FRANCES I. BARKER

*** ******* **

Lexington, KY. 40511

859-***-****

ac8gke@r.postjobfree.com

Strong Administrative and Organizational skills. 20+ years Management experience in office and retail businesses. Excellent Multi-Tasking and Problem Solving Skills.

QUALIFICATIONS:

Proficient in MS Office, MS Word, MS Excel

Ability to Confidentially Manage Client Records

Highly Effective Verbal and Written Communication

Multi-Line Phone System Experience

Detail Oriented and Self Motivated

Incoming/Outgoing Correspondence Management

Superior Customer Service Skills

EMPLOYMENT EXPERIENCE:

2018 – 2018 Marshall Powersports, Dry Ridge, KY

Internet Manager & BDC Agent

Create quality showroom and service-lane traffic with effective follow-up and daily appointment-setting. Manage email correspondence regarding vehicles including follow up at regular intervals. Maintain and update online prospect list. Pulled incoming inventory from supplier. Managed inventory log. Manage online vehicle inventory & statuses.

2006 – 2018 Motorvation Motor Cars, Lexington, KY

Marketing/ Internet Manager & Title Clerk

Manage online vehicle inventory & statuses. Inspect vehicles to verify equipment and features. Write online & hard copy ads for dealership. Photograph vehicles, edit & crop vehicle photos for publication. Maintain and edit dealership website. Created and maintained all dealership social media accounts. Manage email correspondence regarding vehicles including follow up at regular intervals. Maintain and update online prospect list.

Perform auto checks and comparisons as needed by sales staff.

Perform contract document verification on in state & out state deals. Submit contracts to financial lenders. Complete and verify title documents from various title offices. Verify incoming titles on vehicles both new and trade in. Print inspection forms and window stickers. Verify sales tax charges and other title charges for title offices both in Kentucky and out of state.

2005 – 2006 Auto Insurance Network, Lexington, KY

P&C Insurance Agent/Call Center Supervisor

New business personal lines quotations.

Ordered various DMV report checks and CLUE reports along with running credit scores in order to select the best company for the prospect. Managed and routed all incoming calls regarding personal lines insurance and servicing accounts. Serviced accounts by making changes and processing policy changes. Supervised four employees in call center maintaining quality control standards and adherence to company policies

Processed all personal lines renewals. Computer maintenance which involved uploading and downloading, changes to the accounts in the computer.

2003 – 2005 AAA Insurance Agency, Lexington, KY

P&C Insurance Agent/CSR

New business personal lines quotations and sales.

Prospected and marketed for new clients.

Ordered various DMV and CLUE reports along with credit reports to locate best coverage for the prospect. Manage all incoming calls regarding personal lines insurance. Serviced accounts by processing client requested changes. Process all personal lines renewals. Computer maintenance, which involves uploading and downloading, changes to the accounts in the computer.

2000 – 2003 Carroll Insurance Agency, Lexington, KY

P&C Insurance Agent/CSR

New business personal lines quotations and sales. Prospected and marketed for new clients. Ordered motor vehicle and clue reports along with credit reports to assist in selecting the best company for the prospect. Managed all incoming calls regarding personal lines insurance and servicing of accounts by making changes and processing those changes. Processed all personal lines renewals. Computer maintenance, which involves uploading and downloading, changes to the accounts in the computer

2000 – 2006 O’Charley’s, Lexington, KY

Server, Server Trainer, Assistant Dining room Manager

Served in the Dining Room, Served in the Bar/Loung area, Trained new Wait staff, Managed when needed which included opening the dining room which involved counting all cash drawers from the evening before reconciling with the evening tapes and counting the safe to verify that everything matched. Serviced any unhappy customers and wait staff as needed. Scheduled all dinning room, door staff to cover all needed shifts

EDUCATION:

University of Kentucky Community College, Madisonville, KY,

Associate of Arts, Business Management (minor in accounting) Graduated 1990

University of Kentucky, Lexington, KY

34 Credit hours, Business and computer courses

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