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Operations Manager

Al Asimah Governate, Kuwait
February 12, 2019

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Soji Thomas

Mob- +965********


The Owner/Chairman,


Subject: - Position Applied for – General Manager

Respected Sir,

Through some believable sources I have come to know that there is a suitable vacancy in your well-reputed firm. I am having some good experience (25 Years) in the Hospitality industry. My previous experiences are furnished below. So hereby, I would like to offer my candidature for the above said position.

I am a target driven professional who is on a mindset mission to increase your company’s profitability and productivity. I can successfully create business plans, develop policies, manage finances, analyze market trends, negotiate terms and close deals. Possessing substantial and successful experience of various sectors, I am confident enough to work with any challenging environment.

I have full faith in you, that you could consider my attached resume with your best of time, and would appreciate the opportunity of an interview at the earliest in which I can explain in person the value I can bring to your organization.

Yours Sincerely,


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Contact No. +965-********


To be a part of a professionally managed hospitality industry to contribute my knowledge and experience for attaining organizational goal as well as to learn and grow more.

Work Experience

Worked with Chocomelt Restaurants Co, as Operations

Manager since December 2015 to January 2019. Opened & managed 4

branches + Central kitchen + Central store in Kuwait & Dubai .

Further opened and managed Farzi café Kuwait ( Indian franchise)

Works Involved + additional tasks /responsibility under taken

HR +Administration in charge ( planning and executing)

Staff recruitment, orientation, training

Evaluations, appraisals

Finding supply sources ( food, material, equipments)

Order management,inventory control

Pay roll

Staff welfare

Ministry + embassy formalities ( recruitments)

Logistic management

Active involvement in design, layout, fit out and mobilizing locations

Effective man and material management

Worked with Hot Plate Restaurant Management W.L.L as Chief Executive Officer from March 2015 to November 2015.


Established “Sauceges” concept and managed.

Managedexisting ‘‘Fish Grill’’ concept.

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Worked with KTC co. (sultanchef ) as Operations Manager since June 2014 till February 2015 (Opened & managed 1 location)

Nature of Work

Operations & Purchase in charge

Recruitment & Administration management

Worked with amUnited (Little Ruby's – US franchise + Doner Kebab – German franchise) as Operation Manager from December 2010 to May 2014.(Opened & managed 3 locations)

Responsibilities & Works involved

Staff Training


Finding supply sources

Staff welfare

Contract negotiations

Pay roll activities

Bank communications

Ministries and Embassy formalities

Construction activities

Nature of Work

Operations in charge

Responsible for mobilizing outlets

HR +Administration in charge

Worked with Venezia Catering & Support services Co. as Projects Manager (Operations) from January 2008 to November 2010.

(Opened 8 locations & managed 12 projects)


Certificate of Appreciations received from top USAF officials

Certified in food handling training from USAF, 386 EMDG/EMEDS Public Health Office Ali Al Salem Air Base, Kuwait.

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Certificate of completion in fire extinguisher education and awareness program in accordance with OSHA 29 CFR 1910, AR 385-10 & NFPA 10

Coined by The Commander, 387 AFG, AAMAB Kuwait for outstanding support

Certified in basic fire fighting from Arifjan fire & rescue

Coined for excellent "Distinguished Visitor" service

Nature of work

Operations in charge

Responsible for mobilizing projects

Preparing project bid documents

Project report preparation

Projects Handled

United States Air Force - Al Mubarak Air base

United States Air Force - Al Jaber Air base

Public Authority for Industry

Ministry of Awqaf

Public Authority of Civil Information

Ministry of Education

Private Hospitals

Labor Camps

Kuwait Petroleum Corporation

Al AmiriDiwan

Ministry of Electricity & Water

Zakat House

Worked with Vision Food Co. (Bert's café contemporain – French Franchise) as Outlet Manager since March 2007 to December 2007.(Opened & managed 1 location)

Work Involvements

Inventory Control

Delivery Management

Recruitment, training & evaluation

Maintenance follow ups

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Worked with Al - Kuwait International Franchise Co. (TheGreat Steak & Potato Co.- US Franchise) as Store (Restaurant) Manager from October 2005 to February 2007.( Opened & managed 1 location)


Successfully completed 40 hours operational training from Great Steak & Potato Co.

Obtained certificate of completion in basic fire fighting from Udairi fire & emergency services - Camp Buehring

Successfully completed 8 hours of food handler's training from 981st Medical Detachment of US army.

Responsibilities and strength

In charge of Restaurant

Stock balancing and inventory control

Staff training, evaluation and motivation

Preparing day to day report

Customer relation

Dealing with suppliers

Periodical check up on equipments

Self motivated, efficient, accurate and detail - oriented

Worked with Wafer Food Services (Nathan's Famous – US Franchise) as RestaurantManager from June 2003 to October 2005.(Opening team & managed 3 locations)

Work Involved

Outlet in charge

Staff training & positioning

Staff evaluation

Stock ordering & Inventory control

Preparing maintenance & Sales reports

Worked with Salmiya Palace Hotel, Kuwait as Senior Captain from May 2002 to May 2003


Shift in charge

Duty allocation

Customer relation

Preparing for special events

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Worked in DAYS INN- ( US hotel chain),Navi Mumbai (India) as Restaurant Supervisor from August 1998 to March 2002.

Responsibilities and Duties

In charge of Restaurant and Bar

Staff training, positioning

Customer relation

Banquet operations

Worked in Palace Inn Hotel, Bahrain as Barman cum Cashier from June 1995 to June 1998

Work involved

Shift in charge

Daily sales control

Stock requisition

Inventory control



Worked in Breeze International Hotel Kerala as Barman from January 1994 to March 1995.

As Trainee Waiter from May 1993 to December 1993.

Professional Qualification

Diploma in Hotel Management from "STEPS" Kerala.

Educational Qualifications

Passed BA from Kerala University, Kerala.

Passed Pre - Degree from MG University, Kerala.

Passed Secondary School leaving certificate examination, Kerala.

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Personal Information

Date of Birth : 15-05-1975

Nationality : Indian

Sex : Male

Marital Status : Married

Languages Known : English, Hindi,Malayalam,Tamil and Arabic

Holding Valid Kuwait Driving License

Passport Details

Passport No : L1427013

Date of expiry : 30/07/2023

Visa details

Visa : # 18 (Transferable)

Date of expiry : 03/11/2019

Civil Id no. : 275*********.


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