Jerry is a PMP-certified Senior Program Manager (HP Master Level) with over 20 years of experience in the Information Technology field, including development and implementation project management, transformation and transition project management, and customer relationship management. His systems development experience encompasses all phases of the systems development life cycle from requirements analysis and definition through integration, performance and user acceptance testing as well as conversion activities and ongoing production support. Jerry has the ability to manage multiple projects simultaneously, analyze requirements and determine creative solutions to customer business needs, and to quickly understand and apply new concepts, techniques, and technologies to a rapidly changing business environment. Jerry managed multiple concurrent projects for several large accounts. He was responsible for responding to service requests with a formal Statement of Work, identifying and sourcing the needed delivery personnel, and ensuring the delivery to the customer's satisfaction

Relevant Project Experience Summary:

Delivered an end-to-end portfolio of projects to refresh the North American portion of Deutsche Bank’s IT operations and desktop applications.

Data migration and conversion experience, data warehouse and Business intelligence (HP Global Data Centres for Deutsche Bank), AIMCo, AXA Financial Services.

Resource and Schedule Management. I managed a global team of resources ranging from desktop technicians to program managers specific to the delivery of 2 new datacentre build outs.

Managed a portfolio budget of $40mill per year broken into 6-7 projects running concurrently at any given time.

Project Tracking and Controls, PMI Methods. Continuously tracked, managed and enhanced the delivery solution based on stakeholder requests.

Telecommunications Industry Experience – ILEC and CLEC Billing and Customer Care Systems.

Package BSS/OSS application customization experience for Order, Provisioning and Billing and Customer Care Systems – Saville CBP; Intec Singl.eView;

Application Upgrades, including Training and User Acceptance Testing (UAT).

Project Management Professional (PMP).

MS Project and MS Office Experience.

Excellent presentation, communication and documentation skills.

Stakeholder and risk management.

Team Building and Mentoring Experience

CAREER HIGHLIGHTS

Program Manager on a set of projects to transform/transition the HP Global Delivery for Service Desk and a number of related ITSM (ITIL) processes.

oTransition and Transformation projects for Deutsche Bank account, including major data centre builds in North America for global support.

oTransition and Transformation projects for AXA Financial Services to modernize their applications suite and create a globally common set of products and services.

oImplementation of a suite of applications from Calypso to transform the operations of AIMCo and modernize their bond and stock trading systems.

Provided project management for multiple simultaneous information project tasks with budgets up to $40 million. Managed and supported customers including requirements assessments, bids and proposals, contracts, and delivery of projects.

Prepared project documentation, schedules, work-breakdown structures and subcontractor work packages for up to seven concurrent projects. Supervised project tasks with up to 35 indirect reporting team members, including subcontractors using Agile methodologies.

Created a proposal for a program based approach to gain required services. This resulted in a contract for in excess of 4500 person days of work, and a planned delivery of 5 major new products to the customer.

EMPLOYMENT HISTORY

Independent Contractor February 2018 – July 2018

Senior Project Manager

I was contracted to assist on the development and delivery of new functionality to an existing billing system in the Canadian Telco space. My team and I were successful in determining the system and software requirements, developing the solution, and implementing the solution on time and on budget. I managed a team of 16 resources, and worked closely with a variety of business units to ensure we had the correct specifications.

Independent Contractor January 2017 – May 2017

Senior Project Manager

I was asked to manage an upgrade project for a financial trading system at an Alberta company. I worked closely with the application teams (both internal and applications vendor) to ensure a successful upgrade. I created a project schedule, managed resources, monitored the testing activities and successfully completed the upgrades.

HP Canada May 2011 – October 2016

Senior Delivery Manager

I managed multiple concurrent projects for a large account. I was responsible for responding to service requests with a formal Statement of Work, identifying and sourcing the needed delivery personnel, and ensuring the delivery to the customer's satisfaction. Portfolio management duties included:

delivering an end-to-end 5 year portfolio of projects to refresh the North American portion of Deutsche Bank’s IT operations

Created a governance model with input from SME’s around program delivery

Managed and coordinated a global team of resources ranging from desktop technicians to program managers specific to the delivery of 2 new data centre build outs

Managed and advised resources on task delivery

Managed a portfolio budget of $40mill per year broken into 6-7 projects running concurrently at any given time

Continuously tracked, managed and enhanced the delivery solution based on stakeholder requests

Managed gaps in project delivery lifecycle/phases

Re-allocated resources as needed to mitigate schedule slippage and delivery issues

Remediated personnel issues through 1-on-1 relationships

Independent Contractor at AIMCo Financial April 2010 – November 2010

Program Manager for a major Alberta based financial organization (AIMCo). Responsible for the implementation of a new system, using applications from Calypso Technology, to transform the investment and trading operations for a derivatives management system. I worked with senior management to define the customizations needed, and the implementation strategy. I also created the test strategy, a change management policy, and a formal process for customer acceptance. The implementation was successful, on time, and under budget.

Created project schedule and work plans.

Worked closely with Calypso staff to ensure successful delivery

Utilised SDLC methodology in creating and executing test plans.

Co-ordinated defect repairs with Calypso and test team

Successfully managed schedule and resources in an Agile environment

Evaluated personnel performance as input to corporate annual evaluations

Created and presented weekly status updates to executive management team.

Bedlam Games July 2009 – December 2009

Senior Project Manager

Project Manager on a development project to produce a music-oriented video game. I managed a team of 40 individuals including artists, developers, and audio experts. I created a detailed project plan and schedule, introduced new reporting and agile processes to the team, and delivered successfully over each of the milestones.

