EDWARD LEE HOLCOMBE
Portland, Oregon 97229
ac8gkl@r.postjobfree.com
SUMMARY
** ***** **********, *******, ********** and provisioning SAN/NAS storage environment. A dedicated and innovative Infrastructure / Storage Engineer with an extensive background in developing, executing and documenting test scenarios for enterprise storage environments. Strong background in providing storage solutions to customers and assisting local support teams defining and resolving problems, also assist account team and client management in defining the Root Cause Analysis (RCA) of problems.
PROFESSIONAL SKILLS:
SAN Products: Support and provision the following storage systems – IBM Storage systems (DS8000/DS4800/DS5000, XIV, SVC, V7000, along with IBM dasd products – 3380 and 3390), Violin Memory Array, NetApp, HDS, EMC and VMware and AWS
Support the following Fibre Channel hardware - switches and directors (Brocade, QLogic, Cisco), HBAs (Emulex, QLogic, ATTO)
Protocols: SAN, NAS, iSCSI, SCSI, FcoE, SSA, ESCON/FICON, ESA 390/370
Operating Systems: Linux, Windows, Mac OS X, AIX, z/OS (Linux)
General skills: MS-Office, Visio, Lotus Suite, Citrix, IBM storage managers, Spectrum products (TPC and TSM)
EMPLOYMENT HISTORY
ELH Consultants; Portland, OR Sept 2018 – Dec 2018
Infrastructure / Storage Consultant
Assisted client in designing a migration plan to move 900 servers from old iron to virtual.
Worked with clients teams (Linux, Windows, VMware, network, storage and datacenter) in determining process and time tables for migration.
Implemented migration – copied servers Operating Systems (OS) and moved them to virtual / guest servers using IBM SVC.
Before migration was implemented several servers firmware had to be upgraded (OS or HBAs).
Presented daily status to team leaders and weekly status to account team and upper management.
Migration completed successfully with no major problems or outages.
ELH Consultants; Portland, OR Nov 2017 – Feb 2018
SAN and Storage Consultant
Assisted datacenter customers upgrading SAN switches and storage products (firmware).
Datacenter had three SAN fabrics, each fabric had two Brocade directors and two /four switches per director. Also I upgraded two IBM SVC, eight IBM storage arrays, two HDS and a Netapp storage array.
No outages occurred during firmware upgrades.
IBM contractor (ARTECH) Sept 2014 – Feb 2017
IBM CORPORATION; Dubuque, IA
SAN and Infrastructure Consultant / Admin
Member of IBM GTS SAN and Storage Team
I worked closely with our Chief Architect planning the client’s server’s migration from physical to virtual; AIX servers to PowerVC and Linux and Windows servers to VMware environment.
I helped develop a migration process to move client server’s operating system and data to virtual servers, this took two tasks; the first task was to move OS and data that resided on physical servers to their virtual servers (PowerVC and VMware), the second task was to move clients data from their current storage arrays (Hitachi storage array and Netapp storage array) to a SVC storage environment, this involved using IBM Copy Services (global mirroring and flashcopy) along with VMware (vcenter) and PowerVC.
Designed and implemented Tier1, Tier2 and Tier3 storage pools, also managed storage pools capacity and efficiency.
Provisioned and supported IBM storage systems, EMC storage systems, Netapp storage array and Hitachi storage arrays.
I was responsible for designing, implementing and supporting our client SAN environment (Brocade directors, switches routers).
I lead a team determining Root Cause Analysis (RCA)
Assisted Chief Architect designing and setting up a disaster recovery site
Assisted Performance team providing weekly data to assure storage arrays remained compliant
I was responsible for determining and scheduling and implementing all SAN and storage devices upgrades.
DaVita; Tacoma,WA Nov.2013 – Sept 2014
SAN and Storage Consultant
Member of DaVita storage and backup team
Supported and configured SAN directors and switches at both local and remote sites
Supported and provisioned all storage arrays (DS8200, V7000, DS4800, DS5000, XIV, SVC and EMC Isilon)
Supported DaVita primary and DR sites
Supported backups and recovery using Commvault and TSM
Provided weekly and monthly performance data
Assisted in procuring new SAN and storage hardware
TAOS Mountain; San Jose, CA Dec 2012 – Aug 2013
Technical SAN Consultant
Provided Engineering leadership to customers IT dept.
