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Desktop Support Active Directory

Location:
Milton, Ontario, Canada
Salary:
70000
Posted:
February 12, 2019

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Resume:

Sayed Mohammad Ali

ac8gv3@r.postjobfree.com

Profile

• 10+ years of IT experience as Windows, Imaging and Messaging Specialist

• Desktop and laptop imaging for 4000+ user base using Ghost, Altiris,SCCM, LANDesk and Acronis

• Windows 7 Enterprise Imaging and Deployment using WDS, MDT 2010 and SCCM, USMT Tool.

• Windows server 2003,2008/2012/ 2016/Blackberry Enterprise Server, Active Directory

• Extensive experience with identifying network issues within BlackBerry infrastructure and provided advanced technical solutions for hardware and software issues.

• Participated in 7 Windows rollout projects; most recently from XP to Windows 7, Windows 8.1, Windows 10

• Windows OS knowledge (Windows 7, Windows 8.1 and Windows 10; Microsoft Office 2010 to 2016 and Office 365; Apple MAC experience

• Windows administration; installation, configuration, support, Active Directory, DHCP, DNS, Terminal Server, Desktop Director Citrix Xenapp 6.5& 7 Troubleshooting tool web base.

• Good knowledge of network management; Cisco switches and routers Technical Skills

Windows XP/7/8, 10, Apple (MAC OS/ iPod iOS) and Linux OS 6 7.0, and Office 2007/2010/2013, SAP MM ERP

Hardware Intel i5, i7 Processor /AMD based servers, desktops, laptops, IPAD, IPHONE, and Android

Virtualization Installation and configuration of VMware, vCenter and vSphere Client, VMware ESXi and VDI machines

Administration Group and User management; permissions, policies, PGP Symantec Encryption SCCM server 2012

Backup Windows Symantec Backup Excel,

Databases Oracle 10g/11g, MS SQL Server 2005/2008/2008R2/2012/2016 Servers Microsoft Windows Server 2000, 2003, 2008, 2012,2016, Exchange Server2003, 2007, 2013

Network Configure routers wireless devices WANs, LANs Internet Protocol SMTP, HTTP, FTP, SNMP, RTP, RPC, SIP, H.323), Transport (TCP/IP, UDP), Internet (IPv4) WAN technologies; DS1/T1, DS3/T3, VPN Employment History:

MFX Services at MIGroup June 2016 to till now

Senior Desktop Support / Migration from 7 to

Win 10

• Administrator for 4 sites and remote users Canada, USA, UK,

• Responsible of all operation related to computer hardware including installation, configuration, troubleshooting and maintenance

• Migration project windows 7 to win 10 through SCCM 2012, 500 machines

• Imaging, AD, OS X, iPhones, Mac Pros, Laptops and Desktops

• Able to use SCCM to deploy images to clients' desktops and laptops; Active Directory knowledge - Create user accounts, Groups and manage GPOs

• Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue, Able to use Remedy or Service Now, Bomgar

• Polycom Phone. Name the phone and enter the name of the team members also support in meeting rooms.

• Imaging computer’s with SCCM 2012, Hardware troubleshoot upgrade and diagnose

• VPN support RSA soft token configure and Troubleshoot help users,

• Manual install Application also with SCCM

• Physically set up user computers, in Move and new hires,

• Support Blackberry, Smart phone, Android phones Samsung S7, Samsung S8

• Perform general desktop support, Printer and laptops HP Dell’s

• Android phone configure and add account outlook on it

• MS Office 365 troubleshoot and help user’s different ways

• Skype Business support by desktop, Install configure

• Service now Ticketing system using in the company

• Some software Manual Installation some pushed trough SCCM console

• Work within a team environment and global ticketing system.

• Decommission old hardware in the company

• Support Desktop, Laptop, Android and IPAD Tablets

• Daily bases tickets also resolve the different Issues

• Active Directory creating user on AD and Create account on Exchange server access resetting password, Unlocking and move the user and machines to another containers.

• Some MAC laptop and IPAD support

• Support user’s For VPN RSA soft token and Cisco any connection configures

• PGP Encryption on Laptop Challenge key and Response key provide users

• Blackberry support on BES server creating user account set up user for sync, New account or old account re-syncing and troubleshooting with BB

B2B Bank Toronto March 2014 to June 2016

Senior Desktop Support Analyst/ Migration Windows XP to 7

• Responsible for implementation and administration of network, Desktop support local and VDI machines

• Using SCCM 2012 imaging machines troubleshooting with SCCM client Agent in pcs

• Serena Business Manager ticketing system, daily basis ticket’s handling them& Incidents, Service request dealing with them.

