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Customer Service Sales

Location:
Lahore, Punjab, Pakistan
Salary:
20000
Posted:
February 11, 2019

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Resume:

Farrukh Imran S/o Hiskial

House # *** Haji Park

Glaxo Town Anum Road

Ferozepur Road Lahore

Mob: +923*********, +923*********

Email: ac8gc0@r.postjobfree.com

Objective

Working in a professional environment to enhance my public relation, and marketing skills, and to become a managerial asset for the company. As I know that a company always requires an employee who is dedicated to his job, it’s my motive to be one.

Education

●Post Graduate diploma in Marketing and Business Management London College of Social and Management Sciences Sidcup London UK.

●Post Graduate diploma in Hospitality and Tourism Management Educational Professional College Hammersmith Broadway London UK.

●International English Language Testing System (IELTs )

British Institute of Technology & E-Commerce London UK.

●Test of English for International Communication. (TOEIC )

ETS Global UK High Street London UK.

●Graduation, from Punjab University Lahore, Pakistan

●Matriculation, from St Mary’s High School Nishat Colony Lahore.

Professional Skills

●Effective communication

●Team Motivator

●Analytic skills

●Inventory management skills

●Punctuality & Meeting Deadlines.

●Ability to work under continues pressure.

●Flexible and Quick learner.

Professional Summary

●Performed a role of Team Leader/Supervisor/administrator in the last employments.

●Extensive experience in Marketing, Sales, Target Achievements, Handling of Retailers, Client Handling, performance management.

●Extensive Experience on design and effective implementation of marketing strategies to suit operational requirements and business processes.

●Good Interpersonal skills and hands-on experience in Marketing Operations.

●Sound exposure to Manpower Planning & Recruitment, Reward & Recognition Systems.

Professional Experience

Team Leader

Contact plus (Pvt) Ltd.

“For Pakistan Tobacco Company”

Campaign: Maximus, Project Home Run

(June 2017 till to-date)

Key Job Responsibilities

●Follow the tour program and making sure to cover the daily fix coverage plan outlets.

●Consumer Engagement.

●Execution of 5 steps of consumer contact.

●Building up a strong customer relationship.

●Execution of the current cycle.

●Collecting the Consumer & Market Feedback and share it with the respective Team Leader.

●Be aware with the own & competition in market.

Pre-Sale Officer

Riaz bottlers Pvt Ltd Pepsi Cola international

August 2016 till May 2017

Marketing Skills Used.

Supervision

Market Knowledge

Subordinate Involvement,

Planning

Quality Focus

Customer Service

Managing Processes

Presentation Skills

Technical Understanding

Food and Beverage, Banquet and Conference Assistant Manager

Holiday Inn Hotel Bloomsbury Kings Cross London England

Sep 2013 till April 2014

Key Job Responsibilities.

●Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

●Preserve excellent levels of internal and external customer service

●Design exceptional menus, purchase goods and continuously make necessary improvements

●Identify customer’s needs and respond proactively to all of their concerns

●Lead F&B team by attracting, recruiting, training and appraising talented personnel

●Establish targets, KPI’s, schedules, policies and procedures

●Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

●Comply with all health and safety regulations

●Report on management regarding sales results and productivity

Housekeeping Supervisor

Oxford Spires Four pillar hotel Oxford England

July 2012 till June 2013

Sales and Marketing Coordinator.

Pakistan Tobacco Company (PTC) under authority of BATCO (British American Tobacco Company).

March 2003 till April 2011

Markets Served as a Sales Promoter:

Lahore Urban

Key Job Responsibilities.

●Distribution handling

●Developing relationship with trade partners.

●Keeping an eye on competitor’s activity & Counter activities.

●Develop journey plans for sales force.

●Brand Visibility & Brand availability.

●Brand awareness and promotion awareness.

●Housekeeping at the company Merchandized outlet.

●Consumer Engagement productivity & kiosk activities.

●Record keeping & Administration.

Professional Achievements:

●Participated in Retail Classification survey. (RCS) in Lahore Market.

●Participated in launches of premium category and drive brands like Benson & Hedges, Pall Mall, Gold Flake and Embassy Kings.

●Have attended course on 9 steps of sales call designed by BAT.

●Have achieved top position in a blast promotion on one of PTC drive brand in 2005 among Area team.

●Consecutively achieving A Grade since three years in Annual Evaluation.

●Made some creative measures for volume growth and coverage plan which were highly appreciated and implemented in the region.

Personal

●Date of Birth 17th Nov 1981

●Father Name Hiskial Barkat

●NIC No. 35201-6256018-7

●Marital Status Married

●Religion Christian

●Nationality Pakistani

Computer Literacy

●MCSE, CCNA, Competency in Microsoft Office.

Languages

●English (Achieved IELTs, TOEIC From London UK)

Interest and Activities

●Music, Traveling, Playing Cricket.

Reference

●Furnished upon request.



Contact this candidate