PAUL NEIL CORIGLIANO

***** ******* ****** *, *******, WA 98178 // 206-***-**** // ac8glj@r.postjobfree.com // http://www.linkedin.com/in/paulncorigliano Page 1 of 2

Transformational IT Executive Leader Translating Business Goals into Reality Accomplished and forward-thinking technology executive with a long-standing track record of successfully transforming organizations to provide world-class technology and services. With experience from a multitude of diverse industries, approaches all business decisions with a big-picture mindset. Unifies business and technical stakeholders toward a common vision that maximizes fiscal and technical excellence. Core Skills and Competencies

Strategic Planning & Vision Risk Management Customer-Focused Service Delivery

Transformation & Change Management IT Department & Infrastructure Building Crisis Management

Organizational Leadership Cross-Organizational Relationship Building Compliance & Security Standards

High-Stakes Problem Solving Contracts & Negotiation Project Management

Financial Management Lean Principles Communication & Collaboration

Budgeting, Forecasting, & Procurement Cost Reduction & Maximizing ROI Team Building & Mentoring Professional Experience

CHIEF INFORMATION OFFICER (CIO) Renton Technical College – Renton, WA Sep 2013 – Present One of 34 community and technical colleges in Washington State, teaching over 10,000 students, and employing over 500 staff. Overview: Lead all aspects of technology strategy development and tactical execution for multi-site institution. Direct technical teams and resources in design, development, and delivery with a focus on efficiency, cost effectiveness, security, stability and overall value. Engage leaders as a core member of the senior executive team. Forecast and manage five budgets totaling $4M.

Executive Leadership: Impact institutional level decisions as member of the President’s executive cabinet, including development of five-year strategic plan re-envisioning the college’s mission, vision, values, and goals, improving student success.

Technology Vision: Restructured highly inefficient division. Establish processes, mitigate risk, formalize positions, and generate enthusiasm for change and best practice. Produce strategic vision delivering cost savings, greater quality assurance, and enhanced technology services.

Organizational Management: Realigned staff resources, optimized workflow and processes, reorganizing division, eliminating overtime needs, saving $120K in consulting fees by transitioning website development in-house.

Excellence Under Fiscal Constraints: With limited government funding, advance technology to next level by introducing standards for procurement, licensing, budgeting, contracts, management, and strategic direction. Enforce fiscal accountability for technology, while driving strategy and ensuring the college’s mission reflected in agile decision-making regarding delivery of key systems and services.

IT Governance: Revived and transformed IT governance as Technology Council chair, facilitating cross-organizational dialogue for institutional needs and progress, empowering stakeholder participation in technology decisions.

Compliance & Information Security: Guide implementation of FERPA, HIPAA, and PCI, bringing college into compliance, strengthening data security, and decreasing data breach risk.

Talent Development: Enhance technical talent, hiring high-caliber specialists, mentoring and developing cross-functional staff, creating positive, growth-oriented work culture, decreasing turnover, boosting morale, and inspiring high service delivery and performance standards.

Service Management: Successfully implemented ITIL, optimizing service management and delivery. Established key performance indicators

(KPIs), setting benchmarks, guiding process enhancements, and constructing new continuous quality improvement mind-set.

Project Management: Champion projects from initial ideation to on-time, on-budget completion, utilizing multi-tasking skills, providing direction, realizing efficiency gains.

Key Projects: Directed teams towards project completion, including: in-house website redesign; installing campus-wide Wi-Fi; automotive complex renovation; surveillance and access control systems implementation; proactive systems monitoring; upgrading technology infrastructure; PBX upgrades; connect auxiliary sites to main campus; digital signage; A/V upgrades, other technology implementations. DIRECTOR, TECHNICAL OPERATIONS Ophrys, LLC – Seattle, WA Aug 2012 – Sep 2013 A leader in the asset and debt management industry, acquiring and managing portfolios of consumer receivables. Overview: Hired to restructure and remediate technical operations. Championed numerous mission critical initiatives required for the continued success of operations over law firm’s integrated offices across the US. Forecasted, and managed technology budget of $2M.

• Executive Vision: Delivered technology operations roadmap and vision. Renegotiated vendor contracts, upgraded hardware, reducing operational costs, increased productivity, and system availability.

IT Leadership: Led and empowered new IT team, streamlined processes, enhancing system operations.

Financial Audit Experience: Represented firm during 24 high-stakes technical financial audits within 12 months, including PII, PCI compliance, and SSAE16 (SAS70), validating security processes and substantiating low risk environment. Paul Neil Corigliano 206-***-**** // ac8glj@r.postjobfree.com Page 2 of 2

Disaster Recovery: Instituted robust disaster recovery plan protecting highly sensitive information.