• Serine ticketing system using in the Company

• Support for Blackberry Desktop Manager and BlackBerry Smartphone related issues

• Support for Enterprise Activations of new users on BlackBerry Enterprise Server

• Authoring/updating BlackBerry knowledgebase with information gained from testing and research

• Diagnosing and resolving problems in the area of hardware, networks, custom applications, software and operating systems. TCP/IP network configuration, troubleshooting Plus VDI machines have access on V Center and V Sphere Web Client.

• Server and client-side troubleshooting, system optimization and Internet connectivity configuration and troubleshooting

• In windows server 2012 Active Directory adding users & Computers in Groups, Create new accounts users & computer in AD. Adding users& Computers in different groups. Resetting passwords in AD, Unlocking users accounts in AD. Moving users& Computers in different OU’s. Adding packages in AD for computers to install. Running groupdates on machines. Adding users on Admin& Remote groups and other groups.

• Move users and computer in Active directory from one container to another container, Update group policies, create computer names in AD.

• Polycom system setup in meeting rooms, Also setup & configure Cisco phones for users

• Printer’s Canon machine support, Place service call for Canon technician, add users on Canon machines and delete them. Reboot Canon machines take counter reading

• Support Lexmark and HP printers and place service call for part replacement

• Testing and writing reviews of various hardware and soft products for internal company use.

• Microsoft Products including Windows Server 2003 &2008, 2012.

• RSA and Cisco any connection for VPN configuration experience a very strong asset

• Desktop operating systems, including Windows XP and Windows 7,Windows 10

• In a Project windows 7 migrated 1000 users XP to Windows 7

• Project migrated 1000 users Exchange server 2003 to 2013 on Cloud Office365 Bentall Kennedy in Canada Dec 2013 to March 2014

Desktop Support/technical support

• Imaging and deployment using SCCM System Centre 2012 pushing apps through Config Manager and LANDesk, related batch scripting, software configuration, Outlook configuration, user Profile Migration and data Backup. Add and delete machines on domain through Active directory. Unlock user account. Add machine on SCCM 2012 to new Image.

• ON Active directory create machines and move them before and after image different container

• Reset password, unlock users, Add packages in Active directory on machine names, and move users in different OU’s. Access users, computer and printers in Active directory.

• Add user in Admin groups when it required, Add users in AD different groups to give them permission on files and folder directories full permission or less permissions.

• Incident management using Clear Vision ticketing system; analyze, escalate, track and provide feedback to the Team Leader, Support Business Applications. Mac Machines Image and install Ms Office 2010, Coral, Adobe and special apps as well.

• Collected information, effectively troubleshooting Desktop, Handheld, BlackBerry 10 OS, Tablet, BlackBerry Cloud, BlackBerry Internet Service, BlackBerry Enterprise Server, and BlackBerry Desktop software for both Windows and Apple OS.

• Exchanged and replaced BlackBerry devices for retaining current customers and recapturing key ex- customers when needed. IPAD images, IPHONES, Android supports and troubleshoot

• Conducted troubleshooting for Microsoft outlook including data (Calendar, Contact, Memo and task) sync in between BlackBerry and Outlook, creating and managing MAPI profiles.

• AD installation, DNS, DHCP and managing users and computer, groups. Intact Insurance April 2013 to Nov 2013

Desktop support Analyst\ Windows Deployment

• 4000 users migrated from XP to Windows 7 during project.

• Phone\Email\Web support for subscribed customers of BEZ server, BEZ for IBM Lotus Domino, BES for Novell GroupWise, BES for Microsoft Exchange, Google Apps Connector and Blackberry Business Cloud Services for Microsoft Office 365 support, Install, configure and troubleshoot

• SAP install and help users for setting up on windows 7

• Service now Ticketing system using at Intact Insurance daily base requests.

• Push Apps and special Packages through Altiris server to machines. Backup users Data using USMT Tool, Run Wake up jobs through Altiris Restart pc remotely and Run check disk on Desktop.

• Each pc does as well Asset management update status as record. Use Admin tools Active Directory reset password get Bit locker encryption key through Active Directory. Unlock user’s Account.

• Remote machines over night and fixed problems.

• Test VPN on new laptop configure VPN update certificates. Backup user's profiles. Lotus notes 8.5 backup for user's test same time and configure it. Bios update Backup and restore customer data, settings, favourites, mailbox, calendars & signatures. •Re-Map all Network Printers and shared MAP drive access. Migrate machines all over Ontario at Intact offices.

