ANGELA SUSAN HARRIS

414-***-**** or ac8gv4@r.postjobfree.com

*** ******** **** *****; Delray Beach, FL

Open to relocation

Large scale, global change management expertise, from strategy to execution for all levels of the organization

Change programs included: new product introduction, eCommerce platform build, and separation / integration

Evaluation of organizational readiness, metrics and reporting

Responsible for internal and external change management efforts, engagement with customers/partners

Organizational design change management

Sentry Data Systems January 2018 – January 2019

Director, Continuous Quality Improvement

Sentry provides software and services solutions to healthcare organizations to support analytics, 340B management, and compliance.

Drove accountability and end-to-end process improvement efforts in support of internal and external post-sale operations. Scope includes PMO Operations team, post-implementation Quality Assurance, Training (internal and externally-facing), and Strategic Initiatives. Reduced core product implementation turn-around-times by 30% in 9 months. Increased frictionless quality assurance checks by 67%

Developed and launched PMO infrastructure for project intake process, prioritization board, metrics/KPIs and reporting, and quality assurance. Actively monitor 400+ internal and external implementation projects

Designed and executed multi-department restructuring to optimize newly formed PMO organization. Reduced PMO budget run rate by $1.5M. Evaluated current staffing vendor, saving $60K per month

Built career development and innovation and quality infrastructure to drive cultural shift. Transitioned customer training delivery from tradition model to best-in-class contextual learning model with 4500 unique users in 2 months

Served as Interim Lead of PMO for 3 months (150 employees, $18M budget) during extended leave of absence. Currently manage team of 19 people.

HP, Inc. October 2012 – January 2018

Worldwide Management of Change Lead – Transformation Programs October 2015 – Jan 2018

WW Management of Change Lead for two worldwide transformation programs. One program is related to HP’s entrance new product introduction into the market, while the other involves replacement of HP’s eCommerce platform. Consult regularly on other transformation programs for both internal and external communications.

Developed change strategy and plans, and drive execution of key activities. Scope of MoC activities include all executive-level engagement, training and communications. Established infrastructure to determine program and team readiness (program team 100+ members). Managed matrixed, internal/external team of 14 people

Engaged both internal and external stakeholder groups, across 3 regions and worldwide functions. Developed strategy and engagement approach for HP’s 7500 direct customers

Executed global change management across regional, in-country MoC teams, and extended ambassador network (75+ people) and customer advisory groups. Content management across 22 languages

Consulted on Experience Management Office activities including strategy, planning, and execution activities to drive alignment across key transformation initiatives and greater consistency of experience for impacted audiences with sales, sales operations, and the partner ecosystem

Drove Change Management for separation and integration programs in support of HP’s split in 2015 and purchase of Samsung in 2017 ($1.7B integration).

Senior Program Manager (Technology & Operations, Global Business Process Management) March 2014 – Oct 2015

Internal consultant for pan-HP initiatives, bringing expertise in change management, transformation, and execution.

Partner Navigator – Worldwide MoC Lead for all HP Partners globally during HP’s separation into two Fortune 50 companies. Developed communications strategy for Sales, Sales Operations, and Partners (160K partners globally) separation activities. Executed against plan using multi-tiered communications to Partners, internal stakeholder groups (AOMs, PBMs, Partner Support), as well as Senior Leaders

One HP – (Direct Sales Account Model Redesign Pilot): Account consolidation and go-to-market effectiveness to improve customer experience (Lloyds, Vodafone, Tesco, Citi, JP Morgan Chase, Eriksson) for $1B in revenue

Sales Operations – Organizing for Growth (OFG): Core team member responsible for initial transformation work. Identified organizational and operating model changes to optimize internal resource deployment and reduce labor costs

Drove GBPM initiatives related to building a continuous improvement culture within HP including Lean Six Sigma training and creation of unique events to build awareness. Served as the LSS Site Champion for Palo Alto.

Chief of Staff for SVP HR Technology & Operations October 2012 – February 2014

Accountable for strategic and operational alignment of all programs associated with the T&O HR people plan (32K person organization), interacting with business and COE stakeholders to drive implementation and deliver results.

Problem-solved in complex environments and motivating extended teams toward common goals. Established and managed KPIs / HR dashboard.

Mentored team members on program management skills, communications, alignment to strategic initiatives, building effective partnerships at all levels, and removing road blocks to success.

Established internal HR communications structure including operating cadence, organizational updates, best practices, and training on organizational development areas

Key leader in design, development, and delivery of worldwide T&O Employee Development Day: 20,000+ participants, 36 face-to-face locations, and end-to-end project management with over 100 team members from HR, the business, and external vendors.

ASQ (American Society for Quality) October 2009 – Sept 2012

Standards Administrator

Managed the standards development process on behalf of the U.S. technical advisory groups, most notably ISO 9000 and 14000 family of standards.

Served as the Project Manager for the restructuring of ASQ’s global measurement system

Named to the ASQ Wisconsin Forward Award application team and served as an WFA examiner (Baldrige criteria)

EDUCATIONAL BACKGROUND

Marquette University 2001 - 2003

Masters of Science, Human Resources

University of Wisconsin - Madison 1990 - 1994

Bachelor of Arts, Political Science and English (minor equivalent)

ADDITIONAL SKILLS & EXPERIENCE

Junior League Boca Raton – community service, development of women

Playworks – Silicon Valley Board of Directors, Board President 2013 - 2018

Wisconsin Forward Award – 2011/ 2012 Board of Examiners (Based on the Malcolm Baldrige National Quality Award Criteria)

Certified Manager of Quality and Organizational Excellence (ASQ)

Lean Six Sigma Green Belt trained

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