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Customer Service Desktop Support

Makhalaneng, Free State, 9870, South Africa
February 12, 2019

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*** ********, ***********, ****


Date of Birth : 31/07/1992

Marital Status : Single

Nationality : South African

Known Languages : English, Sotho, Xhosa, Zulu

ID Number : 920**********

Bytes Technology Group

Systems Support Certificate


Bytes Technology Group

Technical Support Certificate


Flavious Mareka FET College

Human Resource Management


Samuel Sebego Paki Secondary School

National Senior Certificate


I am a hard working person who pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. Since my responsibilities and duties were quite similar to those required in the advert of your organization, I strongly believe I can perform well all the delegated duties and tasks.

Kasi Internet Solution

Desktop Support technician

April 2017 - October 2018

Experience in (Microsoft Windows from XP to Windows 10) Microsoft office 2003, 2007, 2010, 2013, 2016 and wireless networks Desktop hardware (Intel, windows XP, vista). Experience in Windows 7, 8, 8.1 & 10 Operating systems. WAN, LAN & WiFi network configuration experience. Network printer configuration. Format and reload PC's and PERSONAL PROFILE



Notebooks. Setup e-mails on outlook and other email programs,password reset. Antivirus application (Eset, NOD32, AVG, McAfee, Avast & Sophos) Remote support product. G4S deposita Systems (PTY)LTD

Junior Support Analyst

December 2015 - March 2017

Handling escalated calls and providing 1st & 2nd level technical support. Remote administration and management of customer queries. To log & priorities system & user suppor t calls for the 3rd line support team. Creating and maintaining email profiles for users. Maintain Help Desk policies and procedures. Following diagrams and written instructions to repair a fault or set up a system. The update and maintenance of the IT service desk authorized user’s database. Train and supervise other support engineering staff. Managing monit oring network & Coordinating with clients. Providing remote support & net meetings support using following software Team Viewer, VNC server, Remote Desktop and C3PO. Installation of windows configuration, technical troubleshooting, support of server hardware, operating systems, Microsoft application software and peripherals, windows XP, Linux, Win 7, 8 and 10. Setting up the Kiosk, ABM’s and Bill payment machines.

Department of Sports, Arts, Culture and Recreation IT Technician

September 2014 - November 2014

Providing and configuration support for client desktop and networking environment. Installation & configuration of network printers, scanner's and it's basic level troubleshooting. Managing of all inventory of PC's. Installation of Antivirus. Checking computer hardware (HDD, Mouse, keyboard, projectors etc) to ensure functionality. Provide orientation and guidance to users on how to operate new software and computer equipment. Repair and maintaining the district PC's in the public libraries. Configuring and installing network printers.

Vredefort Library

Volunteer Assistant Librarian

January 2011 - June 2011

Lend and collect books, periodicals, videotapes, and other materials at circulation desks. Locating library materials for patrons, including books, periodicals, tape cassettes, Br aille volumes, and pictures. Sort books, publications, and other items accor ding to established procedure and return them to shelves, files, or other designated storage areas. Instruct patrons on how to use reference sources, card catalogs, and automated information systems. Perform clerical activities such as f iling, typing, word processing, photocopying and mailing out material, and mail sorting. Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials. Register new patr ons and issue borrower identification cards that permit patrons to borrow books and other materials. Send out notices and accept fine pa yments for lost or overdue books. Assist in the preparation of book displays.

Strategic thinking

Good interpersonal skills

Time management

Team player

Attention to detail

Organisation and coordination skills

Ability to work under pressure

Problem solving skills

Customer service Orientated

Microsoft word, Excel, PowerPoint, Visio, Access, Outlook & internet explore TECHNICAL SKILLS

Choral certificate

Bribery and corruption certificate

Volunteer Work


Mrs Adele Bezuidenhout - "Department of Sports, Art's, Culture and Recreation" Deputy director


Mr Meshack Mokoena - "Department of Sports, Art's, Culture and Recreation" Network controller


Mr Lucas Hlongwane - "Bytes Technology Group"



Mr Mbongeni Shongwe - "G4S Deposita (PTY)LTD"

Software Developer





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