Key Projects: Directed teams towards project completion, including: office expansion; surveillance, access control and network integration; two-factor authentication and other security enhancements; systems consolidation; colocation facilities enhancements; ITIL; renegotiation of service and materials contracts; upgrades of technical and network infrastructure; and other technology implementations. MANAGER, SUPPORT SERVICES UnitedHealth Group (Optum) – Bellevue, WA May 2010 – Jul 2012 A global for-profit managed health care company offering insurance, software, healthcare products, and services. Ranked sixth on the US Fortune 500. Overview: Led and empowered Support Services team to address technical needs of both internal and external clients (medical facilities).

Empowering Leadership: Improved system availability and product integrity, reducing errors on future releases, working closely with developers, proposing direction and solutions resolving complex service issues.

Operational Excellence: Guided delivery of exceptional service to internal and external clients, engaging staff through targeted incentive program, measuring first time closure rates, assessing service level agreement targets and goals, and monitoring net promoter scores.

Team Building & Mentoring: Professionally developed and mentored team through regular feedback and goal-setting, preparing employees to progress to next level in career.

Shared Services Development: Collaborated to develop innovative global Shared Services division, affecting other subsidiaries, working alongside senior decision-makers, optimizing service delivery and incident resolution. SENIOR NETWORK ENGINEER (Temporary) Seattle City Light – Seattle, WA Jan 2010 – May 2010 The public utility providing electrical power to Seattle, Washington, US, and parts of its metropolitan area. Overview: Updated a growing portfolio of hands-on technical skills during this interim role. Performed network and server administration, system installations, upgrades, migrations, and support for over 1,700 employees. Upheld reputation for timely, efficient and cost-effective technical work. MANAGER, INFORMATION TECHNOLOGY Emory University – Atlanta, GA Apr 2006 – Nov 2009 A global top-ranked private higher education institution recognized for its outstanding undergraduate and graduate professional schools and a leader in healthcare. Overview: Led all technology services, projects, data security, and support for two university divisions. Enabled growth as techno-centric business unit. Built department, implemented new unified IT infrastructure and Technical services structure in preparation for multi-billion dollar campaign. Forecasted and managed hardware replacement budget of $2M.

Transformational Change: Spearheaded development of Technical Services department, establishing new staffing structure, policies, standards, and processes. Centralized reliable and cost-effective technology service delivery, and established central hub eliminating disparate and disconnected support structure, resulting in world-class service.

Performance Optimization: Designed and led IT infrastructure installation and configuration, enhancing communication and collaboration allowing successful fundraising, securing over $1.6B in new funding, through highly visible, time-sensitive campaign.

Cost Effective Innovation: Reduced administration, hardware, and software licensing costs leveraging existing university central IT systems.

Launched Support Structure: Created single structure, unifying 24 disparate and disconnected sites. Implemented remote assistance technology, increasing staff productivity, decreasing transportation, time and effort costs, improving productivity and incident resolution rates.

Operations Management: Accomplished 7 divisional relocations and office build-outs, coordinating and collaborating with stakeholders, architects, and vendors, ensuring workspace efficiency and technology integration. Professional Experience – Earlier Engagements

MANAGER OF NETWORK OPERATIONS Thomson Healthcare AHC – Atlanta, GA Jul 1998 – Apr 2006 NETWORK ADMINISTRATOR/TECHNICAL ANALYST Provident Companies – Chattanooga, TN Dec 1996 – Jul 1998 HELPDESK MANAGER/NETWORK ADMINISTRATOR Baxter Healthcare – Largo, FL Apr 1995 – Oct 1996 LAN ADMINISTRATOR/ANALYST Doctor’s Choice of Largo Inc. – Largo FL Apr 1993 – Dec 1995 SENIOR COMPUTER OPERATOR Home Shopping Network Inc. – St Petersburg, FL Oct 1991 – Apr 1993 COMPUTER OPERATIONS SHIFT SUPERVISOR Boeing Computer Support Services – KSC, FL Feb 1989 – Sep 1991 Formal Education

Masters of Business Administration (MBA) – Information Technology Management October 2019 Western Governors University (WGU) Washington – Kent, WA Bachelor of Science Information Technology (GPA 4.0, Summa Cum Laude) December 2003 American Intercontinental University – Hoffman Estates, IL Professional Development & Credentials:

Educause Leadership Program (CIO) ITIL V3 Foundations Certification Microsoft Certified Systems Engineer (MCSE) Cert. # 936920 PAUL NEIL CORIGLIANO

11130 Cornell Avenue S, Seattle, WA 98178 // 206-***-**** // ac8glj@r.postjobfree.com // http://www.linkedin.com/in/paulncorigliano Page 1 of 2

Transformational IT Executive Leader Translating Business Goals into Reality Technical Qualifications

