CASSANDRA PISANI

*** *** ****** ********* 603-***-****

ac8gig@r.postjobfree.com · www.linkedin.com/in/casey-pisani-03743 Well rounded, skilled, fast learner and adapter looking for an opportunity to provide excellent support services. As an out of the box problem solver, I continue to strive to learn new skills and provide each company ground breaking ideas. My main drive is to enhance the local workforce to strengthen the communities I am fortunate to work with. EXPERIENCE

GENERAL MANAGER (5/2017 – CURRENT), STAFFING AGENCY Responsible for the sourcing, interviewing, screening and submission of qualified candidates for temporary, temp- to-hire and direct hire positions along with developing focused recruiting strategies for candidates in NH/VT/MA.

• Manage office staff according to company policies and procedures. Recruiting and evaluating candidates for current and future job openings. Maintaining excellent client relationships.

• Establish recruiting requirements by studying organization plans and objectives; meeting clients to discuss needs and projections.

• Determine applicant requirements by studying job descriptions and job qualifications. Determine applicant qualifications by interviewing applicants; analyzing responses; verify references; comparing qualifications to job requirements. Arrange interviews by coordinating schedule; arranging on-site tours/interviews.

• Improve organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.

• Hold presentations for local at risk youth programs as well as community outreach programs.

• Develop and coordinate training programs to raise the skill level of the local community in order to put Claremont back on the map for larger manufacturing businesses.

• Work with the Community Alliance to raise employment awareness in order to help programs who support lower income families

• Train new district managers in line with our offices practices

• Improved our districts sales goals by double, achieving multiple quarterly goals SENIOR RECRUITER (9/13 – 5/17), NATIONAL FIELD REPRESENTATIVES Responsible for recruiting for USA and its territories with a focus on property preservation contractors

● Research and recruit qualified independent contractors based on trends of gaps in coverage and trip fees paid

● Directly involved in creation of new Contractor Recruiting Team, to set recruiting policies, SOP’s based off of requirements for HUD, FNMA, FMAC and VA

● Vet and interview candidates while learning the in depth requirements for pricing and loan type

● Maintain contractor database and continuously update their coverage area to ensure NFR and each contractor’s profitability, understanding the need for success for both entities and avoid trip fees

● Identify problematic locations, and contractors and determine corrective action plans and or/replacement, introducing competition when deemed necessary

● Assist in digitizing all contractor files for efficiency and practicality

● Conceptualize new ideas with IT to create solutions for the database to reorganize and allow “data dumps” with contractors who utilize more efficient data methods of transfer while keeping vital information secure 2

● Work with IT to create and advise training videos, as well as being the voice over for all NFR internal recordings. PRIVATE CONTRACTOR (1/13 – 9/13), POINT OF SYSTEM PROGRAMMER

• Development of a new club and additional restaurant’s POS system for a longstanding private client in Jamaica

• Provide support and training for staff on both ventures

• Update program as needed to new items and growth under a 6 month contract FRONT END MANAGER (2/12 – 1/13), LUI LUI RESTAURANTS

● Management of 34 employees per shift insuring perfect food service, quality and teamwork.

● Interview candidates and review current employees in order to improve their performance, skills and following.

● Coach employees and taking disciplinary steps including terminations, suspensions, written warnings making clear instructions and what is expected from staff.

● Coordinate function room events with customers and staff to ensure expectations were met with a personal yet professional touch.

● Handled equipment maintenance with the POS System, receipt printers and routing to guarantee efficient reliability and performance.

● Interacted frequently with customers via table visits, telephone follow ups and web reviews to resolve customer service issue

● Maintained food cost expenses below budget through waste reduction, purchasing and cost effective operations

● Improve morale with employees using contests and creative incentives. SENIOR SYSTEMS SUPPORT SPECIALIST (9/09- 12/12), BERTS MD REGISTERS: POMPANO BCH, FL POS SYSTEM RESELLER, ON & OFF SITE TECHINICIAN

● Revised, enhanced, updated and installed vendor supplied systems software components to optimize performance of the computer systems

● Participated in the planning, installation and implementation of equipment interfaces and peripheral devices.

● Reviewed, tested and evaluated new versions of operating systems and related software

● Coordinated between personnel using the computer systems and vendor support personnel

● Provided technical assistance to applications programming and updating personnel and other appropriate user personnel relating to operations and support to a reasonable extent, training end users in groups up to 25 HUMAN RESOURCES COORDINATOR, (03-09) GLOBAL REPSONSE CORPORATION: MARGATE, FL

● Interviewed and tested an average of 30 candidates per day for 2 large call centers ensuring various project staffing with exceptional candidates, during winter (holiday) season: 80-95 candidates daily, while evaluating current employees

● Developed pilot program for interdepartmental cross training which improved communication between departments and enhanced employee skill sets for future career advancement

● Facilitated training for new employees and supervisors on legal aspects of managing in order to heighten awareness and reduce exposure to potential litigation

● Developed a training program for supervisors that included performance review evaluations, employee disciplinary plan of action, employee training & interviewing skills CSR ACCOUNT PROGRAMMING (1998-2003)

● Answering Service CSR for over 300 clients, promoted to CSR programmer

● Account programming and troubleshooting using over 4 systems in unison, troubleshooting and creating new answering service accounts and interactive screens based on each company's unique needs of information to capture

3

EDUCATION

AUGUST 2004

ASSOCIATE OF ARTS: BUSINESS MANAGEMENT / ENTREPRENUERSHIP, BROWARD COLLEGE, DAVIE FL & AIU

AUGUST 2005

SALES ASSOCIATE: REAL ESTATE LICENSE

GOLD COAST SCHOOLS, TAMARAC FL

CURRENT

CLAREMONT MAKER SPACE: BOARD MEMBER

COMMUNITY ALLIANCE MEMBER

SKILLS

• Strong leader and valuable team member

• Excellent written and verbal communication

• 6-Panel Urinalysis Certified

• Proficient Computer Skills: 71 WPM & Data Entry

• Strong research and problem solving skills, ability to see ahead of issues based on trends in research

• Sales in various environments

• Social media branding, able to attract support and followers for projects

• Software: Docstar, FileMaker Pro, SQL, Braxtel

(even old Green & Yellow) MS,

Word/Office/Outlook, Proserve

• Detail Oriented

• Multi-tasking

• Team building & Individual coaching

• Operations Management

• Trained in writing real estate contracts and

negotiation

REFERENCES AVAILABLE UPON REQUEST

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