• In Active Directory adding users & Computers in Groups, Create new accounts users & computer in AD. Adding users& Computers in different groups. Resetting passwords in AD, Unlocking users accounts in AD. Moving users& Computers in different OU’s. Adding packages in AD for computers to install. Running group updates on machines. Adding users on Admin& Remote groups and other groups.DNS troubleshooting Forward lookup and reverse lookup zone.

• Move users and computer in Active directory from one container to another container, Update group policies, create computer names in AD.

• Desktop and laptop configuration in client/server environment. Deban olds pc and re-image pcs through Altiris. Work from home push apps and schedule image over night to Desktop's. Visit users and fix problems on site and remotely

• IPAD Apple support, Troubleshoot with IPHONES and Android support and troubleshoot State Farm Insurance (CompuCom) Nov 2012 to Mar 2013 Desk side support / Windows 7 Deployment

• Imaging and deployment using SCCM System Centre 2012 pushing apps through Config Manager and LANDesk, related batch scripting, software configuration, Outlook configuration, user Profile Migration and data Backup. Add and delete machines on domain through Active directory. Unlock user account. Add machine on SCCM 2012 to new Image.

• Incident management using Clear Vision ticketing system; analyze, escalate, track and provide feedback to the Team Leader, Support Business Applications. Mac Machines Image and install Ms Office 2010, Coral, Adobe and special apps as well.

• 50+ servers swap SAN, NAS Device. 200 workstations upgraded from XP to Windows 7 Enterprise version. After RUN USMT tool.

• User replaced Blackberry to Samsung S7 configuring outlook on it and troubleshooting with them.

• Push Win7 OS through SCCM through Config Manager on in place machines. Push apps packages through SCCM.

Wal-Mart, a Dell Project Mar 2012 to Oct 2012

Desktop Support Analyst/ Windows 7 Deployment

• Installation, upgrade, configure, and deployment of Windows 7 Migration of Lotus Notes to Microsoft Outlook 2010. Performed Upgrades of all employees.

• Used SCCM System Centre 2012 System Centre 2012 for image and install packages.

• Deployment Server to deploy Windows 7 Enterprise image on Windows 2000 remote Desktops, Laptops for In- house machines and remote machines. Connect remotely through SCCM to customers PC to resolve issues, Imaged 500 pcs through SCCM.

• Users machine critical application testing, QA.

• BMC Remedy for ticket management Daily basis ticket, Support Business Apps.

• Troubleshoot and provide technical support for all over Canada by using third party application through VPN connectivity or using telephony system. Kaspersky anti-virus software. TD Bank Securities Financial Group, Canada Sep 2010 to Jan 2012

(Windows 7 Deployment /Blackberry Deployment)

Desktop support Analyst

• Imaging of 500 machines through SCCM System Centre 2012 Config Manager. SMS and SCCM different kinds of packages installed through SMS and SCCM System Centre 2012 Imaging windows 7 and core apps. Participate in the after-hours support rotation. SCCM troubleshot with Client, Install client stop and re-start services. WMI, SMS agent re-start. Refresh machine policies in system center configuration manager and another policies. Install apps in configuration managers.

• Responsible for local escalations and Desk side-oriented support.

• Gave user’s admin rights, Completes the physical installations of hardware (PC’s, phones, printers, etc.), including large-scale moves. Deploy new Black berry to user's 9900 Torch.

• BES Server Enterprise Blackberry support,Setup configure,troubleshoot video conference equipment

• 2000 users support, Daily basis tickets.

• AD Active directory adding users, computers in groups and update group policies, Adding packages in AD to push apps to computers, Add and create groups in AD and add users in that groups give permission to users on files and directories to get access.

• SAP install configure and set up in windows 7 and another software on machines

• Responsible for Tier 2 desktop hardware and application assistance;

• Installation and configuration of MS Windows XP, MS Windows 7, MS Server 2003/2008server

• Diagnose and troubleshoot customer problems desktop& Laptops hardware and software installations via telephone and/or remote tools or on site visit when required, connect remotely through SCCM to customers PC to resolve issues. Set up Cisco telephones on VoIP. Diagnose complex issues on Xerox products Configure and trouble shoot Citrix tokens via Vasco .Install Citrix and test apps in citrix environment. Install, configure and troubleshoot Windows 2000/XP in single and multi- domain environments.

