CHRISTOPHER CANNATARO

**** ****** ****** • Bronx, New York 10471

646-***-**** • ac8gjh@r.postjobfree.com

VOICE SERVICES / TELECOMMUNICATIONS MANAGER

Dedicated Voice Services Manager with more than 15 years of experience in administering and management of telecommunications systems while maximizing performance and functionality. Proven project manager who effectively leads teams by training employees, monitoring performance, and communicating. Continuously meet or exceed customer expectations while complying with established guidelines and requirements.

Telecommunications Systems • Voice Services • Project Management • System Maintenance

Team Leadership • Programming • Troubleshooting • Performance Evaluations • Employee Training

Communication • Lead Generation • Customer Service • Vendor Coordination • Problem Solving

Cisco (CUCM, Unity, Call Center, Cisco Telepresence, Jabber, Routing, polycom) • Microsoft Office Suite

PROFESSIONAL EXPERIENCE

CAREER NOTE: Professional development since 2016 include completeing New York State Life and Health Insurance Licenses and driving for Lyft.

ATOS (ABC / DISNEY CONTRACT), New York, New York • 2005-2016

Global leader in digital transformation with operations in 73 countries.

Manager of Voice Services

Lead daily operations for telecommunications systems by administering telephone directory systems and Disney voicemail systems. Managed telecommunications teams with approximately 30 employees. Coordinated with vendors and customers to ensure achievement of requirements. Maintained Cisco Unity, Call Manager, Call Pilot, Cisco Telepresance, and Meridian Voicemail systems. Initiated programming and troubleshooting for phone systems including Cisco and Nortel. Interviewed employees during investigations to identify issues and business unit needs. Established daily morning 72 port news call and maintained all video conferencing rooms. Documented and corrected. billing and personal information for SAI billing system and Disney Contacts system. Developed and implemented comprehensive training program for all phone and voicemail systems. Monitored employee performance comply with guidelines and meet client expectations.

Spearheaded management of phone systems from New York to Florida and as far west as Minnesota.

Coordinated and help install all video conferencing rooms using both Cisco Telepresence and Polycom.

Ensured seamless operations despite staffing cuts.

Resolved and investigated issues related to voicemail systems.

Optimized performance by performing preventative maintenance for all NYC ABC / Disney buildings.

RIVERDALE PHARMACY, Bronx, New York • 2005-2016

Retail pharmacy with 10 employees.

Store Manager

Managed inventory for all prescription and over the counter medications. Assisted Pharmacists in filling customer prescriptions. Handled customer inquiries and ensured optimal satisfaction. Verified customer insurance through computer and telephone applications. Processed insurance claims and investigated claims marked suspicious. Streamlined communication between insurance providers and physician offices. Coordinated employee operations by establishing schedules. Administered all bank deposits.

WISE OPTICAL / OPTICARE, Yonkers, New York • 2001-2004

Optical distribution company.

Senior Sales Executive

Generated more than $750,000 in annual sales while managing sales operations for distribution center. Coordinated with field offices and internal / external departments while providing exceptional customer service. Established and implement customer promotions and programs. Contributed to sales meetings, conferences, trade shows, and promotional blitzes. Managed customer call center department. Identified and investigated customer issues while monitoring agent calls. Provided administrative support as needed.

Maximized revenue and expanded sales territory by generating new business leads and opportunities.

Exceeded all monthly, quarterly, and annual sales goals.

Achieved recognition as top 5 sales person 2 years in a row.

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