I enhanced the relationship with the customer, and set a new level of expectations on performance and reporting that led to increased satisfaction and a comfort level with Bedlam’s ability to deliver on time and on budget.

Created and managed SDLC based project schedule, and work plans.

Created and presented weekly status updates to executive management team.

Ensured that client was satisfied with progress and well informed on all issues.

Independent Contractor at Shaw Communications March 2008 – June 2009

Senior Project Manager

I was contracted to implement a Nortel switch in Shaw Communication’s wireless network. This was the first time Nortel equipment had been purchased, and I had overall responsibility for several projects related to switch provisioning. I managed a team of 26 individuals, with overall responsibility for the installation, configuration, and customization of the new switch.

Reviewed capacity planning & performance requirements

Led physical installation of switch in data centre

Led configuration planning and implementation, including data mapping, data cleansing, and data base enhancements

Assisted in defining the customization required for the traffic processing and billing systems

Successfully implemented the switch on schedule and under budget

Sigma Systems Canada June 2007 – January 2008

Senior Project Manager

I was a Senior Project Manager, with responsibility for delivery of multiple software products to manage the network traffic and process/parse Event and Call data records (EDR/CDR) for a major Telecommunications company (Shaw) based in Calgary. My duties include ensuring customer satisfaction with the products delivered, financial results, managing on-site and remote development and support teams, and exploring new opportunities for additional services. I was also responsible for the creation and maintenance of a communications plan with the customer, and for the customer’s training needs.

Created proposal to use a program-based approach for budgeting and scheduling planned future work

Created master program plans with details for each component project using SDLC.

Determined resource requirements and cost estimates

Created status reporting and communications plan for projects and program

Received contract for 4500 days (billable) work

HP Canada Ltd. January 2005 – June 2007

Senior Program Manager

I was the Master Level Program Manager on a set of projects to transform/migrate the HP Global Delivery for Service Desk and a number of related ITSM (ITIL) processes. This required a strong understanding of HP’s business model, and the underlying systems models and architecture. I worked with teams in Europe, the Americas, and Asia-Pacific region to plan, develop, and implement the new Service Desk Offering. A Process Centred Design approach led to a successful transformation for HP.

Created and delivered presentations to senior management to outline program plans and goals

Developed PCD criteria and created new process flow design

Determined data migration and cleansing requirements

Created communications plan for regular management updates on status

Initiated and led implementation sessions for the primary accounts selected in each region (Americas, Europe, Asia-Pacific)

Successfully transformed HP data centres to an ITSM (ITIL) based offering

Inergi LLP (A Division of CGEY Canada) January 2003 – April 2004

I managed 3 teams of professionals in the Open Market Systems (billing) side of the business. I also work closely with the team responsible for the Customer Care functionality, and with a partner company (Vertex) to ensure quality of our deliverables to Hydro One.

Prepared and delivered documentation on customer requested system enhancements

Set work plans for team to ensure successful delivery to customer

Recruited and mentored new staff

Achieved CMM Level 3 compliance

Saville (ADC) April 2000 - August 2001

Project Manager (Technical Account Manager)

I managed a group of Project Managers in a division responsible for the sale and support of wireless network performance monitoring software. This required a thorough understanding of the customer’s network architecture, and the devices that performed performance reporting. I was responsible for managing all phases of the various projects, from determining customer requirements through analysis, specifications creation, and testing and implementation. My responsibilities included:

Analyzing customer application enhancement requirements (Business Intelligence)

Preparing cost analyses and customer quotations for requested enhancements (RFP processes).

Creation and maintenance of a detailed master project plan

Scheduling and managing resources and consultants for maximum effectiveness.

Creating and presenting technical proposals for needed work.

Ensuring adequate system and storage capacity for high data volume applications

Ensuring a high level of billable hours were achieved

Forecasting customer commitments and revenue.

Negotiating and scheduling implementations with all stakeholders (internal and external).

Account planning for future requirements.

Saville (ADC) April 1997 – April 2000

Project Manager (Billing and OSS)

Lead teams to implement billing and customer care systems at a number of accounts (ETB in Colombia, Barak in Israel, Enertel in The Netherlands)

Developed customization requirements

Created data migration and cleansing plans

Created network interfaces with financial and banking systems

Created interfaces for payment processing, including PCI for credit card payment

Created and delivered training programs based on customized software

Saville (ADC) September 1994 – April 1997

Group Leader, Technical Project Managers (Infrastructure and Communications)

Responsible for the creation and expansion of a team of technical support personnel, called Technical Analysts (Project Managers), for ADC (Saville) in Edmonton, Toronto, and Galway, Ireland. Interviewing and making hiring recommendations

Created and delivered training programs to the Technical Analysts

Developed a system sizing methodology for AS400/DB2 and UNIX/Oracle accounts

Created and implemented data centre planning methodology

Created data migration and cleansing plans

Created and implemented business continuity/disaster recovery plans

Managed the Technical Analysts education and training requirements

EDUCATION

Bachelor of Business Management, Ryerson University

Graduated with 4.0 (maximum) from course grades (Dean’s List in final 2 years).

PROFESSIONAL DEVELOPMENT AND MEMBERSHIPS

Active member of PMI-Southern Ontario (PMP). Working on Professional Development Programs with PMI in Mentoring Programs and related seminars such as networking and career developments.

Contact this candidate