Use EBAZ ticketing system for record, analyze, escalate, track and provide feedback to the Team Leader of incidents received at the Service Desk, through phone or electronic means

• Provide remote and onsite desk-side support to user desktops and laptops.

• Active directory installation users, Managing users,Computers and groups, Exchange server.

• SQL Installation, configuration & troubleshooting

• Supported and troubleshot Microsoft Office 2010, MS project, MS Visio.

• Lotus Notes support & Troubleshoot, Support Business Applications.

• Upgraded 400 Laptops and 500 desktop to icore7.

• Migration done by XP professional to Windows 7 Operating system.

• Install maintenance, move, adding and changing components for IBM& Lenovo desktop and laptops.

• Support 5000 thousand users on different floors at TD Securities.

• System management server Tools (SMS) pushes all kind of application, Send Queries. Installed and troubleshot al kind of apps. Proper maintaining and updating of the ticketing request and documentation. Install Oracle Java runtime runtime environment and troubleshoot with it. Oracle Hyperion Essbase 11.1.1.3 installation and troubleshoot with this and setting experience. Oracle Essbase Excel installation and troubleshooting experience. Oracle Client 10g 11g installation, Oracle toad software installation and troubleshooting experience. GE Money Canada April 2010 to Aug 2010

Desktop Support Technician

• Responsible for all operations related to computer hardware including installation, configuration, trouble shooting and maintenance. Follows the steps and documentation and Run scripts.

• Able to log in as user& administrator in order to run antivirus installation.

• Providing on-site, phone and remote support for internal company 300 users and external.

• Responded to, troubleshot and resolved various user support calls including network connectivity, printing and application problems. Tested multimedia communications (voice, video and data over IP networks) VOIP and telecom equipment, standards and technologies.

• Add and remove network printers. Install Norton Antivirus, Photo Shop, Backup Map drives, Printer& ODBC settngs.TCP/IP network configuration, troubleshooting.

• Taking care of tickets services remedy from users to create an open file and fixed the problems wipe out the hard drive of old laptops & desktops before sending back to client

• Take customer’s request over the counter to repair hardware.

• Log and track repairs with goal of two days turnaround time on repairs and same day upgrades.

• Duties include repairs and upgrades on Laser Printers and computer hardware.

• Troubleshoot software issues from virus and spyware, to running a recovery CD to bring computer hardware back to factory settings. Make recommendations to customers to increase computer performance and security of their computer equipment.

• Position requires duties and responsibilities to be done in a timely and effective manner. Self- motivated and use time management to finish projects in a timely manner. Have excellent customer relationship skills. I work with little or no supervision. Toronto Police Service Jan 2009 to Mar 2010

IT Consultant

• Deployment Windows migration. Follows the documentations and Run as well Scripts (Bat Files)

• Ghosted Workstations. Document Software's Follow step's

• Use Active Directory to access moving users to OU& Reset Password. Adding on .Admin groups.

• Microsoft SharePoint 2010 helps users to configure.

• Experience with adding a new printer’s and updates on new drivers

• Upgrading machines and printers

• Desktop Support that includes Deep Scan, Patch Management, and Software Rollout. Changing the network cables. Rollout in Windows XP. Imaged 1100 workstation Ghost Imaging.

• Completed rollbacks and created the reports to hand over to team leader. Other Relevant Experience

Technical Support Analyst

CanPar Couriers Transport LTD

Aug 2008 to Jan 2009

• Work with remote technicians to facilitate required responsibilities

• Identify and analyze hardware, software, and network-related problems

• Troubleshoot complex issues, via remote access tools, relating to installation, configuration, functional support, and technical support of software and company systems

• Proactively provide preventative maintenance

• Stay abreast of current installed operating systems, applications software and computing standards to ensure all versions are up-to-date

• Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network

• Develop and maintain knowledge base and work as Subject Matter Expert (SME)

• Support internal customers in the use of their desktop equipment by instructions and informational interactions

• Provide Tier I and Tier II support for applications including Web browsers and email

• Work with other external computing support organizations to perform root cause analysis and develop permanent solutions to resolve and prevent recurring issues

• Willingness, ability, and flexibility to adjust work schedule for 24/7 availability for emergencies and on call duties in case of business need, Demonstrated ability to support Cisco device Tech support Analyst

CompuCom CCSI (Gallo wine)

Jun 2007 to May 2008

• Work with remote technicians to facilitate required responsibilities

• Troubleshoot complex issues, via remote access tools, relating to installation, configuration, functional support, and technical support of software and company systems

• Strong understanding of TCP/IP network protocols and services

• Good exposure in network topologies in Switched Ethernet 10/100/1000BaseT, Internet Based VPNs

• Lotus Notes support, Configure & Troubleshoot;

• Proven support skills for Wireless technologies and mobile devices such as IPhone and Blackberries etc.