Hardware: x86/64 Platforms, Blade Enclosures, Apple, Backup Appliances/Libraries, UPS, Printers, Plotters, Print Servers, NAS, SAN, Android/Apple Tablets/Smartphones, Mainframes

Operating Systems: Windows (Client/Server), Apple (OSX), DOS, Red Hat/SCO Linux, OS/2, Novell, SCO UNIX Android Other Server Software: VMWare ESXi, Microsoft Hyper-V, Citrix, IIS, SharePoint, Systems Management Server (SMS), SQL Server 7.0-2014, Webtrends, Blackberry Enterprise Server, LANDesk Management Suite, Synmantec Altiris, Citrix Metaframe/XenApp, Goodlink, F5, VPN, Checkpoint integrity, VDI

Email Platforms: Exchange Server 5.5-2016, Exchange Online, Email Archivers, CCmail, and Lotus Notes, GroupWise CRM and Service Delivery Software: Symantec Service Desk, TrackIT, Siebel, HEAT, ServiceNow, Remedy, ACT, Magic, Spiceworks, Helpdesk Pilot

ERP and Financial Management Software: Microsoft Dynamics Great Plains, Oracle, PeopleSoft, QuickBooks Office and Productivity Software: Microsoft Office Suite and Office 365, MS Project, MS Visio, QuarkXPress, Adobe Creative Cloud/CS, RightFax, WestLaw, First Call, Rumba, ICE.TCP,, VMware, Parallels Backup/Virus Protection/Utilities: TSM, Backup Exec, Trend Micro Antivirus, SEP, GHOST, McAfee, Partition Magic, Arc Serve, Retrospect, Data Domain, eVault, BDR, KVM, Advocent, Solarwinds, IPSentry, GFI Monitoring, Barracuda Web filtering, Websense Enterprise Server; Nagios, Cacti, KIWI syslog, AlienVault, Fortianalyzer

Networking: LAN, WAN, VPN, WAP, WINS, DNS, AppleTalk, Routers and Switches, PRI, DSS, DSL, ISDN, T1, TCP/IP, Active Directory, ADFS, Azure, AWS, ILO, Insight manager, NICs, Fax Servers, Radius, Patch Panels, Cabling, Print Servers, CISCO ASA, SonicWall, Fortigate, Aruba, Ruckus

Telecommunications: Avaya VOIP, Shoretel VOIP, Nortel BCM 450, Avaya Definity G3 SI PBX, Polycom Video Conferencing, FaxCore, RightFax Security: PII, PCI, HIPPAA, and FERPA Compliance

Languages and Coursework: MCP, MCSE, Visual Studio, ASP.net, HTML, Project Management, Developing and Working in Teams and Remote Team, Microsoft Access 2000-2007, ITIL V3 Foundations, UnitedHealth Group Manager’s Program 2012, Intense School MCSE 2003 curriculum, completed June 2005, Exchange 2010 training completed 03/01/2013, LEAN Facilitator Training, Washington State Records Management, Educause Leadership (CIO) program 2015.

PAUL NEIL CORIGLIANO

11130 Cornell Avenue S, Seattle, WA 98178 // 206-***-**** // ac8glj@r.postjobfree.com // http://www.linkedin.com/in/paulncorigliano Page 2 of 2

Key Qualifications

• Operations Management • Service Delivery Management • Client Relationship Management

• Business Relationship Management • Project Management • Risk Management

• Financial Management • Human Resource Management • Change Management

• Data Center Management • Infrastructure Management • Contract/Vendor Management

• Expectations Management • Crisis Management • Compliance Management Core Competencies

• Driving Operational Excellence • Commitment to Customer Service

• Diversity, Equity, Inclusion and Accessibility • Strategic Thinking and Planning

• Effective Communicator • Strong Leadership Presence

• Providing Direction, Vision & Oversight • Team Building & Mentoring

• Building Collaborative Environments • Stakeholder Engagement

• Cross-Functional Team Leadership • Needs Assessment/Cost Reductions/

• Capacity Planning • Service Delivery

• Shared Services • Operations & Process Reengineering

• Centralizations/Reorganizations • Systems Standardization

• LEAN • Continuous Quality Improvement

• Business Process Improvement • Efficient Technology Implementation

• Systems Deployment & Integrations • Prioritizing Multiple Projects

• Maximizing ROI • IT Policies, Processes & Procedures

• IT Governance • Root/Cause Analysis

• Troubleshooting/Problem Solving • Business Continuity/Disaster Recovery

• Security Compliance FERPA, HIPAA, PCI, SSAE16 • ITIL Methodologies –v3 Foundation Certification

• Technical Operations • Automation

• Budgeting & Procurement • Contract Negotiations

• Building Strong IT Infrastructures • Building Strong IT Departments/Divisions

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