Sales Quality

Leslie M. Isaacs

*** ****** ***** ****** ******, Michigan 49022

******.******@*****.*** 269-***-****

OBJECTIVE

Highly motivated, results-oriented employee with able to work with others planning, developing, streamlining, and implementing operational functions. Able to work with a team or independently to accomplish goals and objectives. Adaptable to change and can effectively manage implementation.

EMPLOYMENT

Senior Specialty Technician – September 2001-October 2018 Whirlpool Corporation – Benton Harbor, Michigan

● Performed and coordinated evaluations with minimal supervision. Handled multiple projects concurrently.

● Impacted the value and quality of the company’s manufactured products by supporting and sometimes participating in engineering design processes.

● Helped provide technical direction in problem solving.

● Verbally communicated recommendations.

● Comprehensive knowledge of complete products, components, or specialties for which the lab is responsible.

● Broad level of knowledge in a specialized field; such as mechanical, and electrical.

● Knowledgeable of product performance standards and procedures.

● Displayed good judgement and respect of peers and client groups.

● Able to use specialized equipment and instrumentation independently.

● Trained in OPEX -Operational Excellence Green Belt certified in basic OPEX principles.

● Daily verbal/ written exchange with supervisor, and suggested improvements. Weekly verbal exchange with laboratory personnel to solve problems.

● Maintained and shared comprehensive knowledge of the product, process and/or test requirements and apply it to projects, (OPEX Tools).

● Troubleshooting/analysis/ conceive solutions for products, processes or test programs, or quality systems, (applied OPEX Tools).

● Responsible for maintaining and ordering supplies and equipment used for testing.

Leslie M. Isaacs

367 August Drive Benton Harbor, Michigan 49022

******.******@*****.*** 269-***-****

Restaurant Management – June 1997- August 2001

Bill Knapps – Dayton, OH

● Kept inventory

● Recruited, trained and supervised staff

● Managed budgets

● Ensured compliance with licensing, hygiene, health and safety legislation/guidelines

● Oversaw stock levels

● Ordered supplies

● Handled customer inquiries and complaints

● Took reservations

● Greeted and advised customers

● Problem solving

● Prepared and presented staffing/sales reports

● Kept statistical and financial records

● Assessed and improved profitability

● Successfully handled administration and paperwork

● Liaison of customers, employees, suppliers, licensing authorities and sales representatives

● Made numerous improvements to the running of the business and developing the restaurant.

ADDITIONAL QUALIFICATIONS

● Flourish in a team environment

● Self-motivated, able to set goal and work to achieve them

● Interpersonal skills to lead and communicate with others

● Excellent troubleshooting skills

● Strong follow through skills

● Exceptional organizational and planning skills

COMPUTER SKILLS

● Proficient in Office 2007

● Proficient in Agilent Benchlink

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