Citi Bank Jan 2007- May 2007

System Administrator

• Provide technical support of LAN, desktop, server and peripheral equipment including problem solving diagnostics, repairs and setup.

• Consult on procurement of desktop and enterprise hardware solutions. Gain advanced knowledge in TCP/IP, VLAN, Ethernet, Wireless Networking Technologies,

• Test current computer technology such as Intel Extreme CPUs, AMD Phenom and Opteron Processors, Apple Desktops/Laptops, and new wireless devices as they come into the market.

• Modify, Test, and Design various types of computer cases, hard drives, hard drive enclosures, computer case fans to meet the needs of an Extreme PC.

• Develop skills in exceptional troubleshooting and backup/recovery operations Sonic Firewall Canada LTD Sep 2005 to Dec 2006

Technical Support Consultant

• Responsible of all operation related to computer hardware including installation, configuration, troubleshooting and maintenance.

• Providing on-site, phone and remote support for internal company users and outside representatives: respond to, troubleshoot and resolve various user support calls including network connectivity, printing and application problems; process work orders including OS/software/hardware installations, set up/configure printers and workstation moves; assist in projects such as software/OS rollouts. Environment consists of more than 200 desktops and 10 servers. Provide support to more than 200 outside company representatives by phone, e-mail and using remote tools. Environment based on, Windows NT 4 and Windows 2000 servers, Windows 98/2000/XP.

• Diagnosing and resolving problems in the area of hardware, networks, custom applications, software and operating systems. TCP/IP network configuration, troubleshooting.

• Server and client-side troubleshooting, system optimization and Internet connectivity configuration and troubleshooting

• PC desktop and notebook setup, configuration, maintenance, troubleshooting, repair and deployment.

• Developing and documenting procedures for PC deployment and support, maintain currency and accuracy of documentation, developing documentation

• Develop custom system utilities for company internal use.

• Implementing and designing Active directory in Server 2003.

• Testing and writing reviews of various hardware and soft products for internal company use.

• Microsoft Products including Windows Server 2003, MS Exchange 2007, SQL Server 2005, IIS, Multi- Site AD, SharePoint 2007, Office Communicator 2007

• Cisco CAT OS and/or IOS experience a strong asset

• Checkpoint Firewall/VPN experience a very strong asset

• SAN and Blade Center hardware experience a very strong asset

• Configuring and supporting hardware/software issues - PC’s, laptops, servers.

• Desktop operating systems, including Windows XP and Windows Vista

• Competence with Microsoft Office 2007

Provide help desk support to 75 onsite and 40 remote users with issues related to computer hardware, application and communications, including telecomm NCR Canada

Desktop support technician Nov 1999 to Mar 2004

• Supporting, administrating, assembling and repairing ATM machines CIBC, Royal Bank of Canada, Bank of Montreal, Hudson Bay products, card readers, monitors, scanners, printers, dispensers, presenters, depositors and cables.

• Electronic equipment testing and installation

• Inventory control of all the equipments, spare parts and accessories in customized database using Ms-Access

• Preparing detail analysis and report of all the new and used machines and accessories

• Worked as a tech lead to provide day to day training to new technicians

• Helped engineers in doing enhancements to new and used machines.

• ATM Control board repairing which includes repairing or replacing of IC’s, chips and capacitors Functional testing of all new and repaired ATM Machines

• Professional created detailed oriented reports using Microsoft Office 2000 /Server 2003.Radman server 3.3 remotely connect to users.

• Helped IT department to assembled, repaired and replaced computer servers and desktop. Aacademic Qualification:

• B.Sc. in Science (1991)

• Network Engineer Diploma from (Canadian Business College) Trainings and Certifications:

• A + Plus(Certified),Network+

• Linux /Unix Admin - Sheridan college

• MCP( Microsoft Certified Professional)

• MCSE (Microsoft Certified Systems Engineer) Server 2003/2012 Datacenter.

• MCSA (Messaging)(certified)

• Cisco Certified Network Associate (CCNA)

• Exchange server 2003,2007,2013

• Windows 7&8 training&W2K8 Server 2008&2012,Active directory configuration training

• SAP Material management



Contact this candidate