Lina Kassees

**** ******* **** ********, ** ***** Cell: 262-***-**** Email:

ac8gj6@r.postjobfree.com

Skills and Work experience

Sales * customer service * Business owner * management * Bilingual Work

Experience:

Ninette Nassif, MD 5/2015 – 12/2018

Wauwatosa, WI

Office Manager

• Manage office daily schedule.

• Manage ACO Medicare file and file it on a timely fashion.

• Enter patient insurance information for billing.

• Manage and organize patient files and digitize old records.

• Work with accounting on billing issues.

• Provide daily report to doctor.

• Manage and file all patient labs

• Work with vendors on issues and contracts.

Etagg Solution 6/2016-9/2017

Milwaukee, WI

Sales and Marketing Manager for Central Region

• Conduct Market analysis and research companies that would benefit from our products.

• Initiate contact with the companies and setup meetings with department managers and VPs.

• Traveled to different states to do presentations and demo of the products.

• Negotiated contract terms and products pricing.

• Worked closely with Company’s president and CEO to arrange his travel itinerary along with all travel accommodation.

• Managed and arranged video conference with other companies Aurora Health Care 2/2014 – 5/2015

Milwaukee, WI

Medical dispatcher Interpreter 11/2014 – 5/2015

• Receives calls from hospital and clinics for medial interpreters and assign staff as needed.

• Document all assignments and schedules in APEC.

• Follow-up with hospital departments.

Recruiter Assistant 2/2014 – 11/2014

• Conduct phone interviews with candidates then schedule the candidates with the recruiter based on the phone interview.

• Review candidate’s application for the position.

• Initiate email and corresponds with candidates.

• Document all interviews in PeopleSoft for recruiters to review.

• Review candidates in the database for certain positions. Art of Bethlehem 8/2010 – 12/2013

Brookfield, WI

Owner and Manager

• Negotiate contract terms with Brookfield Mall management office for the CHRISTMAS seasons in 2012 and 2013. The Contract was setup for the months of November and December.

• Negotiate with vendors on product pricing from the manufacturer in Bethlehem.

• Setup business bank accounts and credit card service and device to accept

(Visa, MC, and discover card).

• Managed inventory list for the products and setup the prices for each item.

• Setup the kiosk in the mall to start the sale.

• Conducted sales and started to build customer relationship.

• Hired temp employees for help during the busy time of the season. Frontier Airlines 10/2010 – 10/2012

Milwaukee, WI

Early Returns Agent 11/2009 – 10/2010

• Collaborated with Elite customers to resolve issues with their tickets and point redemption.

• Issue tickets.

• Checked and report to management agent’s errors when found.

• Managed the queue for Customer’s air miles and credits. Reservations Agent 10/2008– 11/2009

Answered customer calls and help them with issues with their airline tickets. Abu-Shakra & Sons Company 1999 – 2003

Amman, Jordan

Abu-Shakra is one of the Middle East biggest retailers for fine cosmetic products and perfumes. Also, they carry brand name accessories for men and women. Branch Store Manager

Ramallah, Palestine

• Assist and managed the opening Abu-Shakra first store in Ramallah, Palestine.

• Manage the store, employees, budget and marketing the store and its products, as well as managing and maintaining the store’s clientele.

• Traveled to company’s HQ in Amman, Jordan for meetings with the CEO and company’s executives and at times to different country.

Falcon 1996 – 1999

Ramallah, Palestine

Falcon is a Palestinian company for cosmetics wholesale. Sales Manager

• I helped establishing the company, building and maintaining the company’s clientele of local beauty and cosmetics stores in the West Bank and East Jerusalem.

• I also supervised the financial and managerial reporting for the company. Management Consulting Services (MCS) 1994 – 1996

Ramallah, Palestine

A leading Palestinian company that provides consulting services for businesses, government agencies and civil society.

Executive Assistant

• Manage CEO’s complex and frequently changing travel arrangements and coordinate pre-planning trips.

• Manage and coordinate complex interview schedules with candidates and MCS leader / executives (Telephone, video and on-site) in multiple time zones and multiple countries, including travel arrangements.

• Conduct field research and collected data about the Palestinian market. Skills: Languages:

Arabic: Native Language

English: Fluent in Reading, writing and Speaking

Management Skills:

• Sales

• Executive Assistance

• Customer Care and Client Relations

• Public Relations

• Human Resource Management

Computer Skills:

• Microsoft Office suite

• Archiving

Education: Birzeit University 9/1996 –

5/2001

Birzeit, Palestine

BA in English Literature (One class to finish)

Bethlehem University 9/1995 – 5/1996

Bethlehem, Palestine

Attended one year majoring in Business Administration then transferred to Birzeit University.

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