Assisted in developing and implementing a migration procedure to move a customer datacenter to another city
oMigrated approximate 2500 servers (Windows, Linux and Solaris), 80% of servers were virtualized to VMware farms or Solaris Global Zones (physical platform to virtualized servers)
oDeveloped a process to migrate customer data from HDS storage to Violin Memory Array
oAssisted customers IT, apps, databases and infrastructure teams to provide a smooth and efficient migration
Responsible for provisioning storage and attaching SAN and iSCSI servers to Violin Memory Array
Advice customers on quality, systems integrity and performance
IBM GTS, contractor (CDI) Feb 2012 – Dec 2012
IBM CORPORATION; Boulder, CO
SAN and Storage Admin
Member of IBM GTS Managed Storage Services team
Provided storage provisioning and problem determination for DS5000,DS8000, V7000, XIV and SVC storage products
Provided storage provisioning for IBM DASD (3380 and 3390)
Attach storage arrays to IBM zSeries and open systems platforms
Provided storage provisioning for HDS, NetApp and EMC storage products
Assisted Client IT team in resolving storage problems and help to with Root Cause Analysis
Provided SAN admin responsibility and problem determination for Brocade, McData and Cisco FC switches and directors fabrics
Assist with SAN/storage architect projects
IBM, contractor (CTG) Mar 2011 – Jun 2011
IBM CORPORATION; Beaverton, OR
Remote Storage Support Engineer
Provided Level-1 and Level-2 remote product support for IBM storage systems, virtual storage systems and virtual tape and SAN products and configurations. This included collecting and analyzing storage systems dumps, SNAPs, X-Rays and support data
Supported hardware / peripherals: DS3000, DS4000, DS5000, DS8000, XIV and SVC, V7000 and ProtecTIER, also Brocade, McData, Cisco Fibre Channel switches and directors and QLogic and Emulex HBAs
Acxiom, contractor (Collabera) Nov 2010 – Jan 2011
Acxiom Corporation, Little Rock, Ark
Infrastructure Engineer
Member of Acxiom Enterprise SAN Team
Provided Storage admin support for IBM storage products (DS4000, DS5000, DS8000, XIV and SVC)
Assisted implementing/supporting Tivoli products (TPC and TSM) to monitor and measure performance and provisioning
Assisted SAN team administrating HDS and EMC storage arrays
Assisted SAN team in monitoring heterogeneous storage I/O replication using Cisco SANTap
Assisted SAN team, in developing, testing and implementing Disaster Recovery sites
Assisted SAN team supporting VMware attached to NetApp
IBM CORPORATION, Beaverton, OR and Tucson, AZ 1985 – 2010
IT Specialist, Product Assurance Engineer and Test Engineer
Technical Marketing Support; Team Leader and member of IBM enterprise storage pre-marketing support team
Provided storage solutions to customers who does not meet IBM support matrix
Designed test scenarios to assist account teams and customers support teams in identifying and resolving customer’s problems.
Resolved customers unsupported configurations
Worked with account teams and vendors to identify and resolve customer’s infrastructure problems
Provided migration, replication and Disaster Recovery solutions to customers
Installed and supported XIV storage system in customer’s datacenters, also assisted XIV storage engineering in developing and implementing a data security erase program (XIV Machine Wipe)
Provided technical support to SVC also trained account teams and customers on installation procedure and attaching SVC to various vendor storage arrays (EMC, HP)
Educated / trained Account team and customers on DS5000 and XIV attachment to SVC
Provided Tivoli support (TPC and TSM), used Tivoli tools to assist in defining performance issues/problems and provisioning.
Provision storage LUN/volumes to Enterprise xSeries (z/OS) environments.
Assisted account team configuring VMware to DS4000
Provided assistance in attaching NetApp to IBM storage
Developed and executed various storage systems RPQs and Critsits test scenarios
Open System Lab; Linux RPQ Team Leader, responsible for evaluating, managing Linux RPQs
Note: RPQ means (Request for Price Quote; this process is used to provide certification to customer’s storage configurations that does not meet IBM support matrix)
Designed a process to expedite all RPQs assignment and evaluation, this increased RPQs closure rate by 15% which increased year end revenue
Developed and implemented test scenario for RPQ, Critsits and ISV certifications
Assisted in test validation of Cisco SANTap
Tracked and assigned RPQs to team members
Chaired weekly RPQ meeting with OSL team and upper management
Worked with account teams to resolve customer problems
Used Tivoli tools to assist with performance problems
Assisted in training IBM Global team (China) in understanding and implementing RPQ process and other IBM test and safety processes
SAN File System; Team Leader for Interoperability and Lab Team, responsible for developing, implementing and supporting all infrastructure, servers, storage and SAN requirements
Developed and implemented a service ticket process to support SAN File System development team and test team requests (problems and configuration changes), this allowed the Lab team to work more efficiently which increase development and test teams productivity that allowed the development and test cycle to decrease, the product announcement was 3 months ahead of target
Designed, implemented and supported SAN and Storage environments for Development Team and Test Team
Supported Test Lab (1400 servers, 20 storage systems, 60 fibre channel switches) accessed by 50 Development Engineers and 120 Test Engineers
Implemented training sessions on Storage and SAN to Lab team and Tests Teams
Responsible for Lab safety and represented SAN File System in site Labs council
NUMA System Test; Hardware System Test and Team Leader for FlexES, responsible for developing and implementing system test scenario
Designed and implemented FlexES test plan
Optimized new Shark releases testing on NUMAQ
Conducted test analysis in a Window and PTX environments
ADDITIONAL POSITIONS
-MCDATA, Software Test Engineer, designed and implemented Fibre Channel simulator testcases
-EXABYTE, Lead Test Engineer, designed and executed EVT and DVT test scenarios for 8mm tape drives and libraries
-IBM CORP in TUCSON, Senior Lab Specialist, executed system level test scenarios on IBM DASD Controllers and Tape products
-TRW, Field Engineer, supported automated tellers and data collection systems
-ARIZONA DEPARTMENT OF TRANSPORTATION, Surveyor, Civil Engineer Aid II
-US AIR FORCE, (Honorable discharge) Missile Technician, Supported Minuteman Inter Continental Ballistic Missiles
EDUCATION
Pima Community College, Tucson AZ - Electrical Engineering (AAS)