LaSandra Jackson

Loganville GA ***** *716-***-**** *ac8gnj@r.postjobfree.com

Professional Experience

Vital Recovery Services - Peachtree Corners, GA

February 2018 - Present

Recovery Specialist

.

Specializing in debt collections through making and receiving high volume calls, negotiating with customers to resolve delinquency problems and past due balances. Collecting on Credit Cards, Auto deficiency, and Student Loans, using a computerized system for skip tracing, tracking of information using TLO, LexisNexis, and Accurint. Working in a goal-oriented environment to meet production indicators. Achieving individual and team performance targets and core competencies. Identifies and address early and late stage collections servicing requirements, volumes, and timelines for a portfolio, while helping the consumer bring their accounts current all while satisfying the client.

United Cerebral Palsy of Georgia- Tucker, GA

Community Living Coach, 2018

Responsible for providing care for the Developmental Disability population, positively supporting the achievement of a life without limits for people with disabilities and comprehensive knowledge of person centered care, providing individualized goals and interventions for each member plan of care, Responsible for medication maintenance, assisting with ADL’s, supporting the emotional, physical, and personal well-being of the individuals receiving support, help the individuals I support understand and express their rights and responsibilities and advocate for the individual with special needs and teach the individual to do as much as possible for themselves without limits.

Exceptional Community Service- Monroe, GA

Wellness Coordinator, 2017-2018

Responsible for assessing, planning, implementing, coordinating/facilitating monitoring and evaluating healthcare options and community services to meet healthcare needs of client. Servings as an advocate and facilitator in the coordination of care and services, developing individualized goals and interventions for each member plan of care. Collaborating with providers and members/caregivers to identify goals, identify gap(s) in care. Daily communication, coordination and collaboration with the medical team to provider care coordination services for members based on identified needs. Responsible for maintaining Medication Administration Record, working alongside Registered Nurse to conduct audit and ensure medication compliance.

Revenue Management Group - Cheektowaga, NY

September 2014 - July 2017

Delinquent Account Collections Coordinator

Negotiate with customers to resolve delinquency problems. Use a computerized system for tracking, information, gathering, and / or trouble shooting. Work in a goal-oriented environment to meet production indicators. Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies. Identify and address early and late stage collections servicing requirements, volumes, and timelines for a portfolio or group of personal loan portfolios. Assess, evaluate and make recommendations relative to capacity plans and reporting capabilities to implement measures to attain portfolio goals. Collaborate with other Risk Operations departments to develop and oversee processes to achieve portfolio loss and expense objectives.

ASSISTED ANGELS SENIOR CARE —Buffalo, NY

HHA/PCA/ SENIOR CARE, 2011-2017

Responsible for providing direct support and services to the elderly population which included but not limited to persons with Intellectual developmental disabilities, traumatic brain injuries, autism, epilepsy, PTSD, and mental health population. Providing supportive services which includes, but not limited to assisting the client in activities of daily living, planning/preparing meals, and maintaining a clean and safe environment. Providing overnight awake supervision, monitoring to consistent pressure relief, acting as an advocate and companion

Heritage Center —Buffalo, NY

Developmental Specialist, 2010-2012

Developed individualized service plans in conjunction with multidisciplinary staff Provided awake supervision and endured the safety of individuals and property. Administered controlled and non-controlled medications to clients. Responsible for the financial management of client’s personal accounts. Client initial evaluation, treatment planning and treatment plan updating, provided person centered care, provided support needed to be a active member within that community, helped maintain integrity and dignity.

Education

Bachelor of Science in Psychology / Case Management

Buffalo State College - Buffalo, NY

September 2014 to December 2016

Bachelor of Science Degree, majoring in Psychology and Case Management. Core competence in

the study of the human mind and its function as well as research, statistics and writing skill development.

Associates in Mental Health / Substance Abuse Counseling

Erie Community College - Buffalo, NY

September 2011 to May 2014

Associates Degree in Mental Health and Substance Abuse Counseling, Core competence in the

study of human development, and social, physical, emotional and cognitive development of

humans throughout their lifespan. Mental health and various cognitive and psychological

disabilities associated with symptoms and treatment.

CASAC-T- 2016

Mental Health/Substance Abuse Counseling

Internship –New Life Residential Center

Internship in Counseling / Peer Coordinator

New Life Residential Center - Buffalo, NY

October 2012 to May 2016

Comprehensive hands on training development to recognize and understand Dependency and Addiction. assessing, planning, Servings as an advocate and facilitator in the coordination of care and services Assistance in developing life skills needed to cope with everyday activity and associated stressors. Applying clean and sober living into everyday routine by developing step work and providing peer counseling, individual and group therapy. Core competency met in the following areas:

Intake and Discharge paperwork

Client initial evaluation, treatment planning and treatment plan updating.

Client case management and progress notes.

Electronic Medical Record tracking.

Daily care of facility: cooking, housekeeping and sanitary duties.

Effective communication and problem solving/negotiation strategies

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