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Manager Customer Service

Location:
Flemington, NJ
Posted:
February 12, 2019

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Resume:

Experienced professional managing a full spectrum of Human Resources functions,

systems, and programs. My strong command of compensation and benefits, workforce planning and development, employee relations, employment law, labor relations and risk management supports my proven success introducing process change and improvements, recruitment programs, training and staff development initiatives to drive and attain corporate business goals. Expert communicator – will resolve conflicts and negotiate positive outcomes. Labor Laws

Employee Relations

HR Policies & Procedures

Employee Counseling / Coaching

Mediation / Conflict Resolution

HR Generalist Functions

Compensation & Benefits

Payroll Administration

Compliance & Reporting

HRIS Database Administration

Employee Development & Training

Contract Negotiations

Team Building / Morale Building

Staff Recruitment & Retention

Liaison for Legal Dept. & Union Reps

Investigations / Litigation

Disciplinary Procedures

Safety & Health Programs

Systems: MS Office, PowerPoint, Access, Act; HRIS: Precise Anywhere; ATS: PrismHR, Custom Match, Quicken, QuickBooks; Payroll: ADP, Paychex, Kronos, PEO, Oracle; EOBR: Tatems, XATA Turnpike

Compliance: ERISA, DOL, ACA, HIPAA, COBRA, FMLA, NJFLI, ADA, EEO, OSHA, DOT

01/17 – Current Director of Human Resources

JNET Communications, LLC (Warren, NJ)

INDUSTRY: Telecommunications / Fulfillment / Construction Privately owned business covering all of North America including Canada, providing a suite of customer management and fulfillment services and connectivity solutions to fortune 1000 companies such as Comcast / ATT / Sirius XM Radio / Red Cross.

Direct, lead, and evaluate the strategic and tactical execution of all corporate and field Human Resources strategies, processes and solutions to align with the business requirements and provide organizational consulting on key people strategies in support of the business segment objectives.

Enhance workforce performance and achieve organizational business results by providing disciplined focus on Human Resources scorecard metrics and measures.

Lead all succession planning for the businesses by linking performance, competency, and work experience to identify career path opportunities to maximize employee retention.

Oversee compliance of all legal requirements and government reporting regulations related to the employment including OSHA, EEO, ERISA, FLSA guidelines, Harassment and Discrimination, and other applicable federal and state requirements.

Manage their function by overseeing the delivery of HR metrics and measures, vendor management, operational initiatives and communications, and employee programs.

Direct all legal compliance, investigations, negotiations, communications and initiatives through partnership with legal counsel.

Flemington, NJ 08822

732-***-**** cell

ac8gwd@r.postjobfree.com

SUMMARY: Dedicated Human Resource Professional

KEY SKILLS:

RELEVANT EXPERIENCE:

Erin Otto

10/09 – 01/17 Director of Human Resources, Health & Safety Creter Vault Corporation (Flemington, NJ)

INDUSTRY: Manufacturing / Construction / Retail

Family owned and operated business consisting of 5 affiliated companies in multiple industries: precast manufacturing; concrete batch plant; marble / granite fabricators for kitchen and bath; artificial barrier reefs; retail sales, service, delivery & installation, and DOT motor carrier for CDL drivers; and construction of cemeteries for the Dept. of VA. Locations in NJ, NY, PA

Manage the process and selection of all benefits, compensation, payroll, wellness and incentive programs.

Partner with brokers and TPA’s for benefit program renewal process and open enrollments

Conduct classification/ compensation studies and make recommendations: job analysis, salary studies and job classifications.

Administer change management initiatives, workflow analysis and audits.

Researched, coordinated and implemented software programs: updates to Timeclock Plus system; Paychex; APD; HROnline HRIS programs; Tatems program for DOT maintenance tracking; XATA Turnpike for DOT EOBR requirements; Risk Management Software for Safety, claims and training tracking.

Create and Implement HRD programs: Onboarding, performance management, harassment / discrimination / sensitivity / diversity training, time management, etc.

Partnered with Owners to develop an employee-oriented company culture that emphasizes values, quality, continuous improvement, customer service, and high performance.

Created and implemented Employment Handbooks / Training Manuals / Operations Manuals.

Created and facilitate effective Risk Management, Safety and Asset protection programs.

Develop and maintain budgets for the HR, Safety & Health and Sales departments.

Establish, analyze, negotiate and monitor pay rates and grades based on skill categories for employees, collective bargaining agreements, contracts, and RFP’s.

Coach Executives and Sr. Management on effective communication, motivation, and performance management.

Direct and create corporate initiative on Department of Transportation for Fleet Management; Safety & Health Regulations and OSHA Industry Regulations.

