fields hidden or visible

make fields read only or writable

make fields optional or mandatory based on the user's role

set the value in one field based on the value in other fields

modify the options in a choice list based on a user's role

display messages based on a value in a field

Different types of Client Scripts

Onchange

OnSubmit

Onload

Onedit

Business rule are server side quote which runs on insert, delete, update, Query format on database. You can write any business rule on any of these.

4 types of Business Rule in servicenow

Before- business rule, you can write when we need to do some updates on the same record

After

Sync

Display

There is a use of every type of business rule. You have to understand which type and when to write a business rule.

Education

North Lake College, Irving, TX

Associate degree 04/2012

University of Texas at Arlington

Bachelor in Computer Science

Expected 07/2019

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