Nelli Arcan

647-***-**** ac8gv1@r.postjobfree.com

Dedicated and results-driven professional seeks to leverage a diverse skillset in a position where my knowledge and experience can be appereciated. Adaptable and motivated, thrives as both a member of a dynamic, high-performing team or independently. Excels within fast-paced, deadline-driven environments while maintaining professionalism and a meticulous attention to detail. An outstanding communicator, engages clients with a compassionate and active attitude to assess and address individual requirements. Harnesses keen analytical skills to develop a variety of reports, as well as take on a range of administrative functions including payroll administration, accounts receivable, invoicing, and scheduling. Constantly seeks out new challenges to innovate policies and procedures, while contributing to process improvements.

Highlights of qualifications

Councelling, Customer Service, Payroll Administration, Conflict Resolution and de-escalation, Invoicing, Documentation and Reporting, Inventory Control, Client Confidentiality, Advocacy, Policy and Procedures. Knowledge of Quickbooks, MS Office, Salesforce, Universe

Knowledge of languages: English, Russian, Romanian, French

Work Experience

Lead Development Analyst 2015 - 2017

Leonardo Worldwide Corporation, Toronto, Canada www.leonardo.com

•Triaged in-bound leads within Salesforce.com

•Researched and analyzed marketing qualified leads to provide context to the sales teams

•Maintained and updated internal CRM system, SalesForce.com

Facilitator

Woman Wellness Group, Toronto, Canada 2013

•Assisted women from the migrant population facing social isolation, conveying information about potential benefits, community resources, and information related to their status, as well as providing individual emotional support.

•Took the lead on gathering information related to health care resources in the Greater Toronto Area, including targeted information such as accessible daycare, community events, and social activities.

•Guided group members in understanding government documents and drafting responses as needed.

•Planned and executed outings for up to 20 group members, creating a comprehensive activity schedule that included visits to museums, parks, and other locations.

•Developed and delivered workshops and role play exercises to improve self-esteem, stress management techniques, and communication strategies, assessing individual needs and adapting information to group members’ needs.

•Maintained and updated client files noting attendance and individual progress.

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Case Manager Internship 2013

Polycultural Immigrant and Community Services, Toronto, ON

• Gathered client information and scheduled appointments throughout the intake process, providing compassionate and response service to clients.

•Assisted in the understanding and translation of complex documents for non-English speaking migrants, joining clients and advocating on their behalf with agencies that included Service Canada.

•Facilitated an assault survivors group by preparing and distributing materials according to a set curriculum.

•Led the stress management program and adapted to each individuals learning style, compassionately listening clients to understand their requirements while delivering workshops to assist in limiting aggression.

•Streamlined Polycultural’s legacy filing system, reorganizing and updating client files to enhance accessibility while maintaining confidentiality of all documents.

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• Assistant Manager 2010-2012

Create a Treat Ltd., Brampton, ON

•Reported directly to the manager while overseeing the work of one report to ensure documentation is in compliance with all company policies and procedures.

•Collaborated across all departments, gathering data to develop and issue inventory reports noting production, packaging usage, and inventory usage.

•Authored a wide variety of reports including daily inventory updates outlining materials on hand, cost per unit-hour, and waste during the production process.

•Managed a variety of HR functionalities, scheduling shifts in accordance to production requirements and internal timelines, as well as taking the lead on payroll administration.

•Provided critical support through troubleshooting technical issues and assisting staff during peak production periods by working closely with fellow managers to mitigate potential work stoppages.

•Trail blazed the development and implementation of new templates to highlight production, material usage, time allotments, and item costs, setting the stage for quicker, flexible, and more accurate reports.

•Office Manager 2009-2010

International Travel Network, Chisinau, Moldova

•Collaborated with a team of number travel agents, enforcing compliance with all internal guidelines and ensuring the provision of consistent, excellent customer service.

•Monitored individual agents and generated reports on each call to offer feedback, mentorship, and guidance to improve overall team performance.

•Took the lead on addressing client complaints by investigating incidents and working closely with management to reprimand behaviour contrary to ITN’s mission statement.

•Administered an extensive client database, taking charge of all updates to ensure the total accuracy of client information.

•Participated extensively in the hiring process by interviewing applicants for travel agent positions, identifying those with experience, and providing extensive feedback to management on the strongest candidates.

Psychologist

Boarding school for children with disabilities, Chisinau, Moldova

2007- 2009

•Administered appropriate formal and informal individual tests in the areas of intelligence, personality, and behavioral aptitudes

•Summarized, interpreted and communicated assessment results appropriately to teachers, parents, administrators and other professionals

•Designed and assisted in the implementation of treatment plans for children with intellectual, emotional and behavioral disabilities

•Provided additional counseling, assistance, guidance for teachers and families

•Responsible for crisis management

•Provided career guidance for students in 9th grade Education

Psychologist assistant

“Lumina” Psychological center, Chisinau, Moldova

2006- 2007

•Conducted research, maintained comprehensive records of the changed and improvement in clients during and following treatment

•Administered therapeutic procedures

•Performed assessments and used psychometric tests

•Kept statistical records

•Helped plan and evaluate clients’ treatment programs

Education

OACCPP member 2013 ongoing

Human Resources Diploma

(A few subjects) George Brown, Toronto, ON 2015-2016

Bridge Program for Internationally Trained Psychologists and Allied Mental Health Professionals

Mennonite New Life Centre, Toronto, ON 2013

CBT Training

TAPE Educational Services, Toronto, ON 2013

B.Sc. in Psychology 2007

Moldova State University, Chisinau

Diploma in Accounting

Finance and Banking College of Chisinau, Chisinau, Moldova 2003

Publications

Arcan, N. “The Influence of Psychological Defense Mechanisms on Types of Emotional Reactions in Conflict Situations of Couples.” Moldova State University Annual Research Journal. 2007

References available upon request

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