Analyze business needs; planned vs. actual, trend vs. flow, working directly with executives/ managers/ corporate/ buyers/ planners/ vendors.

Conduct investigations related to fraud, theft, harassment / discrimination and worker’s compensation claims; make recommendations to legal department and executives.

Partner with Legal counsel for litigation and arbitration hearings; Union and Nonunion

Manage Claims: worker’s compensation, property & casualty, unemployment. 01/08 - 09/09 Regional Human Resources Manager

Aerosoles, Inc. (Edison, NJ)

INDUSTRY: Retail / Consumer Goods / Manufacturing

Privately owned business operating as women’s retail shoe stores with national and international markets. Managed Eastern / Midwest US states.

Coordinate implementation and changes of services, policies, and programs> Implemented new SKU sales and inventory program and training in all stores within company.

Create and Implement HRD programs: New hire, performance appraisals, harassment, discrimination, sensitivity training, diversity, time management, etc.

Facilitate an employee-oriented company culture that emphasizes quality, continuous improvement, customer service, and high performance.

Implement and support consistent use of Employment Handbooks / Training Manuals / Operations Manuals.

Facilitate effective Risk Management, Safety and Asset protection programs.

Develop and implement revenue and expense forecasts.

Develop short and long range growth plans.

Set, analyze, negotiate and monitor pay rates and grades based on skill categories for employees.

Coach Sr. Management / Supervisors on effective communication, motivation, and performance management.

Conducted investigations related to fraud, theft, harassment / discrimination and worker’s compensation claims; made recommendations to legal department and executives.

Review & react to business needs; planned vs. actual, trend vs. flow, working directly with executives/ managers/ corporate/ buyers/ planners/ vendors. 03/07 - 01/08 HR Consultant / Contract work

Julie Grinnell Publishing, Inc. / USA (Durham, NC) INDUSTRY: Publishing

UK based publishing company for monthly distribution of lifestyle magazine – ‘Living Spirit’. US operations based out of Durham, NC with coordination with London employment laws.

Established and managed the process and selection of Benefits, Compensation, Payroll, open enrollment.

Conducted classification/ compensation studies: job analysis, salary studies, job classifications, and recommendations.

Researched and implemented payroll systems, compensation & benefits programs.

Implement HRD programs: New hire forms, performance appraisals, training: harassment, discrimination, sensitivity training, diversity, time management, etc.

Partnered with publisher to create an employee-oriented company culture.

Developed Employment Handbooks / Training Manuals / Operations Manuals.

Set, analyze, negotiate and monitor pay rates and grades based on skill categories for employees, offer letters and RFP’s.

Recruited and hired staff of CFO outside sales staff.

Coach Sr. Management / Supervisors on effective communication, motivation, and performance management.

Set up office with required State & Fed posters. Duke University - Human Resource Management Certification Program Purdue University – Studied Business Administration SHRM - PHR Certification

OSHA 30 Hour - General Industry Certification

SHRM

New Jersey Business Association - Committee for Workforce and Development Chamber of Commerce

09/05 – 3/07 Area Branch Manager

Olsten Professional Staffing Services (Research Triangle Park, NC) INDUSTRY: STAFFING / HUMAN RESOURCES SERVICES

National supplier of workforce solutions specializing in the placement of temporary, temp-to-hire, permanent placement positions, and workforce related management services. EDUCATION:

AFFILIATIONS:

ADDITIONAL WORK HISTORY:

10/03 - 09/05 Regional Training Manager

Chico’s FAS, Inc. (Durham, NC)

INDUSTRY: RETAIL

Specialty retailer of private label women’s apparel, accessories and related products. Operating 1,518 boutiques and outlets throughout the U.S. and Canada. 03/01 - 10/03 Regional Project Manager

Journal Communications / Convention and Visitors Bureau of NC (Raleigh, NC) INDUSTRY: PUBLISHING / ADVERTISING

Media company creating content marketing programs for clients in the community, economic development, travel and consumer-facing agriculture arenas. 06/00 - 02/01 Benefits Specialist

Doctor’s Health Plan, Inc. (Durham, NC)

INDUSTRY: HEALTH INSURANCE

Health Maintenance Organization (HMO)

04/97 - 06/00 General Manager

Saks Fifth Avenue; OFF 5th Division (Morrisville, NC / Paramus, NJ) INDUSTRY: RETAIL

Luxury Department Store

08/91 - 04/97 Regional Training Manager

PVH Corporation (Phillips - Van Heusen); Geoffrey Beene Division (NY) INDUSTRY: RETAIL

PVH Corp is an American clothing company which owns, designs, sources and markets a selection of world-renowned brands in the dress shirts, sportswear, neckwear, footwear, and accessories categories.



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