Sales Representative Customer Service

CELIA CONWAY

Edmonton, AB T*X *X* 780-***-****

*******@*****.*** www.linkedin.com/in/celia.conway

OFFICE ADMINISTRATOR

Over 10 years of contract administration expertise with general accounting background. Ability to initiate new contract processes, departmental reporting, and quality standards seamlessly throughout an organization. Adaptable to changing landscapes and developing mutually beneficial working relationships.

Contract Validation Stakeholder Management

Finance & Accounting Team Leadership

Sales Tactics Reporting & Metrics

PROFESSIONAL EXPERIENCE

RICOH CANADA INC., Edmonton, AB 2010 to 2018

Senior Contract Administrator

Validated contents of sales documentation against the system. Processed contracts through the automated set-up. Checked, audited, and actioned variations to contracts. Liaised with financial institution partners. Maintained data warehouse.

Prepared customized service invoicing for large volume organizations using Excel spreadsheets, according to individual customer requirements.

Collaborated with team members, ensuring accuracy of reporting and completion of monthly billing.

Processed monthly service reports, consistently meeting deadlines for invoicing and facilitating prompt payment of customer invoices.

Oversaw large volume of work with attention to detail, fulfilling quality standards with speed and accuracy.

IKON OFFICE SOLUTIONS INC., Edmonton, AB 2006 to 2010 Contract Setup Associate

Collaborated with multiple stakeholders to set-up new contracts, maintain pricing, and update documents. Liaised with other departments to ensure final contracts were professional and adhered to company standards.

Prepared, reviewed, marked-up, closed, and tracked large volume contracts, including master service agreements, statements of work, licenses, and supporting documents in support of sales team. Maintained a 97% accuracy rate for data processing by applying a meticulous attention to detail.

Partnered with sales representatives to obtain accurate documentation, resulting in streamlined contract processing.

CELIA CONWAY *******@*****.*** PAGE TWO

BLACK’S PHOTOGRAPHY, Edmonton, AB 2003 to 2006

Sales Representative and Store Manager

Led team of 10+ service professionals and fostered an environment of service excellence. Built client relationships and produced outstanding business results.

Trained and provided sales staff with incentives to increase sales revenue for photo finishing and photo related merchandise.

Achieved high sales volume of photofinishing related products, meeting or exceeding weekly target goals.

HOME DEPOT CANADA, Edmonton, AB 2001 to 2005

Processed customer merchandise through checkouts with speed and accuracy. Sales Representative Cashier

Reduced escalation of customer complaints by applying attentive service to customers during exchanges and returns.

Awarded Cashier of the Month through top notch customer service based on sales and problem resolution skills.

EDUCATION AND SKILLS

Clerical Bookkeeping Certificate, Red River College, Winnipeg, MB

Business Accountancy Certificate, Red River College, Winnipeg, MB

Proficient in Excel and Word, Adobe Acrobat Reader

Internal Database knowledge

VOLUNTEER EXPERIENCE

Junior Achievement, educating young students on money management

Make Tax Time Pay - E4C, community volunteer income tax program

Bissel Centre, serving lunch to homeless community

Excellence Seminar International, program assistance for Pursuit of Excellence series

Treasurer and Events Coordinator, Pursuers Alumni Club

Ricoh Social Club, organize events and active in various team building activities

Millwoods United Church

Implemented and coordinated fundraising ideas, including Eskimos concession

Organized ‘Welcome Team’ committee to greet and setup church for Worship services

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